Herb Chambers BMW of Boston

I have leased BMWs for years at vaious dealerships around the country and have never had such a positive experience as I did at Herb Chambers with Kevin Bugby. He genuinely cares about his customers and doe the country and have never had such a positive experience as I did at Herb Chambers with Kevin Bugby. He genuinely cares about his customers and does not try to force the sale at all. Excellent customer service. More

Kevin is the best salesperson that i have ever dealt with, proactive, professional and courteous. i have referred many a friend to Kevin. Kevin delivers the cars to me personally and his attention to with, proactive, professional and courteous. i have referred many a friend to Kevin. Kevin delivers the cars to me personally and his attention to detail is second to none. Kevin makes buying a car easy. More

I originally leased my BMW from Herb Chambers (and Kevin Bugby). I then purchased it off the lease (with Kevin). Both the lease and the purchase were seemless. Service over the years has been great. I h Bugby). I then purchased it off the lease (with Kevin). Both the lease and the purchase were seemless. Service over the years has been great. I highly recommend both Kevin and Herb Chambers. More

Great experience, keep going back for the past 8 years, dealing with Mr. Bugbee is wonderful and his professionalism level is excellent. Would highly recommend to anyone. The sales department provided high dealing with Mr. Bugbee is wonderful and his professionalism level is excellent. Would highly recommend to anyone. The sales department provided high quality service and great communication at any time. More

To start off, I own a 2004 325xi. I loved my bmw, and originally purchased from Foreign Motors West in Natick, which is now Herb Chambers, I decided that because of my wonderful experience with FMW, I'd originally purchased from Foreign Motors West in Natick, which is now Herb Chambers, I decided that because of my wonderful experience with FMW, I'd attempt to stay with them (again, now Herb Chambers). What a bad decision that was. I didn't end up buying a car there, nor would I ever reccommend this dealership to anyone. I went in looking at the CPO X3's/328xi coupes. I test drove a 2007 X3, and while I did like it I hadn't walked into their dealership planning on buying a car that day. So when it all came down to it, the payment was a little higher then I was interested in at this time, and it was something I needed to sleep on to make a decision. Not more then 2 hours after leaving the dealership, the salesman called me. The calls have continued to this day, every day...sometimes twice a day. How desperate are they to sell a car, that the salesman specifically told me "are hot items" right now. If they are so hot, why is he essentially harrassing me? I have since purchased an Audi from a non-herb chambers dealership, and honestly would never even think about purchasing from a Herb Chambers owned dealership again. Especially if this is how their salesman are trained to deal with potential customers. More

Herb Chambers is a terrific dealership. I have been dealing with Kevin Bugby over there for many years, and have found him to be consistently honest, fair and responsive to my needs. I would recommend dealing with Kevin Bugby over there for many years, and have found him to be consistently honest, fair and responsive to my needs. I would recommend him without any hesitation to anyone looking to buy a new or used BMW. More

I recently purchased a BMW 528xi from this dealer and salesman. Kevin was extremely knowledgeable and informative and everyone at the dealership, from the receptionist to the sales manager, was friendly salesman. Kevin was extremely knowledgeable and informative and everyone at the dealership, from the receptionist to the sales manager, was friendly and respectful. they had the correct documentation on the vehicle that I was interested in and could show me the color that I wanted by directing me to similar vehicles in the showroom. Since I had done my homework, I knew that I was getting a fair price for my trade-in and that the discounted price of the new car was accurate. They then went to their "locator" to find the car that I wanted, without extra accessories that I didn't need, and redirected the car to their lot within a week. when we arrived to pick it up, the car was immaculately prepped and we were given a tutorial of all the bells and whistles so that we could be familiar with the operation of the vehicle before we left the premises. Overall, our experience with this dealership and salesman was exceptional. I would highly recommend it to others. More

Kevin is always extremely attentive to my requests and Herb Chambers provides first class service when I am in need of work on my car--which is very infrequently. the service people are pleasant and provi Herb Chambers provides first class service when I am in need of work on my car--which is very infrequently. the service people are pleasant and provide excellent service. I am never dissatisfied when i leave the shop. More

I have purchased or leased 5 cars from this BMW dealership over the years. Kevin Bugbee is probably the most experienced salesman in the area. He listens and can find the car you want at the price dealership over the years. Kevin Bugbee is probably the most experienced salesman in the area. He listens and can find the car you want at the price you want-if it can be done. This is the place to go. Service is very good also-I use Carl but Ali and Nick are also excellent.The car shuttle has gone out of their way on several occasions to get me to work on time after a service drop-off. Give them a try-call Kevin! More

The sales team led by Kevin Bugbee has the highest level of customer service I have seen in 30 years of buying cars. When we buy a car these days, we are buying service. Cars can be bought anywhere. Quality of customer service I have seen in 30 years of buying cars. When we buy a car these days, we are buying service. Cars can be bought anywhere. Quality service is rare. Chambers found the right car, had it shipped and prepped and in 2 days I was driving it home. Pain free. Bugbee set up blue tooth, ipod, and spent time training me on the on board computer. It was like I was his only client. Thats customer service. More