Herb Chambers BMW of Sudbury - Service Center

Appointment and loaner was a streamlined process. The service advisor was helpful and overall a good experience The service advisor was helpful and overall a good experience More

Very knowledgeable, polite and friendly, always enjoy going to dealership for my needs and any service going to dealership for my needs and any service More

Good job. Very thorough. What else do I need to say? Have a nice day Very thorough. What else do I need to say? Have a nice day More

Do not trust their service department or just be prepared to open your wallet. We bought a beautiful, pre-owned car from Sudbury BMW and as it turns out, it had some issues. Trying to get them addressed ha to open your wallet. We bought a beautiful, pre-owned car from Sudbury BMW and as it turns out, it had some issues. Trying to get them addressed has been absolutely painful. They tried to say that we caused one clearly preexisting issue. When a second known service issue (well documented on the BMW website) arose with the model we had purchased, they told us they couldn't tell if our VIN number was part of the service issue until we brought it in. Once were were there, the service rep told me the VIN number was right in their computer all along, and they could't look at it without a minimum $200 diagnostic fee. Total scam just to get the car in there. We will be getting the car serviced elsewhere from here forward. If you want to learn more, head over to Yelp to read about more terrible experiences with the BMW of Sudbury service department. More

Awesome job great communication excellent on explaining what I I needed to know about the car what I I needed to know about the car More

Fantastic customer service and service department. Work was performed as promised in a timely manner. Work was performed as promised in a timely manner. More

Great customer care in service. the showroom was being renovated so that was unfortunate. Lounge was comfortable and welcoming. Also appreciate the loaner service. the showroom was being renovated so that was unfortunate. Lounge was comfortable and welcoming. Also appreciate the loaner service. More

When I brought my 335 Xi for repairs at BMW of Sudbury, Elmin was extremely helpful in giving me an estimate for all the repairs, he gave me a loaner car and patiently answered all my queries while I made Elmin was extremely helpful in giving me an estimate for all the repairs, he gave me a loaner car and patiently answered all my queries while I made a decision whether to repair my 15 year old car or to trade it in for a new one. I decided to go the trade in route George was our salesperson and did an exceptional job in helping us navigate the car buying experience. We were very happy with the whole process and our new car! Pedro was our genius for the first tutorial for the new car and he was amazing. I have only good things to say about the BMW of Sudbury. More

I brought my X5 in for routine maintenance including an oil change. I had a tire that was losing air. The technician was able to identify the issue (nail). My key Fob is coming apart and Maurah was able to oil change. I had a tire that was losing air. The technician was able to identify the issue (nail). My key Fob is coming apart and Maurah was able to warranty it and order a replacement. Pedro from the Genius team assisted with reconfiguring my Apple Car Play. The other service that I like is the mini detail. The car is returned to you all clean, vacuumed and shiny !! More

Travis is an excellent representative of The BMW Sudbury dealership. He is highly knowledgeable and very helpful. dealership. He is highly knowledgeable and very helpful. More