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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
961 Reviews
Call Service Center (508) 903-5300

961 Reviews of Herb Chambers BMW of Sudbury - Service Center

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June 28, 2025

Service advisor Vadim was friendly and communicated effectively. I was very impressed by him and his colleagues. More

by ck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Khalapov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that Vadim and the team at Herb Chambers BMW of Sudbury left such a positive impression! Thank you for sharing your experience with us!

June 26, 2025

Having purchased 2 cars there, both their sales and service departments are the best! Looking forward to my next visit. More

by PORSCHE 50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Albertian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2025 -

Herb Chambers BMW of Sudbury responded

Thank you for your continued trust in Herb Chambers BMW of Sudbury! We're delighted to hear that both our sales and service teams have met your expectations. We look forward to welcoming you back on your next visit!

June 25, 2025

Travis was excellent to deal with! He helped me a great deal and patiently answered many questions. More

by Lisa L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Herb Chambers BMW of Sudbury responded

Lisa, we're so glad you enjoyed working with Travis! Thanks for sharing your experience and please don't hesitate to reach out if we can be of service again in the future!

June 25, 2025

customer services rep was excellent and went the extra step to help me - came out to car to insure system was fixed More

by john.narkiewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Herb Chambers BMW of Sudbury responded

John, we're delighted to hear that our team went above and beyond to ensure everything was taken care of. Thanks for sharing your experience with us and please don't hesitate to reach out if we can be of service again in the future! - Herb Chambers BMW of Sudbury

June 19, 2025

It was my pleasure to visit Chambers BMW services of Sudbury Thank you Peter Jervinis and stuff for great work I am 100 % satisfied Nice work! More

by sshamkhalova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2025 -

Herb Chambers BMW of Sudbury responded

Thank you for the wonderful feedback! We're delighted to hear that Peter and our team at Herb Chambers BMW of Sudbury provided a satisfying experience. We appreciate your support!

June 18, 2025

My was of great assistance and made the experience effortless She went the extra mile to answer my questions More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Herb Chambers BMW of Sudbury responded

Nancy, we're delighted to hear that My provided such excellent assistance at Herb Chambers BMW of Sudbury. Thank you for sharing your experience with us!

June 16, 2025

Excellent, prompt service. Easy and comfortable to wait onsite for about an hour. Appreciate the video from the mechanic of his walkthrough. More

by hals
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your experience with us at Herb Chambers BMW of Sudbury! We're glad to hear that our service was prompt and the video walkthrough added value. We look forward to serving you again in the future! Safe travels!

June 15, 2025

Just bought car end of November said brakes were new, put 8k on the car and now they said I need new brakes and it’s on me. More

by sharp626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Dixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2025 -

Herb Chambers BMW of Sudbury responded

It's disappointing to hear about your experience with the brakes. We strive for transparency and quality in our services, so it's concerning that this wasn't reflected during your purchase. Please reach out to us directly so we can discuss this further and find a resolution together. Thank you, Sean King - General Manager - sking@herbchambers.com

June 15, 2025

Vadim Khalapov - GREAT service advisor. Kept me updated on progress of service and that all was in warranty. More

by 9-antacid.plains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Khalapov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that Vadim provided you with excellent service at Herb Chambers BMW of Sudbury. Keeping our customers informed and ensuring everything is covered under warranty is a top priority for us. Thanks for sharing your experience!

June 15, 2025

Vadim - excellent service advisor. East to work with and very knowledgeable and responsive. Well done, Vadim! More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Khalapov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Herb Chambers BMW of Sudbury responded

Thank you for the fantastic feedback! We're delighted to hear that Vadim provided excellent service at Herb Chambers BMW of Sudbury. We appreciate your support and look forward to serving you again in the future! Safe travels!

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