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Herb Chambers BMW of Sudbury - Service Center

4.6

71 Lifetime Service Reviews

128 Boston Post Rd, Sudbury, Massachusetts 01776

71 Reviews of Herb Chambers BMW of Sudbury - Service Center

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November 08, 2018

"Always pleasant and does the right thing"

- ladycarowner

I have the best service advisor - Ken Meltzer. He has always advocated for me and made sure my car was fixed perfectly and I felt happy with the outcome and know that my car is maintained the best it can be and I know I am driving a safe vehicle. Also, it is always a pleasant experience there - which has not been the case at other dealerships. Thats why I stay here!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Meltzer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 08, 2018 -

Herb Chambers BMW of Sudbury responded

Thank you for your review. Happy to know that you are pleased with the service and enjoy working with Ken. He is a great asset to our team. I'll be sure to pass this along. Best, Pranav Gill, General Manager

November 08, 2018

"Ken Meltzer is "Mr. Service." "

- Steve

Kenny Meltzer's top job objective is to create and maintain satisfied customers. He addresses every issue as if it were about his own vehicle. My most recent visit was unscheduled and impromptu. Kenny found a way to fit me into the hour I had available, and completed all my my service needs. Herb Chambers' organization is fortunate to have Ken Meltzer in a customer-facing position. He is your best advertisement.

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Recommend Dealer
Yes
Employees Worked With
Almir Jonuz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kenneth Meltzer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 08, 2018 -

Herb Chambers BMW of Sudbury responded

We are very fortunate to have Ken, he is a great member of our team. Thank you for your feedback and compliments to Ken. I'm happy to know that you have received 5-star service. Best, Pranav Gill, General Manager.

October 18, 2018

"Excellent experience with Peter Vargo"

- Alan F. Rich

This is the 3rd or 4th vehicle I have purchased at HC BMW of Sudbury. Peter has always been professional and empathetic during the purchase process. He goes above and beyond your realistic expectations. He always assures that you are getting good service after the purchase as well. My experience with this dealership has been stellar for the past several years.

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Recommend Dealer
Yes
Employees Worked With
Peter Vargo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 17, 2018

"Emergency visit over holiday weekend"

- agross

We had a serious car issue while en route to our holiday weekend in Western Mass. We had the car towed in late Saturday afternoon, and Robert was there to greet us. We were under a lot of stress, and Robert took care of everything in very quick time. He had the loaner car ready, we just moved our luggage and family members over, and were on our way. He was quick to follow up after the holiday, and walked me through the step by step repairs over the phone so that I can make an informed decision. I really appreciated his endless patience and help. I would absolutely recommend working with Robert. Without him, I think our weekend would have been a disaster.

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Recommend Dealer
Yes
Employees Worked With
Robert Cohoon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 10, 2018

"My previous advisor was great, this guy is lier "

- Nick75

I gave 5 starts to this dealership until this guy.....loaner cars not kept for appointments (I took day off work and wasn't able to leave my car for service), they scratched my car twice, and failed to fix it as well. Almir is a horrible advisor, instead of admitting and apologizing, he just lies his azz off over and over and over again....whats wrong with you? hope you get fired, the dealership will be better without you! I would give 4-5 starts to the dealership and 0 to this particular advisor

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Overall Experience
Recommend Dealer
No
Employees Worked With
Almir Jonuz
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 10, 2018 -

Herb Chambers BMW of Sudbury responded

I apologize that you are unhappy with your experience with us. We did have to reschedule some appointments recently due to loaner cars not being returned in time, so I apologize for that inconvenience. As far as damage to your car, we have it in the report that your vehicle came in that way. If you would like to speak with me directly about this please feel free to email me- Pranav Gill, General Manager, Pgill@herbchambers.com. Thank you.

July 09, 2018

"Customer friendly service"

- Nick S

We have been using BMW of Sudbury for our service needs for the past 5.5 years. We like their customer service and the car has been running smoothly. We have had a rotating cast of service advisors so far, but I think I will be sticking with Robert Cohoon in the future.

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Recommend Dealer
Yes
Employees Worked With
Robert Cohoon
June 27, 2018

"Herb Chambers BMW of Sudbury, MA - Robert Cohoon ..."

- JSM

My Service Advisor Robert Cohoon has very great people skills, and I always look forward to having my BMW 228ix Services at Herb Chambers Sudbury, MA!~ Thanks again for your fantastic Service -John Scott Morgan!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Cohoon
Jun 28, 2018 -

Herb Chambers BMW of Sudbury responded

Thank you for your review. Glad you enjoy getting your car serviced with us and Robert! -Pranav Gill, General Manager.

June 08, 2018

"Sudbury BMW and Brian Fryes in Service are terrific"

- Brooks

Have known Brian ever since he joined the Sudbury BMW service team back in 2015 or 2016. Was immediately impressed and was bummed at the time I had an older out of warranty car I had to service elsewhere. Got a new 2018 X3 now and delighted to be back with Brian. He's definitely a car man's car guy who knows his stuff

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Recommend Dealer
Yes
Employees Worked With
Brian Fryes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Colleen Silver
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Henry Ding
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Pranav Gill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 11, 2018 -

Herb Chambers BMW of Sudbury responded

Thank you for your review. Happy to know that you enjoy working with Brian. We look forward to your next visit. -Pranav Gill, General Manager.

May 18, 2018

"Most professional service adviser I've dealt with."

- dool

I wanted to thank you for your excellent care and customer service. Ken made my service experience a joy and I appreciate his professionalism and taking the extra time and care to ensure all my concerns were met. Although I may not agree with some of the ways the company addresses issues and charging practices, he has been at most professional and a great asset to the company. Looking forward to deal with him as my go to service adviser in the future.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Meltzer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 22, 2018 -

Herb Chambers BMW of Sudbury responded

Thank you for your feedback. We take our customer's opinions very seriously and will take this into consideration. Great to know that you enjoyed working with Ken, though! He is a great member of our team. We look forward to servicing your needs for years to come! -Pranav Gill, General Manager.

May 14, 2018

"Wow!!! Very impressed. Ken Meltzer was outstanding!"

- witek

I bought my BMW at a different dealership, but when I needed service, after visiting Shrewsbury BMW, I came to Sudbury instead. I was absolutely blown away by this dealership. Most of all, service was absolutely outstanding. Ken Meltzer, was my service manager. He is a straight shooter, very knowledgeable, attentive and personable. Because of him I couldn't have felt any better after leaving the dealership with my AC condenser replaced (job neither small nor simple). The car not only was repaired, and at a very competitive price point, but it also came out spotless. The fact that it was cleaned on the outside was great, but when I lifted the hood, the engine was cleaned too!!! That's something that I did not expect and never seen done at the other dealership that used in the past. I was very, very impressed. Facilities at the dealership and efficiency of the entire process far exceeded my expectations. Don't waste your time elsewhere, this is a great place.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Meltzer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 14, 2018 -

Herb Chambers BMW of Sudbury responded

Thank you for such a great review! Happy to know that we were able to fix the problem with your vehicle, and return your car in tip top shape. That is exactly the kind of service we strive for! We appreciate your business and look forward to assisting you in the future, should you need anything at all. Best, Pranav Gill, General Manager.

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