Herb Chambers BMW of Sudbury - Service Center

I have the best service advisor - Ken Meltzer. He has always advocated for me and made sure my car was fixed perfectly and I felt happy with the outcome and know that my car is maintained the best it can be and I know I am driving a safe vehicle. Also, it is always a pleasant experience there - which has not been the case at other dealerships. Thats why I stay here!

Kenny Meltzer's top job objective is to create and maintain satisfied customers. He addresses every issue as if it were about his own vehicle. My most recent visit was unscheduled and impromptu. Kenny found a way to fit me into the hour I had available, and completed all my my service needs. Herb Chambers' organization is fortunate to have Ken Meltzer in a customer-facing position. He is your best advertisement.

This is the 3rd or 4th vehicle I have purchased at HC BMW of Sudbury. Peter has always been professional and empathetic during the purchase process. He goes above and beyond your realistic expectations. He always assures that you are getting good service after the purchase as well. My experience with this dealership has been stellar for the past several years.

We had a serious car issue while en route to our holiday weekend in Western Mass. We had the car towed in late Saturday afternoon, and Robert was there to greet us. We were under a lot of stress, and Robert took care of everything in very quick time. He had the loaner car ready, we just moved our luggage and family members over, and were on our way. He was quick to follow up after the holiday, and walked me through the step by step repairs over the phone so that I can make an informed decision. I really appreciated his endless patience and help. I would absolutely recommend working with Robert. Without him, I think our weekend would have been a disaster.

I gave 5 starts to this dealership until this guy.....loaner cars not kept for appointments (I took day off work and wasn't able to leave my car for service), they scratched my car twice, and failed to fix it as well. Almir is a horrible advisor, instead of admitting and apologizing, he just lies his azz off over and over and over again....whats wrong with you? hope you get fired, the dealership will be better without you! I would give 4-5 starts to the dealership and 0 to this particular advisor

We have been using BMW of Sudbury for our service needs for the past 5.5 years. We like their customer service and the car has been running smoothly. We have had a rotating cast of service advisors so far, but I think I will be sticking with Robert Cohoon in the future.

My Service Advisor Robert Cohoon has very great people skills, and I always look forward to having my BMW 228ix Services at Herb Chambers Sudbury, MA!~ Thanks again for your fantastic Service -John Scott Morgan!

Have known Brian ever since he joined the Sudbury BMW service team back in 2015 or 2016. Was immediately impressed and was bummed at the time I had an older out of warranty car I had to service elsewhere. Got a new 2018 X3 now and delighted to be back with Brian. He's definitely a car man's car guy who knows his stuff

I wanted to thank you for your excellent care and customer service. Ken made my service experience a joy and I appreciate his professionalism and taking the extra time and care to ensure all my concerns were met. Although I may not agree with some of the ways the company addresses issues and charging practices, he has been at most professional and a great asset to the company. Looking forward to deal with him as my go to service adviser in the future.

I bought my BMW at a different dealership, but when I needed service, after visiting Shrewsbury BMW, I came to Sudbury instead. I was absolutely blown away by this dealership. Most of all, service was absolutely outstanding. Ken Meltzer, was my service manager. He is a straight shooter, very knowledgeable, attentive and personable. Because of him I couldn't have felt any better after leaving the dealership with my AC condenser replaced (job neither small nor simple). The car not only was repaired, and at a very competitive price point, but it also came out spotless. The fact that it was cleaned on the outside was great, but when I lifted the hood, the engine was cleaned too!!! That's something that I did not expect and never seen done at the other dealership that used in the past. I was very, very impressed. Facilities at the dealership and efficiency of the entire process far exceeded my expectations. Don't waste your time elsewhere, this is a great place.