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Herb Chambers BMW of Sudbury - Service Center

4.6

68 Lifetime Service Reviews

128 Boston Post Rd, Sudbury, Massachusetts 01776

68 Reviews of Herb Chambers BMW of Sudbury - Service Center

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September 17, 2018

"Emergency visit over holiday weekend"

- agross

We had a serious car issue while en route to our holiday weekend in Western Mass. We had the car towed in late Saturday afternoon, and Robert was there to greet us. We were under a lot of stress, and Robert took care of everything in very quick time. He had the loaner car ready, we just moved our luggage and family members over, and were on our way. He was quick to follow up after the holiday, and walked me through the step by step repairs over the phone so that I can make an informed decision. I really appreciated his endless patience and help. I would absolutely recommend working with Robert. Without him, I think our weekend would have been a disaster.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Cohoon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 10, 2018

"My previous advisor was great, this guy is lier "

- Nick75

I gave 5 starts to this dealership until this guy.....loaner cars not kept for appointments (I took day off work and wasn't able to leave my car for service), they scratched my car twice, and failed to fix it as well. Almir is a horrible advisor, instead of admitting and apologizing, he just lies his azz off over and over and over again....whats wrong with you? hope you get fired, the dealership will be better without you! I would give 4-5 starts to the dealership and 0 to this particular advisor

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Recommend Dealer
No
Employees Worked With
Almir Jonuz
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 10, 2018 -

Herb Chambers BMW of Sudbury responded

I apologize that you are unhappy with your experience with us. We did have to reschedule some appointments recently due to loaner cars not being returned in time, so I apologize for that inconvenience. As far as damage to your car, we have it in the report that your vehicle came in that way. If you would like to speak with me directly about this please feel free to email me- Pranav Gill, General Manager, Pgill@herbchambers.com. Thank you.

July 09, 2018

"Customer friendly service"

- Nick S

We have been using BMW of Sudbury for our service needs for the past 5.5 years. We like their customer service and the car has been running smoothly. We have had a rotating cast of service advisors so far, but I think I will be sticking with Robert Cohoon in the future.

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Recommend Dealer
Yes
Employees Worked With
Robert Cohoon
June 27, 2018

"Herb Chambers BMW of Sudbury, MA - Robert Cohoon ..."

- JSM

My Service Advisor Robert Cohoon has very great people skills, and I always look forward to having my BMW 228ix Services at Herb Chambers Sudbury, MA!~ Thanks again for your fantastic Service -John Scott Morgan!

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Recommend Dealer
Yes
Employees Worked With
Robert Cohoon
Jun 28, 2018 -

Herb Chambers BMW of Sudbury responded

Thank you for your review. Glad you enjoy getting your car serviced with us and Robert! -Pranav Gill, General Manager.

June 08, 2018

"Sudbury BMW and Brian Fryes in Service are terrific"

- Brooks

Have known Brian ever since he joined the Sudbury BMW service team back in 2015 or 2016. Was immediately impressed and was bummed at the time I had an older out of warranty car I had to service elsewhere. Got a new 2018 X3 now and delighted to be back with Brian. He's definitely a car man's car guy who knows his stuff

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Recommend Dealer
Yes
Employees Worked With
Brian Fryes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Colleen Silver
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Henry Ding
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Pranav Gill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 11, 2018 -

Herb Chambers BMW of Sudbury responded

Thank you for your review. Happy to know that you enjoy working with Brian. We look forward to your next visit. -Pranav Gill, General Manager.

May 18, 2018

"Most professional service adviser I've dealt with."

- dool

I wanted to thank you for your excellent care and customer service. Ken made my service experience a joy and I appreciate his professionalism and taking the extra time and care to ensure all my concerns were met. Although I may not agree with some of the ways the company addresses issues and charging practices, he has been at most professional and a great asset to the company. Looking forward to deal with him as my go to service adviser in the future.

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Recommend Dealer
Yes
Employees Worked With
Kenneth Meltzer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 22, 2018 -

Herb Chambers BMW of Sudbury responded

Thank you for your feedback. We take our customer's opinions very seriously and will take this into consideration. Great to know that you enjoyed working with Ken, though! He is a great member of our team. We look forward to servicing your needs for years to come! -Pranav Gill, General Manager.

May 14, 2018

"Wow!!! Very impressed. Ken Meltzer was outstanding!"

- witek

I bought my BMW at a different dealership, but when I needed service, after visiting Shrewsbury BMW, I came to Sudbury instead. I was absolutely blown away by this dealership. Most of all, service was absolutely outstanding. Ken Meltzer, was my service manager. He is a straight shooter, very knowledgeable, attentive and personable. Because of him I couldn't have felt any better after leaving the dealership with my AC condenser replaced (job neither small nor simple). The car not only was repaired, and at a very competitive price point, but it also came out spotless. The fact that it was cleaned on the outside was great, but when I lifted the hood, the engine was cleaned too!!! That's something that I did not expect and never seen done at the other dealership that used in the past. I was very, very impressed. Facilities at the dealership and efficiency of the entire process far exceeded my expectations. Don't waste your time elsewhere, this is a great place.

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Recommend Dealer
Yes
Employees Worked With
Kenneth Meltzer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 14, 2018 -

Herb Chambers BMW of Sudbury responded

Thank you for such a great review! Happy to know that we were able to fix the problem with your vehicle, and return your car in tip top shape. That is exactly the kind of service we strive for! We appreciate your business and look forward to assisting you in the future, should you need anything at all. Best, Pranav Gill, General Manager.

May 04, 2018

"Customer Friendly Service"

- Bob B.

I recently dropped off my 2015 BMW328 Xi for a spring service check-up based on a dealer promotion offer I had received on-line. Shortly after I arrived Bill came by to discuss the work and asked what service I wanted performed. He pointed out the offer I had selected would not only not do what I wanted but also that I didn't need based on the vehicle service records. He then arranged for the services I wanted to be performed under my service contract at no charge. I also had a number of questions not related to that day's service which he patiently and professionally addressed. That day's work uncovered that my rear tires were worn so he arranged for a follow up appointment a couple days later. I found Bill to be very knowledgeable, a great communicator, and well-organized all making for a favorable customer service experience. Bill is a real pro and a great representative of BMW of Sudbury.

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Recommend Dealer
Yes
Employees Worked With
Bill Kramer, Service Advisor
May 04, 2018 -

Herb Chambers BMW of Sudbury responded

Thank you for your feedback! Bill is a great member of our team, and I couldn't have said it better myself- a great representative for us! Happy to know that your experience with us was a positive one, and we hope to assist you in the future, should you need anything at all. Best, Pranav Gill, General Manager.

April 26, 2018

"great service"

- John

I dropped my 8 year old BMW off on a Sunday afternoon without an appointment. Bill Kramer called me the next morning before I had an opportunity to call him. Not only did he patiently debug the problem, but he found and fixed a few other things that needed work. He communicated often and well with me, giving me choices and recommending some approaches to reduce costs. The car was ready, nice and clean, when promised. Bill is a true professional, and you can't do better for BMW service.

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Recommend Dealer
Yes
Employees Worked With
Bill Kramer
Apr 27, 2018 -

Herb Chambers BMW of Sudbury responded

Thank you so much for your feedback! I'm happy to know that Bill was able to assist you with such great service! He is a great asset to our team. Thank you for your business. Best, Pranav Gill, General Manger.

April 25, 2018

"Spring Clinic Service"

- udayya

Hello, I have been to get my car service with program called Spring Clinic and the service was very poor than it used be on my car. one such was my wiper blades which were workign properly before the service. they made in such way that it is making more noisy and then wiper blades stuck on windshield after every wipe of the rain water. Thanks UDbmw

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Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Almir Jonuz
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Colleen Silver
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 26, 2018 -

Herb Chambers BMW of Sudbury responded

Thank you for bringing this to our attention. I have spoken with my service director in hopes of finding out what happened. Sometimes when a windshield and/or wipers are dirty, excess dirt from the roads that hit your windshield while it's raining tend to build up and that is what creates the noise you were hearing. My team was able to take your car back in and wash both your windshield and wipers with special metal wool. That should have taken care of the noise. If you would like to discuss this further please feel free to contact to me at your earliest convenience. Pranav Gill, General Manager, my email is pgill@herbchambers.com. Thank you.

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