I bought my BMW at a different dealership, but when I needed service, after visiting Shrewsbury BMW, I came to Sudbury instead. I was absolutely blown away by this dealership. Most of all, service was absolutely outstanding. Ken Meltzer, was my service manager. He is a straight shooter, very knowledgeable, attentive and personable. Because of him I couldn't have felt any better after leaving the dealership with my AC condenser replaced (job neither small nor simple). The car not only was repaired, and at a very competitive price point, but it also came out spotless. The fact that it was cleaned on the outside was great, but when I lifted the hood, the engine was cleaned too!!! That's something that I did not expect and never seen done at the other dealership that used in the past. I was very, very impressed. Facilities at the dealership and efficiency of the entire process far exceeded my expectations. Don't waste your time elsewhere, this is a great place.