Herb Chambers BMW of Sudbury - Service Center

Bill was the Best! I so appreciated all his help! He was super nice to me and explained everything perfectly! He always made sure I was happy and with a smile!! Thank you so much!!! ~ RobYn

I took my leased car in for the 10k service. Was promptly met by Bill, provided an overview what to be done, time estimate and asked me to relax and he would keep me updated. Set the expectation for 2 hours. I was delighted that in less than 2 hours the car was ready, washed and cleaned and ready to go. Additionally I had a question or two and he walked me over to the car and shared with me the information and I was on my way. Very easy, friendly and efficient - thanks for the very pleasant experience - Bill & to the Sudbury service team.

Erin always presents herself as competent, engaging professional, as is appropriate for a high end BMW dealership. She makes otherwise mundane service trips to the dealership a pleasure.

Robert was great from making the appointment, was updating me about the progress of the service using the new system of texting which i thought was great. His quality of work is outstanding .

I bought a 2019 BMW X3 M40i elsewhere because of price. But when it arrived with a boatload of issues, I took it to BMW Sudbury because these guys are, like me, perfectionists. Al and Colleen go the distance to make it right, even when the issues are not of their making. After all, it was BMW of North America that delivered a car full of issues to the buyer, not this dealer. In this situation one might predict that the service department would be less than enthused and committed to fixing my car's problems because I bought it elsewhere. That couldn't be farther from the case here. These guys hopped on the problems and made sure to get to the root cause of the issues. They had to do things to fix the car that scared me -- I was worried it wouldn't be the same after their techs took it apart. I needn't have worried. With one minor exception that can't be avoided, nobody will ever know the steering wheel was disassembled, the headliner has been removed and replaced and the front bumper was aligned in the field. BMW Sudbury's service department fixed my issues as if they had never happened and, when I complained that I was unhappy with a $65K car that had to be at least partly disassembled and reassembled in their shop, they agreed to take my complaints to BMW NA. I originally asked for a buyback which BMW NA declined. However, Al suggested I ask for some compensation for the inconvenience and I asked for a warranty extension, which BMW agreed to, thanks to Al's advocacy on my part. It's so rare these days to find people who take such pride in delivering excellent service. I'm grateful that BMW Sudbury's service department is such an organization and appreciate all they did for me. BMW owes these guys, too, because they are the real delivery channel for the BMW experience. If not for them, this car (my fourth BMW and the second X3 I bought in 2018) would have been my last. German cars are expensive and complex. If you love 'em like I do, you want a service department that knows the cars, knows BMW and knows how to treat you, Al and his whole department are the best I've encountered. It's reason enough to buy a car from them, even if it costs you more, just to get acquainted with the service department. Next time, that's what I'll be doing.

Robert was great from the appointment making to the car being in to service. I was updated several times with updates and pick up time . I was goven a loaner car and it was the easiest service visit ever . Dropped it off and picked it up with nothing I was not notified about and the quality of everything was top quality. Robert followed up with me several times via text and email to make sure I loved the work and my car . I can’t rave more about the team at Herp Chambers! They are great!

I have the best service advisor - Ken Meltzer. He has always advocated for me and made sure my car was fixed perfectly and I felt happy with the outcome and know that my car is maintained the best it can be and I know I am driving a safe vehicle. Also, it is always a pleasant experience there - which has not been the case at other dealerships. Thats why I stay here!

Kenny Meltzer's top job objective is to create and maintain satisfied customers. He addresses every issue as if it were about his own vehicle. My most recent visit was unscheduled and impromptu. Kenny found a way to fit me into the hour I had available, and completed all my my service needs. Herb Chambers' organization is fortunate to have Ken Meltzer in a customer-facing position. He is your best advertisement.

This is the 3rd or 4th vehicle I have purchased at HC BMW of Sudbury. Peter has always been professional and empathetic during the purchase process. He goes above and beyond your realistic expectations. He always assures that you are getting good service after the purchase as well. My experience with this dealership has been stellar for the past several years.

We had a serious car issue while en route to our holiday weekend in Western Mass. We had the car towed in late Saturday afternoon, and Robert was there to greet us. We were under a lot of stress, and Robert took care of everything in very quick time. He had the loaner car ready, we just moved our luggage and family members over, and were on our way. He was quick to follow up after the holiday, and walked me through the step by step repairs over the phone so that I can make an informed decision. I really appreciated his endless patience and help. I would absolutely recommend working with Robert. Without him, I think our weekend would have been a disaster.