Herb Chambers BMW of Sudbury - Service Center

The Dealership is Excellent! One of the Best. And my service experience with Alisha was Exceptional. One of the Best. And my service experience with Alisha was Exceptional. More

Maura was extremely professional, efficient and polite. First time meeting her- yet she treated me as “olde time client”! First time meeting her- yet she treated me as “olde time client”! More

Needed to have a tire replaced, able to set up an appointment that morning, car completed in the time they said, great service overall. appointment that morning, car completed in the time they said, great service overall. More

I found the repairs to be very expensive, the process and staff disorganized and disinterested, and the service a step back from my prior experience here. staff disorganized and disinterested, and the service a step back from my prior experience here. More

Very customer friendly. Accommodating and helpful. Especially when they do a 45 point check and report back. Accommodating and helpful. Especially when they do a 45 point check and report back. More

Super service! Thanks so much Maurah Lee for your kindness, timeliness and efficiency! Great work! Thanks so much Maurah Lee for your kindness, timeliness and efficiency! Great work! More

Started off a little rocky but Elmin was able to save the day and help me out tremendously. day and help me out tremendously. More

Just had a great service experience. Service advisor, Edward and everyone else I dealt with were pleasant, efficient , knowledgeable and did all they could to to minimize any hassle in t Service advisor, Edward and everyone else I dealt with were pleasant, efficient , knowledgeable and did all they could to to minimize any hassle in the service and loaner car experience. B Whitney More

Very helpful, first class service, very thorough, nice facilities. Wish the reception staff would smile more, or at least once, but they are helpful otherwise. facilities. Wish the reception staff would smile more, or at least once, but they are helpful otherwise. More

After buying 2 cars (2018 X5, 2021 X3) at Herb Chambers of Subury and having both cars faithfully serviced there per warranty recommendations, I am faced with the challenge of finding a fair reliable and r of Subury and having both cars faithfully serviced there per warranty recommendations, I am faced with the challenge of finding a fair reliable and reasonable BMW service provider. My issues are having costly, unnecessary and unauthorized service performed, getting invoices sent via email for service costing over $12,000, without any discussions with service techs or service reps. In addition, being expected to accept all recommended work and per newly implemented payment terms and policy required to pay on line prior to picking up my car. Fortunately, Robert Cohoon, Service Mgr. interceded (by exception) due to my dissatisfaction with a newly hired service rep and helped me avoid the very worst service experience of my 51 years of driving BMW's (having purchased my first 2002 in 1972). In all my years of business experience and in dealing with BMW dealers dating back Foreign Motors BMW of Boston, started by Tom Mix, I have never seen such unacceptable business practices. Like the "loaners" but need to move on! Steve Wentzell BMW owner since '72 More