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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
937 Reviews
Call Service Center (508) 903-5300

937 Reviews of Herb Chambers BMW of Sudbury - Service Center

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June 01, 2023

Mr. Jonuz brought the loaner and took my car for service. Everything went according to plan. When the service was finished, he returned the car to me. Excellent service and they obviously care about their cu More

by zoka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thank you Mr. Jonuz, Elmin Jonuz
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Jun 05, 2023 -

Herb Chambers BMW of Sudbury responded

We're so glad to hear that you had an excellent service experience with Mr. Jonuz here at Herb Chambers BMW of Sudbury. It means a lot to us that you felt well-cared for during your visit. Thank you for choosing our dealership and for sharing your kind words!

May 31, 2023

Good honest people in the service department. I feel extremely comfortable allowing Sudbury BMW to service my car. More

by Pow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Painter
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Jun 05, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for your confidence in the Herb Chambers BMW of Sudbury team! We appreciate your kind comments and look forward to serving you again next time. Take care!

May 31, 2023

This was first time replacing all tires on my BMW 330xi and first time working with the relative new but highly knowledgable service manager, Elmin Jonuz, directing the show. All was fast and professional More

by Brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmin Jonuz
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May 31, 2023 -

Brooks responded

Three hours later. I should have held off submitting the initial review as it only got better after I finally drove the car. My 330xi is probably the best car I've ever owned, with the one downer being the noise generated by the sport tires. I had asked the BMW Senior Techs which of the 4 tire brands they recommended would be the quietest. Their techs recommended and Elmin Jonuz later quickly confirmed to go with the Pirellis. Were they ever right. The difference is incredible. The whole drive now is not only immensely quieter, the whole car feels more responsive and alive. Big thanks to Elmin and the BMW Sudbury team.

Jun 05, 2023 -

Herb Chambers BMW of Sudbury responded

Hi Brooks, We're so happy to hear that your experience continued to get better and better! We're glad the Pirellis made such a big difference and are glad Elmin and our team could help you get them onto your beautiful BMW 330xi! We hope you enjoy the warmer weather that's coming our way, and look forward to assisting you again in the future! Thank you! - Herb Chambers BMW of Sudbury

May 27, 2023

Alisha was great. i dropped off my vehicle the night before and she called in to check in and go over the service my vehicle was going in for. Very happy with the way More

by Mimi_mendez23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
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May 30, 2023 -

Herb Chambers BMW of Sudbury responded

We're thrilled to hear that Alisha provided you with such excellent service! Thanks for giving our Herb Chambers BMW of Sudbury team the opportunity to earn your business. We appreciate your kind review and look forward to seeing you again next time. Take care!

May 26, 2023

All members were outstanding, Very professional during a difficult time. I would take my next vehicle there More

by james.a.houghton120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Cohoon
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May 30, 2023 -

Herb Chambers BMW of Sudbury responded

We're so happy to hear that you had a positive experience with our team during a difficult time, James. Thank you for choosing Herb Chambers BMW of Sudbury and for taking the time to share your feedback. Our team looks forward to assisting you with your future vehicle needs!

May 25, 2023

Elmin was great! He was courteous, friendly and fully explained everything to me. Will definitely go back to this dealership. More

by talatshah2007
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the woman's name that checked me in but, she was excellent as well., Elmin Jonuz
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May 26, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your kind review! Elmin and the rest of our team look forward to your next visit! -Herb Chambers BMW of Sudbury

May 25, 2023

Justin in service was great. Explained everything in detail, no surprises. Car was ready on time. Even with the renovation going on the service dept was on top of it all. This 42 More

by Hr137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Senechal
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May 26, 2023 -

Herb Chambers BMW of Sudbury responded

We are thrilled to receive your wonderful review and appreciate you for taking the time to share your experience with us at Herb Chambers BMW of Sudbury. Our team is delighted that Justin provided excellent service to you and met all expectations. We appreciate your loyalty and look forward to serving you again in the future with your 428xi Coupe.

May 24, 2023

It was great and I was able to get the service done fast and on time. More

by Rung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurah Lee
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May 25, 2023 -

Herb Chambers BMW of Sudbury responded

We appreciate your business and your review! Thanks from the Herb Chambers BMW of Sudbury Team, Rung!

May 23, 2023

Great Service. Very knowledgeable. Travis was GREAT!! Service tech did a great Job. Very Happy!! More

by Newnissan2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

Herb Chambers BMW of Sudbury responded

Travis and the team are glad your visit was so great! Thank you for trusting us to provide five-star service! - Herb Chambers BMW of Sudbury

May 19, 2023

Service was done as scheduled and within stated time limits......good to have 45 point check up included. More

by johnjmillerick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Cohoon
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May 22, 2023 -

Herb Chambers BMW of Sudbury responded

It's great to hear that your service was done promptly and efficiently as expected, John! We aim to provide quality service for our customers every time and are glad we've succeeded. Our 45-point checkups are just one way we ensure you and your vehicle are well taken care of. Thank you for choosing Herb Chambers BMW of Sudbury!

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