Herb Chambers BMW of Sudbury - Service Center

After buying 2 cars (2018 X5, 2021 X3) at Herb Chambers of Subury and having both cars faithfully serviced there per warranty recommendations, I am faced with the challenge of finding a fair reliable and r of Subury and having both cars faithfully serviced there per warranty recommendations, I am faced with the challenge of finding a fair reliable and reasonable BMW service provider. My issues are having costly, unnecessary and unauthorized service performed, getting invoices sent via email for service costing over $12,000, without any discussions with service techs or service reps. In addition, being expected to accept all recommended work and per newly implemented payment terms and policy required to pay on line prior to picking up my car. Fortunately, Robert Cohoon, Service Mgr. interceded (by exception) due to my dissatisfaction with a newly hired service rep and helped me avoid the very worst service experience of my 51 years of driving BMW's (having purchased my first 2002 in 1972). In all my years of business experience and in dealing with BMW dealers dating back Foreign Motors BMW of Boston, started by Tom Mix, I have never seen such unacceptable business practices. Like the "loaners" but need to move on! Steve Wentzell BMW owner since '72 More

This dealership is amazing and exceeded my expectations. I will do business with them again. I will do business with them again. More

Maurah Lee in Service was able to successfully address our unique situation. Look forward to working with her again! our unique situation. Look forward to working with her again! More

Elmin was incredibly helpful. He not only got me in for an unexpected appointment but also offered to take a care of an upcoming appointment so I would not need to come back. He g He not only got me in for an unexpected appointment but also offered to take a care of an upcoming appointment so I would not need to come back. He gave me a loaner and checked in with me throughout the process. Could not recommend Herb Chambers BMW more. More

Mariah was wonderful to work with. She quickly adjusted my visit to include a loaner car. Thank you Maura’s! She quickly adjusted my visit to include a loaner car. Thank you Maura’s! More

I took my x5 for its first service last week. I was pleasantly surprised that it was finished in an hour. It usually takes at least 2 hours. I was pleasantly surprised that it was finished in an hour. It usually takes at least 2 hours. More

Advisor had left for the day when I went to pick up my car from servicing. Was waiting around over an hour to pick up the car. car from servicing. Was waiting around over an hour to pick up the car. More

Excellent dealership that is every bit as good at servicing your vehicle as they were selling it to you servicing your vehicle as they were selling it to you More

Outlay, was on top of everything and very helpful I will recommend him to all my BMW friends. recommend him to all my BMW friends. More

Excellent service, staff are very helpful. Service advisor Elmin was great and helpful. Definitely recommend him to everyone. Service advisor Elmin was great and helpful. Definitely recommend him to everyone. More