Herb Chambers BMW of Sudbury - Service Center

Terrific communication and responsiveness from Edward Painter in communicating both service assessment information and vehicle status Painter in communicating both service assessment information and vehicle status More

This dealership values customer satisfaction. It has the best BMW facility within 50 miles radius. I have had the pleasure of dealing with the service advisor, Oulay who is very detailed oriented It has the best BMW facility within 50 miles radius. I have had the pleasure of dealing with the service advisor, Oulay who is very detailed oriented and keeps you up to date in a timely manner. Thank you! More

Maurah is fabulous. I was in and out. Thank you for providing the best service. Keep up the great work.! I was in and out. Thank you for providing the best service. Keep up the great work.! More

Great customer service, very polite team members, The wait was not too long. Highly recommend this place. wait was not too long. Highly recommend this place. More

Excellence in service and technical quality. Fantastic approach and attitude from my service advisor Alisha. Fantastic approach and attitude from my service advisor Alisha. More

I would have given 5 stars but I waited 35 minutes before the service advisor even spoke to me. There was a lot of confusion at check in / out. I was on time for my 8am oil change appointment which I was wai the service advisor even spoke to me. There was a lot of confusion at check in / out. I was on time for my 8am oil change appointment which I was waiting for (vs a loaner car). I wasn't warned that the dealership was under construction. The noise level was not even close to being tolerable, I don't know how the employees function in this environment, constant drilling into metal walls. Had I known, I would have delayed my appointment. My service advisor did his best to move my service along as quick as he could. More

SERVICE WAS A RECALL. TECH REPORT WAS INFORMATIVE CAR WAS RETURNED CLEAN BLA BLA BLA . 15 WORD MIN IS ANNOYING SHOULD NOT PREVENT REVIEW ENTRY TECH REPORT WAS INFORMATIVE CAR WAS RETURNED CLEAN BLA BLA BLA . 15 WORD MIN IS ANNOYING SHOULD NOT PREVENT REVIEW ENTRY More

Bmw of Sudbury worst service center. We are always not happy to take our car there for service but this time we want to get our oil service done and we went there with hesitation as we a We are always not happy to take our car there for service but this time we want to get our oil service done and we went there with hesitation as we always get other issues when we go for any service. My car is only 10 years old X3 which was perfectly running well after we brought the car home it started to show so many issues after oil change. We called the dealership and they asked to bring and next day they called to say a list of things to be fixed in which one of the repair was just done in another dealership. When we told them it was just fixed then they said maybe they did not wipe it properly so our service people thought its not working. They gave a bill for diagonosing which we did not take it there for. We ended up paying that fees and brought home our car without fixing anything. So this place will make you to comeback by creating other issues. More

Always a pleasure to go to Herb Chambers BMW of Sudbury . ...knowledgeable, explain everything requested by me in understandable detail and pleasant. ...knowledgeable, explain everything requested by me in understandable detail and pleasant. More

the service was thorough, professional and there were no surprises...Oulay explained the results of the car's inspection and highlighted things to be aware of and future items that will require attention no surprises...Oulay explained the results of the car's inspection and highlighted things to be aware of and future items that will require attention. More