Back

Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
937 Reviews

937 Reviews of Herb Chambers BMW of Sudbury - Service Center

Sort by
November 12, 2022

Fast and efficient, ready to take the vehicle on time and turned it around quickly. Washed as well, which my wife appreciated. More

by kef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do, Oswaldo Chica
Nov 15, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for visiting Herb Chambers BMW of Sudbury! We appreciate you taking the time to share your experience and hope we have the opportunity to serve you again in the future!

November 09, 2022

My Service Representative was courteous and knowledgeable. He kept me informed of the service progress and additionally answered several questions that I asked about automobile features/functio More

by bobberkowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmin Jonuz
Nov 10, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for leaving our service team with such kind feedback! We hope that we can continue to be part of your automotive journey! - Herb Chambers BMW of Sudbury

November 09, 2022

I found the staff at Herb Chambers all very pleasant, accommodating, responsive, efficient, timely, excellent. More

by barbaralyons8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Herb Chambers BMW of Sudbury responded

We're happy to hear it, Barbara! Thank you for rating Herb Chambers BMW of Sudbury five stars!

November 03, 2022

Danny the BMW tech was amazing spending time with me to learn about my new 530E plug-in hybrid…And Jeremy my dealer associate was great laying out next steps and preventative car maintenance intelligence m More

by Vtbenson5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Donovan
Nov 04, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for taking the time to review your recent visit here at Herb Chambers BMW of Sudbury! Danny & Jeremy appreciate your kind feedback and hope to see you again in the future. Take care!

October 31, 2022

The service I received from Bill was excellent. He went out of his way to make sure everything was perfect working order. He also stayed in close contact with me regarding my cars progress More

by Dudish3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Kramer
Oct 31, 2022 -

Dudish3 responded

I wrote a response already

Nov 02, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for the kind review! We're happy to hear Bill took excellent care of you throughout this experience and we hope our Herb Chambers BMW of Sudbury team can be of service again in the future!

October 28, 2022

I have always received quality service at this dealership. The service department is vey good. Expensive, but good. More

by What’s a screen name?
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurah Lee
Oct 31, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for your confidence in the Herb Chambers BMW of Sudbury team! We appreciate your support and look forward to seeing you next time!

October 26, 2022

I was extremely satisfied and very impressed the whole process was terrific . Thanks so much! More

by msdk11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurah Lee
Oct 27, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your review! -Herb Chambers BMW of Sudbury

October 26, 2022

I have used this dealership for 6 years even though I did not purchase it at this dealership. Service and communication are excellent. Elmin Jonuz the service manager is very helpful and the staff are excell More

by cynthia.grenham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmin Jonuz
Oct 27, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for your review, Cynthia! We're so happy that we have had you as a customer for the past 6 years! We look forward to passing this along to Elmin! -Herb Chambers BMW of Sudbury

October 25, 2022

Very efficient and fast. The service was excellent as was communication. I hadn’t had good experiences in the past but now was very impressed and happy with it. Thank you! More

by Bkh4
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Kramer
Oct 26, 2022 -

Herb Chambers BMW of Sudbury responded

This is what we love to hear! We look forward to seeing you next time at Herb Chambers BMW of Sudbury!

Oct 26, 2022 -

Bkh4 responded

Unfortunately my car today had to be towed back to your dealership as there was a leak and I lost all the coolant. It is there now. So I guess my ratings from yesterday were premature, at least on the service side.

Oct 26, 2022 -

Herb Chambers BMW of Sudbury responded

I am so sorry to hear about this, I just sent this to Robert the Service manager so we can jump on it, if we haven't already. please reach out to he or I, we will make sure you are taken care. Again, sorry about this.

October 25, 2022

It was a pleasure working with Oswaldo who has an extensive knowledge of and history with BMW's and M cars...was great to bounce some questions off of him regarding my M550. Also, I am always happy More

by rmhunt22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Chica
Oct 27, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for trusting Herb Chambers BMW of Sudbury with the care of your M550! Oswaldo & the team appreciate your support and look forward to seeing you again next time. Take care!

...
40
...