Herb Chambers BMW of Sudbury - Service Center

The service is thorough and complete on completely on time. This trifecta stands out to us in the automotive servicing world as outstanding. The technology that is being utilized by the service departmen time. This trifecta stands out to us in the automotive servicing world as outstanding. The technology that is being utilized by the service department is both effective and efficient. More

My first service visit to this dealership was disappointing. I understand after speaking with a manager that they are facing significant staff turnover, which is causing customer service to suffe disappointing. I understand after speaking with a manager that they are facing significant staff turnover, which is causing customer service to suffer. I hope the situation will improve or I will need to seek another dealership to maintain my BMW. More

Despite employee absences due to Covid, this dealership kept me informed as to the status of the car and worked hard to meet my deadline successfully. They were efficient, reliable, on-time, and courteous kept me informed as to the status of the car and worked hard to meet my deadline successfully. They were efficient, reliable, on-time, and courteous. My rental was available at the specified time and I had no difficulty checking it out. I highly recommend getting service at this dealership; it is the best in the Boston area and worth every minute of the drive to get there. Besides, who doesn't want the chance to drive a BMW! More

Great experience working with Jeremy, my service advisor. He made helpful suggestions and no pressure. He made helpful suggestions and no pressure. More

I had a great service experience with Alisha. Very professional and I'm particularly impressed with the online/text process during the service and the contactless checkout. Very professional and I'm particularly impressed with the online/text process during the service and the contactless checkout. More

Called me and cancelled appt. And asked me to reschedule. I did and the guy didn’t actually book it causing confusion. Waited 3 hours for an oil change when was told 60-90 mins. L And asked me to reschedule. I did and the guy didn’t actually book it causing confusion. Waited 3 hours for an oil change when was told 60-90 mins. Looked out the window and saw my car just sitting there. Apparently it had been done for awhile but nobody bothered to tell me. Cost was outrageous. People not very friendly. Overall, very bad experience and won’t use this dealer again. More

Jeremy, my service advisor was extremely helpful and his customer service was top notch. Any questions I had he answered in a timely manner and he helped me get my car repaired as quickly as possible! customer service was top notch. Any questions I had he answered in a timely manner and he helped me get my car repaired as quickly as possible! More

Had my car towed to BMW of Sudbury because it wouldn't go in drive. BMW didn't bother to call me because they hadn't realized that the car had arrived and hadn't looked at it. Told me they might get to it 4 in drive. BMW didn't bother to call me because they hadn't realized that the car had arrived and hadn't looked at it. Told me they might get to it 4 days later. They did look at the next day though and quoted over $1000 for what should be a warranty issue. I approved the work, but next Wednesday they still hadn't started on it. No loaner cars, and they stopped answering their phones. I think this is by far the worst dealer experience we've had across Lexus, BMW, Honda and Toyota. More

I had a very positive service experience with Alisha at Herb Chambers, from the explanation of cost of services, to the services performed themselves, including the car wash, to the wait time on a busy Sat Herb Chambers, from the explanation of cost of services, to the services performed themselves, including the car wash, to the wait time on a busy Saturday afternoon. The video inspection of the vehicle and the contactless checkout process were added bonuses. I would recommend BMW of Sudbury for service. More

I had a great experience at the dealership, quick, efficient and polite. Calling was challenging. efficient and polite. Calling was challenging. More