Herb Chambers BMW of Sudbury - Service Center

Everyone at Herb Chambers BMW Sudbury does their utmost to provide great customer service—scheduling the service at a time convenient for me AND providing a great loaner. I appreciate how Ian J (my service to provide great customer service—scheduling the service at a time convenient for me AND providing a great loaner. I appreciate how Ian J (my service consultant) kept me apprised of the progress on the car being serviced. Extra ⭐️ for returning the car washed and vacuumed! More

Call Service and spoke to Almir re RTA and 3G with my 2016 BMW 750 he said that the software update would not enable RTA, I spoke to BMW GENIUS support and they said it would work, contacted Almir again, 2016 BMW 750 he said that the software update would not enable RTA, I spoke to BMW GENIUS support and they said it would work, contacted Almir again, he followed it up with his area manager and found the update would enable RTA on my car. I now have RTA again and I'm very happy. More

Pleasant, efficient, effective. Listen and take notes. Expensive,but i do own a BMW, not a KIA. I returned for a minor reason PEDRO was sitting at the Magic Bar. I had a few quest Listen and take notes. Expensive,but i do own a BMW, not a KIA. I returned for a minor reason PEDRO was sitting at the Magic Bar. I had a few questions about the workings of my 3401X manual transmission. Pedro went out of his way to explain some technical details and then took a test drive to demonstrate the issues until I was a much more knowledgeable driver. Brian Frye was previously that kind of contact. Nick sullivan just hasn't had a chance and I haven't had a need for that kind of help. But Pedro has great potential as an employee: he listens, takes responsibility and action to deal with the customer's issue. Give him a raise ! If i did not already have a similar relationship with John Dibitetto I would purchase a car from Pedro. There it is, RELATIONSHIPS. feeling listened to, heard, valued. Now to do the same for my kids More

Bill my service manager made my first visit to this dealership a 5 star experience. Thanks again Bill. dealership a 5 star experience. Thanks again Bill. More

Did a great job. Very professional. All work done and completed in promised time frame. Very professional. All work done and completed in promised time frame. More

I brought my car in with engine light. Agent was very helpful and carefully explained that the problem was and what my options were. Made me feel like I was in good hands. Agent was very helpful and carefully explained that the problem was and what my options were. Made me feel like I was in good hands. More

Nick was very courteous and professional. Answered all my questions and took care of all service needs. Nick told me I needed new rear tires. This has been ongoing discussion with the BMW of Answered all my questions and took care of all service needs. Nick told me I needed new rear tires. This has been ongoing discussion with the BMW of Sudbury. This car is 4 years old, but driven only 17,000 miles. I never understand why the tires are wearing out so fast. Either BMW, tire manufacturer or dealership won't take a responsibility of premature wear. I like this dealership and service advisors, but I am still not happy about the tire situation. I am hoping to get some kind of discounts on new tires in the near future considering the premature wear for the mileage driven. More

Excellent sales and service teams. Service work always performed thoroughly and timely and with quality. Service work always performed thoroughly and timely and with quality. More

Very professional and courteous service. Check-in and pick-up process was efficient and met expectations. Vehicle was cleaned and delivered as promised. Check-in and pick-up process was efficient and met expectations. Vehicle was cleaned and delivered as promised. More

Never get back to you always two to three hours between phone calls Just throw parts in the car without knowing how to fix the problem phone calls Just throw parts in the car without knowing how to fix the problem More