Herb Chambers BMW of Sudbury - Service Center

Great experience, starting with service advisor Mackenzie Ditomas, the thorough explanation from the technician and the curtesy of the whole support team. Thanks Ditomas, the thorough explanation from the technician and the curtesy of the whole support team. Thanks More

John and MacKenzie were fantastic. I would strongly recommend contacting them if you have servicing needs. I would strongly recommend contacting them if you have servicing needs. More

Excellent customer service. They were able to squeeze me in for a service on short notice. Smooth experience in the dealership. They were able to squeeze me in for a service on short notice. Smooth experience in the dealership. More

Responsive service team- expensive as always with BMW, but given level of service it’s worth it but given level of service it’s worth it More

Clean, honest, helpful with information. Timely updates and professional. Irs a bimmer shop after all. Timely updates and professional. Irs a bimmer shop after all. More

Ethan did a great job of keeping me informed. In the status of my vehicle. In the status of my vehicle. More

Mackenzie is wonderful to work with! She is knowledgeable, smart, responsive, kind, and approachable. She takes the time to listen to any issues you may have and does everything she can She is knowledgeable, smart, responsive, kind, and approachable. She takes the time to listen to any issues you may have and does everything she can do to help. More

I was very impressed with the Service Center. They were all Extremely courteous and efficient. They were all Extremely courteous and efficient. More

John, the service manager, was great. So no problem with this service visit. But we have had prior experience where we were told incorrectly that our supplemental insurance, which we purc So no problem with this service visit. But we have had prior experience where we were told incorrectly that our supplemental insurance, which we purchased from herb chambers, did nit cover over $6K in repairs that we subsequently learned were covered. The dealership would nit reimburse us but said they would instead give us a special break when we purchased our next vehicle. We raised that when we went to purchase the next vehicle and no one seemed to remember the promise! We ended up leasing snd niw we’re going to another dealership once this lease ends. More

Nick is an excellent and trustworthy customer service agent. Thorough, timely, great recommendations and communicates ongoing during the process. 5star! agent. Thorough, timely, great recommendations and communicates ongoing during the process. 5star! More