Herb Chambers BMW of Sudbury - Service Center

Excellent communication and prompt service. Felt very well taken care of, and not taken advantage of. well taken care of, and not taken advantage of. More

I recently l purchased a certified preowned BMW X2 from Herb Chambers BMW of Sudbury and unfortunately when I brought car in for a standard service check, the front and rear brakes appeared to be failing a Herb Chambers BMW of Sudbury and unfortunately when I brought car in for a standard service check, the front and rear brakes appeared to be failing and required replacement. It was explained to me that at the time of purchase, the vehicle did pass the CPO safety check and unfortunately the brakes had significant wear between purchase date and the service appointment. Since I had reported the brakes grinding when I test drove the vehicle and even after purchasing it, the service team worked with me on finding the best possible solution for all parties. It just happened to be one of those things that when a car is sitting around for a while the rotors get a little rust on them and sometimes they do squeal or grind until that rust wears off so I can't blame them. Ethan Blout led charge and together with Robert Cohoon and Jamie Chisholm and came up with a solution and after getting me to agree with it, they presented it to the general manager Pranav Gill who gave full approval. Don't get me wrong the situation I was in wasn't by any stretch of the imagination a place I thought I would be in with a recently purchased vehicle, however it passed certified preowned inspection and NH state inspection, which are both tough inspections. It just was one of those things that happens in life BUT the level of service and the extent that these individuals went to ensure my satisfaction as a customer, is second to none and if anybody ever asks me where is a good place to purchase or service a BMW, Sudbury BMW will be the only dealership name I say. Service A+, Customer Service A+, Customer advocate A+, Workmanship A+, Price A+ and respect for customer A+. I have been buying cars for over 30 years and the level of service I received from this dealership was hands-down the best I have ever been accustomed to. Thank you Ethan, Jamie, Robert & Pranav! Charlie Mooskian Satisfied Lifetime Customer You have my permission to use my name and this review More

Everything went extremely well and I was very satisfied with everything that was done. Communication could have been a bit quicker with the technicians recommendations. with everything that was done. Communication could have been a bit quicker with the technicians recommendations. More

Excellant service - Nick was great about keeping me updated via text as to the status of my vehicle. updated via text as to the status of my vehicle. More

Excellent customer service. Mackenzie is the absolute best. She has every question answered. I always ask for Mackenzie every time I get anything done to my X5. I know I am in excellent hands! best. She has every question answered. I always ask for Mackenzie every time I get anything done to my X5. I know I am in excellent hands! More

Oulay inthaphone , our service advisor, was very helpful and knowledgeable. Highly recommend him. The car wash and service was outstanding! and knowledgeable. Highly recommend him. The car wash and service was outstanding! More

Service was fast and the communication was wonderful. The video of our car with the technician describing everything was so appreciated. video of our car with the technician describing everything was so appreciated. More

My experience is exactly how you would want a service appointment to work. They checked me in, paperwork on my service was ready, they reviewed, I signed and my loaner was ready to go. I received a text appointment to work. They checked me in, paperwork on my service was ready, they reviewed, I signed and my loaner was ready to go. I received a text when the service was complete, dropped off the loaner and picked up my freshly washed, vacuumed and serviced car. Process was painless, McKenzie is on top of things and I couldn’t be happier!!! More

Positive service experience, service advisor communicated well and all work was done as requested. Overall a very smooth experience. well and all work was done as requested. Overall a very smooth experience. More

Great service. Kept informed at every step. Cordial, friendly and informed employees In all departments. friendly and informed employees In all departments. More