Herb Chambers BMW of Sudbury - Service Center

Work hard after the sale to maintain a good relationship. Service is excellent and showroom is very confortable Service is excellent and showroom is very confortable More

Excellent service and communication by Mackenzie, plus much appreciated the effort to get some of the work covered by extended warranty. much appreciated the effort to get some of the work covered by extended warranty. More

Service was excellent today. Waiting area clean and able to social distance. Overall very good experience to social distance. Overall very good experience More

Doesn't seem like this dealership can get anything right. Cancelled my delivery appointment without letting me know resulting in a 4 hour wait at the dealership. Botched service with requested services v. th Cancelled my delivery appointment without letting me know resulting in a 4 hour wait at the dealership. Botched service with requested services v. those performed. Took 3 days for seasonal tire change and detail. More

Very nice. Better than all the BMW dealerships that I have ever been. Also Mackenzie is very friendly, and she will talk to me if there has any problems. have ever been. Also Mackenzie is very friendly, and she will talk to me if there has any problems. More

The work Is good but the customer service leaves a lot to be desired. They sent me a video inspection of my car indicating work needed to be done and that the service rep would call. 45 minutes later he cal be desired. They sent me a video inspection of my car indicating work needed to be done and that the service rep would call. 45 minutes later he calls and says the work the video suggested is not necessary. I get a request to pay on line so I could save time and get my car quickly when it was ready. When I arrive I am told to stand in line for the cashier behind customers that did not pay in advance. As I said, work is fine but it is incredibly frustrating to deal with these people. More

Service was prompt, detailed and efficient, very pleased! I’ve always bern pleased with the results at Sudbury BMW. I’ve always bern pleased with the results at Sudbury BMW. More

Have been with this dealer for more than 10 years, service is always professional and pleasant service is always professional and pleasant More

Car was serviced quickly and thoroughly. It was completed on time and the service report was detailed. Important to me- a lost earring was found and left where I’d see it. Thanks! on time and the service report was detailed. Important to me- a lost earring was found and left where I’d see it. Thanks! More

Communication and ease of communication was excellent! I also received a video made by the technician of my car’s undercarriage that included his comments as he checked my tire treads and look for leaks. A also received a video made by the technician of my car’s undercarriage that included his comments as he checked my tire treads and look for leaks. And I only went in for a recall but came home with a washed car inside and out. Excellent service. More