Herb Chambers BMW of Sudbury - Service Center

Service department is great, professional and prompt. I worked with Mackenzie several times; she was helpful and kept my updated about the status of my car. worked with Mackenzie several times; she was helpful and kept my updated about the status of my car. More

Very professional people to deal with Everyone was very Very professional people to deal with Everyone was very very very very very very helpful Very professional people to deal with Everyone was very very very very very very helpful More

Patrick is one of the best advisor I've deal with. He is very efficient and took care of all my service needs. I could see his hard working attitude on his job by the way he walks. He practically runs from very efficient and took care of all my service needs. I could see his hard working attitude on his job by the way he walks. He practically runs from one place to another. Hope to work with him again on my next service. More

Why do you keep going back to the same dealer when all the others are as capable? It’s the people. John is a very attentive and friendly service advisor, and Al runs a great and customer focused service d the others are as capable? It’s the people. John is a very attentive and friendly service advisor, and Al runs a great and customer focused service department. More

Herb chambers bmw of sudbury provided loaner car. That was awesome.thank u so much was awesome.thank u so much More

I would highly recommend this dealership to anyone that is looking for excellent customer service and for their car to be pampered. Mackenzie has serviced my family’s cars for almost two years and we could is looking for excellent customer service and for their car to be pampered. Mackenzie has serviced my family’s cars for almost two years and we could not be more satisfied. She always keeps us in the loop, makes sure to get us the best discounts and generally over delivers on the customer experience. More

The staff always are on the customer’s side. Very focused on customer service and provide good communication on customer service and provide good communication More

Satisfied with my experience. Everything was explained before I could even ask. Everyone was pleasant and courteous. before I could even ask. Everyone was pleasant and courteous. More

The entire process of booking the appointment, dropping off, paying and picking up could not have been easier. Ethan was there to meet me on time and got me right into a loaner. Within a short time I recei off, paying and picking up could not have been easier. Ethan was there to meet me on time and got me right into a loaner. Within a short time I received a text with a video evaluation of my car from Alex Houtzeel. Nice job Alex, very thorough. You explained everything perfectly. I arranged with Ethan to have the work done and shortly afterwards he contacted me to say that it was ready. The on line invoice process was simple and when I returned the loaner the next day, (they really do open the doors at exactly 7:00am) it took less than 5 minutes to return the loaner and have a valet bring my car around. The car looked like it had been detailed inside and out. It was gleaming in the sun. The quality of the workmanship was nothing short of outstanding and the car runs beautifully. I am very pleased with the quality and service I received. More

Excellent service. William Kramer and his team are first-rate. I feel totally confident that when I pick up the vehicle, everything will be great. first-rate. I feel totally confident that when I pick up the vehicle, everything will be great. More