Herb Chambers BMW of Sudbury - Service Center

I brought our 2018 BMW X2 in for a software update, and the mechanics found a bubble in the Front Right tire sidewall, along with two damaged (one bent, one cracked) wheels. The Wheel & Tire package I purc the mechanics found a bubble in the Front Right tire sidewall, along with two damaged (one bent, one cracked) wheels. The Wheel & Tire package I purchased covered the tire and one replacement wheel. The other wheel was straightened out and reused. The car was there much longer than we all anticipated, but the SA, Bill Kramer, was great and kept me up to date on what was happening. I offered to turn in the loaner car as I was going away for six days, and the car was later delivered directly to my home (about a 25 minute drive), all cleaned up and repaired. I really like the effort that Bill and the other reps at Herb Chambers make you keep me informed of what’s going on. As always, very happy with the service and level of professionalism at Sudbury BMW! Thank you! More

Appears to be a disconnect, between when BMW advises spark plugs to be changed, and when the dealer thinks they should be changed. I don’t believe a change is needed at 46K spark plugs to be changed, and when the dealer thinks they should be changed. I don’t believe a change is needed at 46K More

John Majeika is very professional, solves any issues, and makes everything as stress free as possible. Always great experience at BMW of Sudbury! makes everything as stress free as possible. Always great experience at BMW of Sudbury! More

Had a bad service experience that kept me waiting unknowingly for a state inspection sticker that took over an hour. I was not kept informed and just waited and waited. I would have declined the stat unknowingly for a state inspection sticker that took over an hour. I was not kept informed and just waited and waited. I would have declined the state inspection had I known it took this long. More

Oulay took excellent care of me and my X5. Bravo More

Good service, professional staff, and the rep did as much as he could to address the cost. However, like most bmw dealerships they’re expensive as he could to address the cost. However, like most bmw dealerships they’re expensive More

Excellent service, consulting and recommendations to fix a tire problem on my BMW M850, I love the real time video which was recorded, this is so informative, valuable and well-appreciated! In fact, this is a tire problem on my BMW M850, I love the real time video which was recorded, this is so informative, valuable and well-appreciated! In fact, this is the first time I’ve seen it used by any dealership. The customer is waiting in the seating area, worried what is going on with their car, so the video is priceless! This is my 3rd service visit, Mackenzie and the staff are very friendly and you get great support! Thank you for a great experience and service! Ethan. More

I always feel like I'm an important person whenever I take my car in for service. They always take the time to go over and explain what they're doing and never rush me. I know my vehicle is i take my car in for service. They always take the time to go over and explain what they're doing and never rush me. I know my vehicle is in good hands there and wouldn't take it anywhere else! More

Nick Sullivan was the CS agent that helped me and he was the best ever. the best ever. More

Friendly service. Responsive. Was first time visiting this dealer but have serviced at other BMW locations this dealer but have serviced at other BMW locations More