Herb Chambers BMW of Sudbury - Service Center

Great Service Department I worked with Kenny Meltzer to get some service work on my 650i. Incredibly helpful, friendly and got my vehicle back on the road in a day. Outstand I worked with Kenny Meltzer to get some service work on my 650i. Incredibly helpful, friendly and got my vehicle back on the road in a day. Outstanding service More

Passing by dealership I had a borrowed car from a friend thought I would be nice and get his oil changed as he mentioned earlier in that day it was due. I drove into BMW of I had a borrowed car from a friend thought I would be nice and get his oil changed as he mentioned earlier in that day it was due. I drove into BMW of SUDBURY Jim Crosby was my advisor took great care of me and was the first to approach me when entering service drive. I was very comfortable with him did not feel like I was being a bother as I had no appt. a real professional More

Unbelievable Service Desk I bought my X5 in Herb Chambers Boston and have been servicing it at their Sudbury center pretty much since it opened. You will not receive better ser I bought my X5 in Herb Chambers Boston and have been servicing it at their Sudbury center pretty much since it opened. You will not receive better service anywhere. My service manager,Chris Hatch, is a super-star: high integrity, unbelievable fast in processing requests and always anticipating any additional potential issues. The support team around him is equally dedicated, making sure things are done right and quickly. In the future, I'll only buy a BMW and I'll only buy it from Sudbury solely on the basis of the quality of the service that I have received for him and the rest of the team for the past 7+ years. More

always excellent When my car went in for a flat tire earlier this year, BMW Sudbury couldn't locate three other matching tires,so they replaced all four for the price When my car went in for a flat tire earlier this year, BMW Sudbury couldn't locate three other matching tires,so they replaced all four for the price of one. Who does that? Only a company that is serious about their brand and the customer experience. A few months later, they called me to say my car was pinging them for brake service! I never noticed the indicator, and was amazed when they reached out. But my latest adventure was the best encounter yet. Yesterday morning I lost power steering and electric, barely making it home. Called the dealership, spoke to Al the manager, who gave me the number for roadside assistance, which flat bedded it to Subury. Went with the tow truck driver - dealership had paperwork and loaner car ready to go. Within two hours, I was home. On the way home, All I could think was "There's no place like BMW. There's no place like BMWM" I will only ever purchase BMW's and will always keep my cars under warranty. BMW Sudbury rocks. More

Outstanding service dept Every time I have a service visit this dealer really gives their best effort. They listen to the problem and follow up. They know their product and th Every time I have a service visit this dealer really gives their best effort. They listen to the problem and follow up. They know their product and the service manager is excellent More

Great customer service Just before the holidays I was in desperate need of some snow tires. So I went to your dealership and was directed to your parts department and spoke Just before the holidays I was in desperate need of some snow tires. So I went to your dealership and was directed to your parts department and spoke with Jerome. He showed me what would fit my X5 and made a call to ensure they were available and ordered them. It was nice to see someone take the extra step for a customer. More

BMW Encore visit I was called and told I needed to schedule an Encore appt. to go over my new vehicle with Tony and have car cleaned and fluids topped off. I was told I was called and told I needed to schedule an Encore appt. to go over my new vehicle with Tony and have car cleaned and fluids topped off. I was told its a 45 min. appt. I showed up at 12:30 and after 40 min. I noticed my car had not been touched. I asked a few people and they were checking on it. Then I was told they could not clean my car its too cold out. but I noticed they were cleaning other peoples vehicles. After mentioning it twice they cleaned mine. I never saw anyone named Tony, never went over my car and did not leave there until 2:00. Not happy with BMW Sudbury. It was their day to prove to me why I would go there instead of Shrewsbury BMW and they ignored me and made my daughter and I wait 90 min for a 45 min service. No customer service was given. While waiting we spoke with 2 other people waiting on Encore appts. One was already there 2 hours when we left. Horrible service. Total disregard for customers time. If I had not walked over to check on my vehicle after 40 min, I'm sure I would have been there until 3:00pm. More

Excellent Service experience with Will. My BMW 328xi 2011 had an issue with steering being very slow to return to its original position. Will has been assisting me as a service manager for My BMW 328xi 2011 had an issue with steering being very slow to return to its original position. Will has been assisting me as a service manager for last few visits and he has been excellent in getting the issues I have had fixed. He was very patient in listening to my concerns and taking notes on them and advising me in the right direction. He was able to convey my concerns very well to shop foreman and getting the issue resolved. He provided me with details of the what the issue was and which part was getting fixed, being a car enthusiast and an engineer, I rely on technical details to be satisfied with work being done. Also, on my last visit I mentioned about high pitch noise from the mirror on driver side (this is a known issue with last generation e90s) and he was able to work with the shop to dampen the noise. The service experience was excellent. I would highly recommend Will. More

Service and Sales in BMW of Sudbury is awesome!! I bought BMW Convertible and had some service need after almost a year. I called up Fahad Arshad who is sales manager in BMW of Sudbury. He not only g I bought BMW Convertible and had some service need after almost a year. I called up Fahad Arshad who is sales manager in BMW of Sudbury. He not only gave me options on what work needs to be done but also made his colleague from service team call me . Service team personal was superb. He took extra step to talk to people and help me out with my problem. And yes this is called customer service. It is not that i did not try other dealer. In fact Tulley BMW was closest to my house but the service folks there were not someone with whom i would like to work with in future and neither will recommend. They were trying their best to make money and there was no customer service at all. Really weird center. I will never recommend anyone to visit that place. Just close your eyes and visit BMW of Sudbury and talk to Fahad. I assure new/old customer that the assistance they will get @ BMW of sudbury will be the best. These guys are simply superb. I made a good choice by going with Herb Chambers and would always want to go with them for all my car needs!! More