Herb Chambers BMW of Sudbury - Service Center

I continue to take my 2006 X5 to BMW of Sudbury for one simple reason -- the exceptional customer service I receive. Everything from drop off to pick up is easy, efficient, and friendly. My service advis simple reason -- the exceptional customer service I receive. Everything from drop off to pick up is easy, efficient, and friendly. My service advisor, Will Pauls, is personable, professional and goes above and beyond. He takes the time to explain all the repairs and answers all my questions thoroughly. We are pretty particular about our vehicles and the work done by the techs continually meets a high standard. They treat the car as if it was their own and I’m always pleased with the quality of the work done. I highly recommend the service department at BMW of Sudbury. More

Went for a recall and everyone was very helpfull and friendly. I had to wait a few hour to get the job done and while waiting had some coffee and cake with Rita Poyatos who helped to pass time and serve friendly. I had to wait a few hour to get the job done and while waiting had some coffee and cake with Rita Poyatos who helped to pass time and served me great coffee while waiting. More

i dont usually write reviews but in this case i feel its much needed. all my experiences at sudbury bmw have been exceptional. my advisor is always giving me 100%. he is constantly giving me updates on my c much needed. all my experiences at sudbury bmw have been exceptional. my advisor is always giving me 100%. he is constantly giving me updates on my car when its being serviced. his customer service outstanding,he is also so easy to deal with and always happy and pleasant to me. two thumbs up! More

I've been going to BMW of Sudbury since moving to Boston two years ago. Having dealt with dealers in other parts of the country, I was pleasantly surprised with the level of service and professional Boston two years ago. Having dealt with dealers in other parts of the country, I was pleasantly surprised with the level of service and professionalism in Sudbury. Will Pauls in particular has gone above and beyond on several occasions to ensure that my service issues were resolved thoroughly, even if that means engaging folks at HQ to help troubleshoot an issue. He has also been very pragmatic in advising on when I need to repair certain items and where I can make tradeoffs. Other dealers push service on every touch point, but Will has been great in making sure a trusting relationship is established first such that I know when he makes a suggestion, it's something I need to do. Great guy. Great dealer. More

Will Pauls is friendly, responsive and goes above an beyond to get the best outcome. My BMW X5 diesel is a great vehicle but had a serious emissions systems and electrical problem. Will always keeps m beyond to get the best outcome. My BMW X5 diesel is a great vehicle but had a serious emissions systems and electrical problem. Will always keeps me informed. I recommend Will and BMW Sudbury without reservation. More

I've been getting my BMW 335 serviced at BMW of Sudbury for two years, ever since I purchased it. Hands down, the BEST dealership I've ever worked with. In that time, Will Pauls has been my service Sudbury for two years, ever since I purchased it. Hands down, the BEST dealership I've ever worked with. In that time, Will Pauls has been my service associate. He knows me by name, knows my car inside and out. He knows that I like early morning appointments and that I'm always checking out the new M3s for my next purchase. Somehow he always manages to get me a 3 series loaner. It's service like this that will keep me a BMW of Sudbury customer for a very long time. More

I am currently on my second BMW X5 – a 2006 4.4, which was purchased from Foreign Motors West (prior to it becoming part of Herb Chambers). Now that the car is no longer under warranty, I have a choice o was purchased from Foreign Motors West (prior to it becoming part of Herb Chambers). Now that the car is no longer under warranty, I have a choice of where to have it serviced. I choose to continue to bring it to BMW of Sudbury for one simple reason. The customer service I receive from Will Pauls and the rest of the service team is exceptional. The dealership itself is immaculate and has great amenities, but frankly, it’s the service staff that keeps me coming back. Honesty, integrity, knowledge and attention to detail are all adjectives I use to describe Will and the technicians at BMW of Sudbury. I know that when I bring in my car, I can count on Will to take the same care as he would with his own. He calls when he says he will, explains everything in detail and answers all my questions without hesitation. I would highly recommend the service at BMW of Sudbury and Will Pauls is one of the big reasons why. More

I took my car for servicing last year. Initially there were some issues but later on resolved by their manager.Now I am all satisfied and looking forward again for this dealership.They showed professional were some issues but later on resolved by their manager.Now I am all satisfied and looking forward again for this dealership.They showed professionalism in resolving the issues. I still feel they are better than the customer care of BMW itself. More