Herb Chambers Cadillac of Lynnfield

I brought my car in for an oil change on September 10. After that, the car started feeling weak. On September 23, I opened the hood to listen to the engine and realized the oil cap had been left off. I al After that, the car started feeling weak. On September 23, I opened the hood to listen to the engine and realized the oil cap had been left off. I also found oil residue on the inside of the hood. The photos I attached were taken right after I noticed it. You can clearly see the oil filler opening is uncovered, and there are marks under the hood. I did not remove the cap before taking these pictures When I went back to the dealership, the oil level was extremely low. This was only 13 days after the oil change. Instead of simply taking responsibility and properly investigating what happened, the service manager Jose kept talking over me and tried to blame the car by saying it may be burning oil. Even if the car was burning oil, that still does not explain why the oil cap was left off after the service What made the situation worse was the way I was treated. I could barely finish a sentence, and after they redid the oil change, I was told by service manager Jose, did not want my business anymore. That is not how a customer should be treated, especially after raising a serious concern about work done by the service department. I also asked them to document everything. Their paperwork says: “Client stated oil cap left off during last service done here, could not verify to be true but gave client a free service.” That was very frustrating because I showed them the photos. If they really want to verify what happened, they can simply check their service cameras from September 10 I am not asking anyone to blindly believe me. Just look at the attached photos and decide for yourself. My biggest concern now is whether driving the car with the oil cap off and the oil level so low caused any damage to the engine. Instead of getting a clear explanation and professional treatment, I felt like I was being treated as if I was making the whole thing up. For a Cadillac dealership, I expected much better service, accountability, and professionalism. If a zero star rating were an option that is exactly what I would give... More

Working with Ted has been a pleasure. He communicated, is patient, spends as much time as he needs to with you, and always responds timely. He communicated, is patient, spends as much time as he needs to with you, and always responds timely. More

I left my vehicle for a service, for the day, never completed the service. When I received my vehicle back, I was missing a Lulu Lemon order, and a pair of Mau Jim sunglasses were missing from my cons completed the service. When I received my vehicle back, I was missing a Lulu Lemon order, and a pair of Mau Jim sunglasses were missing from my console. They were rude and hung up on me when I called about the incident and the invoice for over $300 for an oil change. Stay out of this place, terrible service from sales through service. More

Terrible service. Car is less than 4 years old and while under warranty on some items, car would come out of service with more issues. Service never has loaner cars Car is less than 4 years old and while under warranty on some items, car would come out of service with more issues. Service never has loaner cars available while they keep a car hostage for over a week and all they can say is “I hope you enjoy any nice weather we have.” When picking up the car, they dont even remember who you are and act as if you are a brand new customer. It is because of this dealership we traded our brand new Escalade. We couldn’t take how rude and ignore the staff are. More

I had a great experience I drove approximately 50 mi away from my house to get there because they had a used car I was looking at My salesman was great my finance manager was very helpful as well I said no t from my house to get there because they had a used car I was looking at My salesman was great my finance manager was very helpful as well I said no to a lot of the extras and he did not push or insult like a lot of the other places do it was a no haggle price on the car and they actually gave me $1,000 more for my trade than everybody else it was a high mileage vehicle I thought it was worth more but Kelley Blue book came in it 2,000 bucks Max. I would definitely go back there for another car purchase but not for one of those $150,000 Cadillacs. maybe someday More

Very good communication, very easy to work with. Which makes things better when buying a car. Which makes things better when buying a car. More