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Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick - Service Center

Warwick, RI

4.5
240 Reviews

240 Reviews of Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick - Service Center

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February 02, 2024

I arrived early and staff was kind enough to let me in (I was a "waiter"). They kept me informed throughout the process and spent the time to review other maintenance items they found. Very pleased with th More

by dougf14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aron M.
Feb 02, 2024 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

We're glad to know that our service team at Herb Chambers Alfa Romeo of Warwick was able to accommodate you and keep you informed throughout your visit. We look forward to serving you again! Safe travels!

January 26, 2024

I had a great experience at the dealership. Picked up the car and it was as clean as when I purchased it. More

by patnais21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

Hi! We're glad to know that you had a great experience at Herb Chambers Alfa Romeo of Warwick and that your car was in top shape! Thanks for sharing this positive feedback.

January 11, 2024

Pat my service tech was great. Took care of my car like it was his own More

by bonkngcle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Napolitano
Jan 12, 2024 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

We're thrilled to hear that Pat provided excellent service and cared for your car as if it were his own at Herb Chambers Alfa Romeo of Warwick!

January 10, 2024

For the price of the vehicle, poor showroom and service area. When I first called about my battery I was told needed to wait nearly a month to bring it in as it was running. 2 days later it was completely More

by jcouri036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who was there when I picked it up. He was very nice, Cory Blue
Jan 16, 2024 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

We truly apologize for your recent experience with your vehicle and our service department. We strive for excellence in all areas, so it's disappointing to learn that we let you down. We understand how frustrating this situation must have been and will learn from what occurred here. Please reach out at a time convenient for you so we can discuss further steps that may be needed to ensure a full resolution to any outstanding issues. Thank you, Neil Ferreira - General Manager - nferreira@herbchambers.com

December 16, 2023

My experience with both sales process and service experience has been very good. Staff is friendly and welcoming. More

by DaveZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maz Abdel Hafiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Blue
Dec 18, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

Hi DaveZ, We're glad to know that your experience with our sales and service teams at Herb Chambers Alfa Romeo of Warwick was a positive one. Thanks for sharing!

November 22, 2023

Very pleased with the customer service experience. Cory was fantastic. It was a great experience overall More

by atdeangelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Blue
Nov 24, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

We're so glad to know that you had a great experience with Cory at Herb Chambers Alfa Romeo of Warwick! Thanks for sharing your feedback, we appreciate it.

November 16, 2023

First trip to the service department and it’s right on par with the rest of this dealership….. Terrible! 11:30 am appointment for basic service and I’m told they are way backed up. You’ve been open for a More

by Jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregg Vizvary
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

Thank you for taking the time to leave us a review. Knowing we left you with such a poor impression of our team is disappointing. We are taking steps to hopefully restore your confidence in the level of service we provide. We look forward to future opportunities to work with you. Please feel free to reach out any time if you would like to connect with me directly. Sincerely, Neil Ferreira - General Manager - nferreira@herbchambers.com

Nov 22, 2023 -

Jeremy responded

Neil, I did reach out to you directly over the sales process of leasing a 2023 Cadillac XT6. It warranted your involvement because of some poor communication skills by Harold and Bethany remember???? You backed Harold’s response by saying that he’s worked for you for 10 years and he would never say that and you could not back Bethany’s response, but replied that your dealership is well aware of their policy and procedures. Do you not recall any of this, we had a phone call where I requested to do a conference call with the above mentioned employees and you would not fulfill my request! Not sure how you’re gonna restore my confidence when it comes to going to your dealership, and the disastrous experience that I successfully navigated through by myself. I cannot reiterate the following enough, from sales to service to financing to management, super disappointed from a customer’s experience on all levels. I love the Cadillac XT6, that’s the only positive that’s come out of this experience. I guess if I could choose one out of the two to not let me down, it would be the car over the dealership and that’s what I’ve had so far. Fingers crossed.!!! I Definitely am an advocate and have been voicing my disgust with the lack of professionalism, when it becomes to Herb Chambers, Cadillac in Warwick, aka your dealership.

November 16, 2023

Herb Chambers Maserati is my GoTo place for servicing my Maserati GranTurismo. Everyone there is a team for me! More

by AWild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed, Cory Blue
Nov 17, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

We're so glad to be your go-to service team for your Maserati GranTurismo at Herb Chambers Alfa Romeo of Warwick! Thanks for the positive feedback and we look forward to seeing you next time.

November 10, 2023

Convenient and courteous team. Service was thorough and they returned my car in good time and spotless inside and out. More

by cmpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Blue
Nov 10, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

We're glad to know you had a positive experience with our team at Herb Chambers Alfa Romeo of Warwick. We always aim for thorough service and timely returns, so it's great to see we hit the mark! Thanks for sharing your feedback.

October 26, 2023

They did a good job of keeping me informed! And did the job in a timely manner. More

by loubigfoot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Blue
Oct 27, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

Thanks for sharing your experience! We hope that our Herb Chambers Alfa Romeo of Warwick team can be of service to you again in the future!

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