Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick - Service Center

Rushed Service no Attention to customer Service I took my Cadillac in Herb Chambers many times to get service for my car. The first time they said it was nothing but a Battery that needed to be char I took my Cadillac in Herb Chambers many times to get service for my car. The first time they said it was nothing but a Battery that needed to be charged. I pay for my service and continue to have the same problem. I have them check it again with my regular oil changes again they tell me it is nothing. At this time I am 100% covered by the warranty on my car which I purchased for them brand new. I return it for a 3rd time and hey call me to tell me it is the battery which was replaced less then a year ago. I said fine but can you ensure that it is working 100% before you give return it to me. They finally after 6 hours call me back and tell me that is something completely different and now it is going to cost me over $1000.00 that they could have easily caught if they did the job correctly the first time. Rushed Service and always trying to make a $$ instead of focusing on the customer. My family owns two Cadillac's and we have stated never again will we buy or service from Herb Chambers Cadillac of Warwick or and other Herb Chambers. More

lack of customer advocate purchased new SRX . Jackie sasso, business manager very helpful and displays positive energy, set up appointment on 9/9/15 at 1100 for simonize glass purchased new SRX . Jackie sasso, business manager very helpful and displays positive energy, set up appointment on 9/9/15 at 1100 for simonize glass coat and venture shield, she states in at 1100 out by 3:00p.m. I arrived at 1050 and at approx. 1125 arrived at enterprise for my rental. after further confusion there I was taken back to herb chambers by enterprise staff- now it is after1200. kevin in service greeted me and immediately found kevin barry to speak with me-Jackie offered me the loaner, I never asked, enterprise stated I need to pay for the gas I used-I stated I'm not paying for gas. kevin barry understood and after someone called enterprise back at approx. 1230, enterprise arrived with the loaner an hour later . It is now 1330!. I asked what time my SRX would be ready and was told 4:00p.m.. I arrived back at herb chambers at 3:30, spoke with kevin barry and in steps Michael Pacheco, my sales consultant, who states my car is ready, he drives it to the front door and I immediately see spots all over the windows and notice some sort of swirly film on the hood, Michael points out the venture shield and then sdmits the car needs to return to service. I am now left to wonder if the simonize glass coat was done on the vehicle before the venture shield. finally, at 4:23p.m ,I"m on my way home. my first experience with the service dept. was my worst customer service experience , ever! Keep in mind this is for services I'm PAYING for!. to sum it upI felt because Jackie was off for the day, I didn't feel anyone was looking out for me. total frustration! More

Sorry I have to write this This is my third car bought by Herb Chambers. This is my last Cadillac that I will get in the RI dealer. We are in the market for another Cadillac bec This is my third car bought by Herb Chambers. This is my last Cadillac that I will get in the RI dealer. We are in the market for another Cadillac because very poor service in a new car I will go straight to the Mercedes dealer in Natick. No comparison with the service and management team. I can believe is the same company. One is run like a gas station and the other one is the best in every department. It has been 6 months since I was at the Cadillac dealer because my trunk lock is broken, After many phone calls today I was inform that the piece has been there for 6 months. The car is blowing oil, Nobody called back, I bought a car with 1800 miles. I told to Leo the sales manager and I felt bully. If I can get out the car I will. No post sale service a lot. More

I purchased a 2010 SRX with 32000 miles. I also purchased the extended warrentee which made it a certified car. I was told that it would be checked out and the brakes woul;d be replaced with new ones. I have the extended warrentee which made it a certified car. I was told that it would be checked out and the brakes woul;d be replaced with new ones. I have had the car a little over 8 months now and have put 9000 miles on it .I have just brought it in for service to have a few things repaired, the brake noise being one of them. I was told it needed front and rear brakes at a cost of $600.00 .I was told the brakes were checked when I bought it and there was aprox 70 to 80 % of the pads left at that time and they wore out in 9000 miles. I was also told that they don't know how I drive.So I am out of luck . What kind of customer service is that I thought I was buying a good car from a good dealer .Well shame on me never again. More