Herb Chambers Collision Center of Danvers - Service Center

As always, Scott in the service department was professional, friendly, and courteous. He also made sure that I had a ride back and forth to my office. He explained the problem and the proposed re professional, friendly, and courteous. He also made sure that I had a ride back and forth to my office. He explained the problem and the proposed repair completely and gave me an accurate estimate of the cost. The work was done promptly and I was completely satisfied with the quality of the repair. More

I had taken my Buick in for brakes and an oil change. As always, I called Scott a few days ahead to see if it is ok to take the car in. He always says yes or lets me know if he will need to order parts bef always, I called Scott a few days ahead to see if it is ok to take the car in. He always says yes or lets me know if he will need to order parts before something has to be done so I am not wasting my time. He recognizes me, my name and my car all the time. This morning when I got to the service door it was a few minutes early. I just shut my car off to remove the car keys from my other ones while I waited for service to open. As I was doing this he must have seen me, opened the doors and told me to pull on it. He remembered what I was having done. When he told me I also needed shocks and to have them done soon as they were leaking badly. Asking him if it would take long to add that he said total about 2 1/2 hours for everything.. it was just about 2 hours when I saw that my car was ready and he was bringing it around for me. Earlier than anticipated.. nice! Anytime I have a question, he always answers then says "we will take care of you". He will always try to get things done in the most inexpensive way and not try to "rake" me on parts or unnecessary service. The mechanics are great; they infrom you of things that need to be repaired immediately or in the near future. It is nice to be warned ahead of time. I know if I run into unexpected problems, I will be given a ride home (and back) or be set up for a loaner. Getting the car back washed and vacuumed is an extra perk too. That's nice. Herb Chambers is the only place I go to since moving back to Peabody six years ago (and also when I lived here prior). I can always count on great service, and no smooth talking to get more money out of me- just the facts, and any options I may have, to get the job done and done right. It is the little things as I have mentioned that make us as customers feel like we are the only ones being taken care of no matter how busy it may be. Friendliness and going the extra step keeps me coming back. More

Michael and Ryan as well as all the staff at HerbChambers Chevrolet dealer took care of my car. They really ensure that I am taken care of and the service to my car is done right the first time. I live in Wo Chevrolet dealer took care of my car. They really ensure that I am taken care of and the service to my car is done right the first time. I live in Woburn and drive past at least 3 Chevrolet dealerships. It's well worth the drive, time, traffic and energy to go all the way out there to make sure my 2006 Chevrolet Avalanche gets the service it needs. They always greet me with a smile and are very pleasant! The dealer provides services and completes it in time as promised. I absolutely recommend this dealership to anyone who wants their Chevrolet serviced. More

I went into the dealership for recall service repair. Scott Lyon was an excellent service advisor. He is exactly what I look for in GOOD customer service. Upon walking into the service bay, Scott immedi Scott Lyon was an excellent service advisor. He is exactly what I look for in GOOD customer service. Upon walking into the service bay, Scott immediately helped me with fast, friendly directions to completing my recall repair. More

Scott Lyon has always been there for me with regards to excellent service of my 2005 Malibu, purchased at your dealership. Scott has always approached the problems arising with my vechicle with fair pricin excellent service of my 2005 Malibu, purchased at your dealership. Scott has always approached the problems arising with my vechicle with fair pricing,concern,and thoroughness. Scott is extremely helpful and courtious. He is a gentleman and an asset to your place of business. I'm so happy I have Scott to turn to when problems do arise. Thank you, Scott!!! More

Mike was great to work with. He and his team figured out the problem with my SUV quickly and Mike was able to break it down so my wife and I could understand what needed to be done. I really appreciate his the problem with my SUV quickly and Mike was able to break it down so my wife and I could understand what needed to be done. I really appreciate his thoroughness and ability to react quickly so that we could fix the problem. More

We own a 1998 GMC suburban that has 386,000 miles. (My husband has a 4 hour commute and we have raised 3 children, college athletes now, who have travelled in this car for 12 years to attend regional and husband has a 4 hour commute and we have raised 3 children, college athletes now, who have travelled in this car for 12 years to attend regional and national games and tournaments). The ONLY reason this car is still in active and safe use is because of the competence and exceptional service from Scott Lyon and his team at Herb Chambers, Danvers, MA. Scott is an outstanding person to represent the Chevrolet Buick Pontiac line of Herb Chambers. We have worked closely with him over the past 12 years, as we have fixed or replaced major parts of the car, except the engine. They do an OUTSTANDING job for us. Please contact us if you need further information. More

Mike Aganos is very efficient each time I come in for my cars. He is always very helpful and fixes the issue very efficiently. My first encoounter with your company was with him. I came in with my 2000 Par cars. He is always very helpful and fixes the issue very efficiently. My first encoounter with your company was with him. I came in with my 2000 Park Ave for service and after repairing it I told him I might be looking to get a newer car down the road and he was able to introduce me to the sales department which I later found two new cars and traded in my Park and Grand Prix GT and, hence, left with a new Impala and Tahoe LTZ. Since having him service our cars very efficiently I have become the biggest cheerleader for Herb Chambers. Without meeting him on my original first visit I would not have bought two new cars and have converted from other dealers. This certainly has been a wonderful experience for us in the car industry. Thank you..... More

I have had my car serviced at the Chevy dealership in Danvers for years and I have always had excellent service due in part to the Service Manager Scott Lyon. He is extremely courteous and always goes o Danvers for years and I have always had excellent service due in part to the Service Manager Scott Lyon. He is extremely courteous and always goes out of his way to ensure the experience is top notch. The quality of work at Herb Chambers Chevrolet is always fantastic, and in the rare event a problem reoccurs, it is dealt with promptly. I have tried having service done at other garages for a lower price, but problems, poor quality and lack of trust always sends me back to Herb Chambers Chevrolet. For the quality of work done, and the level of service, the price is fantastic. More

Last month my transmission went in my car. I got estimates from two local transmission places figuring they would be the most knowledgeable and affordable, boy was I wrong. I was terrified at the pr estimates from two local transmission places figuring they would be the most knowledgeable and affordable, boy was I wrong. I was terrified at the prospect of bringing my vehicle to a dealership, where I assumed it would cost at least twice as much, again I was completley wrong. I brought my vehicle to Herb Chambers and was really put to ease. Instead of just assuming that my "Transmission was Junk" and charging me thousands of dollars to install a new one like the other guys were so fast to do, Mr Pollock in their service department actually seemed to care about figuring out what the actual problem was and trying to help me out, not just bilk me for my money and get me out the door. After some investigating on his part, he told me that it was actually just a minor problem that could be fixed for about a tenth of what the so called transmission experts at Aamco and the other place (who's name I can't remember) wanted to charge me. I was blown away by Walter's knowledge and actual sense of caring, something which is hard to find these days. Even though I live about an hour and a half away from Danvers, there is no doubt that I will be back to Herb Chambers, and Mr. Pollock any time I need anything done to any of my family's vehicles. I couldn't be more pleased!! More