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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center
Danvers, MA
214 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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214 Reviews of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center
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July 03, 2022
Service department is terrible, excluding the woman at the counter. She's awesome. From moment one, have fun trying to schedule service online. Good lord, it's the 21st century and they clearly don't hav the counter. She's awesome. From moment one, have fun trying to schedule service online. Good lord, it's the 21st century and they clearly don't have their act together. When doing so, I included a full synthetic oil change, tire rotation, inspection, and wiper blades to give them more service. All I really needed was the 10k mile check up and inspection. I reemphasized synthetic oil when I arrived. They also asked what I was there for. And I was kind of taken aback...I was there for what I submitted online. So I repeated everything, again, emphasizing full synthetic. Instead, I got conventional oil, no wiper blades, tire rotation and inspection. It's obvious the service department could give flying frig about delivering better service. I don't care if they kiss my feet, now. I'll never go back. I'll service somewhere else. More
by Martini Madness
Employees Worked With
July 01, 2022
Thank you! As usual great service and another great experience. Been coming here since I purchased my Jeep Cherokee Lattitude new in 2014. As usual great service and another great experience. Been coming here since I purchased my Jeep Cherokee Lattitude new in 2014. More
by andrea.dodge
Employees Worked With
Connor Irving
June 16, 2022
The service here is terrible had my car there for 2months almost, didn’t give me a loaner and everyweek its the same thing will get it done next week or next couple days and basically been 2months without a almost, didn’t give me a loaner and everyweek its the same thing will get it done next week or next couple days and basically been 2months without a car for a job that took em half day to take it apart but they cant fix it up in a day More
by Datixhe
Employees Worked With
David, Cody
March 14, 2022
Very friendly, efficient staff as always. Had just an oil change but also took the opportunity to look into new lease. Darlene was very helpful. Had just an oil change but also took the opportunity to look into new lease. Darlene was very helpful. More
by judyeyges
Employees Worked With
March 12, 2022
My year old Wrangler lease wouldn’t start. Had it towed to Herb Chambers Jeep. Took a week to get it back b/c it needed a new battery(under warranty). I also had a front bumper damaged from a Had it towed to Herb Chambers Jeep. Took a week to get it back b/c it needed a new battery(under warranty). I also had a front bumper damaged from a deer I hit. I had already filed a claim with my insurance company and they assessed the damage and given me the paper work to get it fixed. I simply asked Herb Chambers if they could do the work while my Wrangler was in the shop. They said they could but parts were on back order. So I picked up my Jeep and Chambers tried to charge $89 for diagnosing my damaged front bumper. Had quite an intense conversation with the service rep after he told me I wouldn’t get my keys if I didn’t pay. Finally, it was resolved that it wasn’t a diagnosis and I went on my way. I won’t be having any work done unless it’s under warranty. More
by RLTW34
Employees Worked With
Service rep on duty
February 02, 2022
Excellent service staff members very pleasant. Kept you well informed on what was going on. Definitely take my vehicle back there again for any work. well informed on what was going on. Definitely take my vehicle back there again for any work. More
by Daisydahlke
Employees Worked With
Connor. Service department
March 23, 2021
Absolutely abysmal service department. Leased a Jeep (first mistake, I know). Went in because of the check engine light that all Jeeps mysteriously seem to get by the 3 month mark. Explained that I alre (first mistake, I know). Went in because of the check engine light that all Jeeps mysteriously seem to get by the 3 month mark. Explained that I already scanned it myself. Service advisor proceeds to scan it with the Mickey Mouse bluetooth dongle and says "I can't find a code, but I cleared the light for you". Come back two months later when the light is back on and they tell me that they can't find the code again, but a mechanic will look. He looks, says "I can't do nuthin' til' you get an oil change here, looks like you did it yerself". I get rammed for $100 for a 5 quart oil change and then told to come back when the light comes on. Now, 6 months down the line from when I originally came in they finally take it in and acknowledge the engine light. Says it's an issue with the valve timing module and they need to order the part. Okay, fine. They finally get it done and call me at the end of the day to pick it up. Confirmed with the service advisor that they would be open until 6. I got there at 5:15 and it was a ghost town. Someone let me know that they actually closed an hour early for their Christmas party and that I would have to come back the next day for the car. Head doesn't know what the body is doing, to say the least. The real kicker - 6 months later the oil pan started leaking again. Gasket was a mess from the warranty work. Kelly Jeep fixed it in a matter of two days, no questions asked and not a penny spent. More
by Jerp
Employees Worked With
