Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury
Millbury, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Good experience Was pleased with the outcome of the day. They were prompt with completing the deal to get me back on the road and make my boat home. Follow up with u Was pleased with the outcome of the day. They were prompt with completing the deal to get me back on the road and make my boat home. Follow up with utubes was prompt to remove softie. Keith and Natalie were great to work with More
Perfect purchase! I went in to the dealer with my mind already made up as to the particular vehicle I was going to buy. I had emailed with Ersa Sara via the Web site bu I went in to the dealer with my mind already made up as to the particular vehicle I was going to buy. I had emailed with Ersa Sara via the Web site but used Michael Jenks as my salesperson. He was professional and knowledgeable, and, in conjunction with Lou and Nathalie, made the purchase easy for me. Everyone I came in contact with at the dealership was friendly and helpful! More
Misinformation and False Offers My overall grade for Herb Chambers is a "C" and for this location a "C-". Let me describe the experience: I reached out to one of the Massachusetts My overall grade for Herb Chambers is a "C" and for this location a "C-". Let me describe the experience: I reached out to one of the Massachusetts Herb Chambers dealerships with a request to lease two vehicles. I began my negotiations with the staff, in order to understand and outline the metrics that would be used to define the sale/lease. For instance, money factor that relates to interest rates, MSRP (i.e., manufacturer's price), the minimal residualized MSRP (i.e., the bank dependent depreciation prediction), dealer's fees, and most importantly, the "Invoice/Selling Price". Unlike other customers, I was actively engaged in every number related to the negotiation, in order to conserve traveling time and to avoid making an impulsive buy/lease. After several days of learning the formulations, conducting many calculations, and receiving confirmation related to the accuracy of those numbers, the dealership staff finally proposed an offer that would be "honored" for two days. Should you believe that the dealership would "honor" their offers? As a conservative and non-impulsive consumer, I waited until I received formal documents that confirmed the offer, which along with the promise to "honor" that offer, assured me that it was a "done deal." This was reason enough to take time off of work and to travel to the dealership. The result of my travels and time were anything but a 'sealed deal'. After days of emails and calls, and hours of back-forth travels, the dealership did not "honor" the offer. Their response...A "mathematical error". Math is a core element of my profession and so, it was unclear as to whether there was truly a "mathematical error". Surely, they could have further discounted the "selling price" or evaluated another bank for rates that may have deviated from the estimated. Or, perhaps they could simply have honored the straight-forward math, which was embodied in the proposed offer. Dealerships have a way of trying to confuse consumers by mixing up a lot of terms and mathematical formulas. Many of the large dealerships (e.g., Herb Chambers) have financial software/computer programs that are able to shift the numbers around, and this process is often used to favor the dealer. In the words of the manager at this site, "if it had been a $500 discount maybe we could honor it, but any more than that... we can't"... In general, the experience should not be acceptable for an organization that markets itself as a "customer first' organization. Herb chambers as a brand has really shifted away from a 'unique' customer experience to a bit of the same. The second vehicle that I was actively negotiating was actually given to Mr. Herb Chambers' personal pilot, while I (the customer) was expending mental energy, physical energy as it relates to my travels, and time in the negotiation process of the vehicle, which had already depreciated 11% (i.e., lost value) from the moment it was driven off the lot by the corporate employee. In fairness to that particular dealership, I contacted the manager and corporate office to share my concerns and experience, but those discussions did not seem constructive. Instead, I received similar 'sales talk' where numbers are worked out in favor of the dealer. I received a classic conflict resolution response, "most dealerships wouldn't even bother to call or apologize, but I wanted to call you because we are different." I also received a unique response, "you shouldn't have been told that Mr. Chambers' pilot had the vehicle." I appreciate the transparency as to the latter response, but it doesn't change the overall experience and bad business. The manager's attempt to mitigate the fall out led them to make additional 'promises' towards another deal. The result was that after two days of additional emails and phone chats, the new excuse was that they couldn't project a deal out into 8 weeks because the bank rates change too quickly to commit to a price point. The solution would have been to honor the offer. HERB CHAMBERS DOES NOT HONOR ITS OFFERS. It is no different from other traditional dealers. The parent organization called me in an attempt to resolve the issue, but it was more like trying to turn off the emotional fire than to actually address the issue. I don't have an issue with whether a corporate official was using a vehicle, as much as I care about the time spent, work-day lost, and lack of consideration throughout the customer experience. In my opinion, car dealers should treat people and their time, and their investment risks, with as much care and respect as they treat their business. More
Horrible ! Applied for financing for a car and they never let me know the outcome then sold the car before letting me know anything. Horrible ! Applied for financing for a car and they never let me know the outcome then sold the car before letting me know anything. Horrible More
Great Service I am always taken care of promptly when I arrive. Everything is explained to me as to what has been done when my car is ready for pickup. Very court I am always taken care of promptly when I arrive. Everything is explained to me as to what has been done when my car is ready for pickup. Very courteous service department. More
Great Joe was on top of purchase from the very beginning along with Meloni. Dave in finance was also great to deal with. And Lew no mistake their either. Joe was on top of purchase from the very beginning along with Meloni. Dave in finance was also great to deal with. And Lew no mistake their either. More
No pressure sales approach and great customer service I have purchased 4 vehicals from Herb Chambers and each experience has been great. This one in particular was truly exceptional and I thank Nelly Lam I have purchased 4 vehicals from Herb Chambers and each experience has been great. This one in particular was truly exceptional and I thank Nelly Lamaj for being so thorough. He explained the vehicals from to p to bottom and at no point did I feel pressure to buy. He listened to my wants and needs and came up with the best plan to get what I wanted. David Lachina was also very helpful in the Finance department and at the end of the day I walked away with an amazing Jeep, at an amazing price, with a great extended warranty. I am completely satisfied. More
Excellent, my fourth vehicle from this dealership. Salesman was very professional and very knowledgeable about all the operations of this vehicle. Pleasure dealing with him. Sales manager "Mike" was Salesman was very professional and very knowledgeable about all the operations of this vehicle. Pleasure dealing with him. Sales manager "Mike" was very efficient and effective with some minor problem that I had with the prep of the new vehicle. I can't say enough about the young salesman and his demeanor and non-forcefulness. This young salesman should be considered for a management program, He represent's your organization with honesty and efficiency. More
Second Experience This was my second time coming to Herb Chambers of Millbury and my second lease. I will definitely be back. I really enjoyed working with Nelly. This was my second time coming to Herb Chambers of Millbury and my second lease. I will definitely be back. I really enjoyed working with Nelly. More
Great experience The dealership takes pride in listening to each customers needs and wants and helps them in every way possible.They care about each customer. Making s The dealership takes pride in listening to each customers needs and wants and helps them in every way possible.They care about each customer. Making sure they are comfortable at all times. More