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Herb Chambers Ford of Braintree

Braintree, MA

4.7
1,611 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle ...
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75 Granite St

Braintree, MA

02184

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Showing 1,611 reviews

August 13, 2017

The "Works" plus Flush & Fill Cooling System I arrived @ 11:30 for "Works" oil change. At a certain point I was told that I really needed a Flush/Fill of the cooling system. My car is 8 1/2 yea More

by bowler466
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Aug 14, 2017 -

Herb Chambers Ford of Braintree responded

Thank you! Your honest opinion can be an invaluable reference for other customers who are searching for a service location, for this reason we really appreciate the time that you have taken sharing your experience here on DealerRater. We value your business and we hope to see you again. Best, Scott Lewis, General Manager

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August 12, 2017

Great - had to get to Worcester the next day and he had my car fixed up so I could get there berry very happy. Thanks More

by D Hansen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Aug 14, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Scott Lewis, General Manager

August 12, 2017

great 1st oil change and service Just leased a beautiful '17 explorer XLT and reached 5000 miles. A/C was not as strong as usual-Carl and the team took care of the complimentary oil More

by ford owner since 86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl service
Aug 14, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Carl and our crew. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Scott Lewis, General Manager

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August 10, 2017

Service for my Ford Fusion, I wanted service for my Ford Fusion hybrid .i wasn't sure if I needed wheel alignment. So I asked to find if this service was needed, I also needed ti More

by myford@9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Aug 11, 2017 -

Herb Chambers Ford of Braintree responded

I sincerely appreciate the time it took for you to write this great review about Andy. Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Scott Lewis, General Manager

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August 10, 2017

oil change i went to the Braintree one and the guys told me I can go to the truck one. not a big deal to me. I was in and out in an hour. that was awesome More

by JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Aug 11, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for your business and look forward to working with you again in the future. Kind Regards, Scott Lewis, General Manager

August 10, 2017

the best in the business Great sevice time after time. the service dept is the best The service dept. employees are number 1.they treat you with courtesy and respect. they re More

by Thomas Ritchie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Matthew Dow, Daniel Abate
Aug 11, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Thomas, for your kind words and for taking the time to share your positive experience with us. I'm so glad to know that Dan, Andy and Matt's efforts made such a great impression. They are valuable team members indeed. We thank you for your business and look forward to working with you again in the future. Kind Regards, Scott Lewis, General Manager

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August 09, 2017

above excellent Andy was very helpful in getting my car in fast because he realized that I was not comfortable driving it even though it was safe to do so. I receive More

by trouble167
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Aug 10, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share your experience with Andy! We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Scott Lewis, General Manager

August 08, 2017

great service thanks for the quick and affordable oil change, problem eval and fix and recall check/update. i appreciate it and the ride to work while my car staye More

by pb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian at the service desk at the truck center
Aug 08, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Best, Scott Lewis, General Manager

August 08, 2017

Best I have ever experienced Very simple. Andy Andrews and the rest of the employees in Service and Parts treat you like you were family. I think the tone of fairness and honest More

by ******
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Andrews, Daniel Abate
Aug 09, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for sharing this terrific feedback and for choosing Herb Chambers Ford of Braintree for your service needs. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Scott Lewis, General Manager

August 07, 2017

Easy going no pressure sales Jason made this car buying purchase, seem less, straight forward, and relaxing. All of my questions and needs were met with professionalism. He was gr More

by Tsmith629
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Arsenault
Aug 07, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to tell us about your experience. Hearing that Jason took such great care of you from start to finish is the kind of feedback we like to hear! Thank you again and we look forward to serving your automotive needs for many more years to come. Best, Scott Lewis, General Manager

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