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Herb Chambers Ford of Braintree
Braintree, MA
1,678 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 940 service reviews
July 18, 2026
Herb Chambers Ford Braintree always gets me in and out. The technicians are the best part, especially the ones who have been there for a longtime. Very honest and knowledgeable! I highly recommend their se The technicians are the best part, especially the ones who have been there for a longtime. Very honest and knowledgeable! I highly recommend their service department. More
by dawnramsey218
July 01, 2026
There service department is the worst place you would ever wanna bring your car if you ever have a problem call fords corporate office and file a complaint and make sure that you get a case number, ever wanna bring your car if you ever have a problem call fords corporate office and file a complaint and make sure that you get a case number, More
by quallsjuanita72
March 27, 2026
I was overwhelmed with the concern for me this dealership expressed. They went above and beyond for me. I worked with Nick who kept me well informed everyday about exactly what was going on with my vehicle a expressed. They went above and beyond for me. I worked with Nick who kept me well informed everyday about exactly what was going on with my vehicle and why, it was a difficult situation and they handled it professionally and with respect to me. They took care of everything for me and delayed any fears that I might have had dealing with a dealership. I highly recommend this particular dealership for anyone who are looking for honesty and integrity when dealing with car dealerships More
by clydesilva123
Employees Worked With
Nick
February 27, 2026
Unprofessional an inattentive at estimating time needed for recall fixes. They do not receive Ford letters indicating parts not available until 6 months later on recall fix an 1 did not have remedy. Then i for recall fixes. They do not receive Ford letters indicating parts not available until 6 months later on recall fix an 1 did not have remedy. Then insisted on explaining why I was wrong on questioning why they did not know during drop off in morning. 7 hours later only 1 fix made. Then 1 person at desk did not even respond on pickup an the other just said am ready to go. Negative experience an rudeness on explaining why they did not know status on recall parts or remedy when dropping off. More
by B
Employees Worked With
Ada
February 26, 2026
Avoid This Place Like the Plague! I’ve had some bad experiences with mechanics before, but this place takes the prize for the absolute worst customer service I’ve ever encountered. I’ve had some bad experiences with mechanics before, but this place takes the prize for the absolute worst customer service I’ve ever encountered. If you value your time, your money, or your sanity, do yourself a favor and drive right past this dump. The "highlight" of my visit was an employee named Adam. I’m not sure if he hates his job or just people in general, but his attitude was complete trash. From the moment I walked in, he acted like my presence was a personal insult to his day. When I asked a simple question about the estimate, he gave me a condescending smirk and talked to me like I was a total idiot. Why I’m Never Coming Back: Zero Professionalism: Adam’s rude, dismissive behavior is a cancer to this business. There is no excuse for treating paying customers with that much blatant disrespect. The Wait: I was told "an hour tops." Two and a half hours later, I was still sitting in a lobby that smells like stale cigarettes and regret. Total Lack of Transparency: They try to upsell you on things you don't need while ignoring the actual issue you brought the car in for. It’s honestly impressive how much this place managed to xxxx me off in a single visit. I don't mind paying for quality work, but I refuse to pay to be treated like garbage. Save yourself the headache. Go literally anywhere else. This place is a joke, and I will never set foot in this building again. More
by Bennetlizzy089
February 04, 2026
My dad went in for a just a recall and was greeted by Adam and paid over a thousand dollars in maintenance services that he did not need yet. My dad who is much older was told by Adam that they are runni Adam and paid over a thousand dollars in maintenance services that he did not need yet. My dad who is much older was told by Adam that they are running a special on the flushes which was a lie. I called the service department and spoke to another advisor and they confirmed there are NO SPECIALS on anything. I have been a service manager for a long time so I understan you have to make money but why pressure an older person who’s only income is social security???!!!. I never ever leave reviews but this deserves one. I wished I worked at Ford so I could have done the recall but I trusted sending my dad to a herb chambers dealership. BIG MISTAKE!. If you go see Adam, make sure you have enough money for the maintenance flushes you don’t need. What a joke!! First and last visit there for my 80 year old dad More
by James Taylor
Employees Worked With
Adam Livingston
December 07, 2025
I am a long time customer of Herb Chambers Ford. My service on Friday the 21st was good. I picked the works as my service option. My appointment was for 7:00am I was out of there in an hour and half My service on Friday the 21st was good. I picked the works as my service option. My appointment was for 7:00am I was out of there in an hour and half. More
by gmumforde1231
Employees Worked With
November 29, 2025
Chris in the service department at Braintree Ford was excellent very responsive and communicative throughout the process of having my car serviced. excellent very responsive and communicative throughout the process of having my car serviced. More
by Mmlmedeiros
Employees Worked With
November 22, 2025
Herb Chambers Ford of Braintree is great for service,I always recommend them to my family and friends. I also want to mention Scott Lewis he is an excellent General Manager. always recommend them to my family and friends. I also want to mention Scott Lewis he is an excellent General Manager. More
by jv02169
