Herb Chambers Ford of Braintree - Service Center

Service/shuttle Great crew of people from checking in to cashing out. Unfortunately I don’t know all of their names. Everyone is always very friendly and happy to he Great crew of people from checking in to cashing out. Unfortunately I don’t know all of their names. Everyone is always very friendly and happy to help. More

Service Dan got the job done the new brakes and lug nuts are working fine My only question is why the rear brakes lasted only 14000 miles when the originals Dan got the job done the new brakes and lug nuts are working fine My only question is why the rear brakes lasted only 14000 miles when the originals lasted 34000 More

Oil change and tire rotation Excellent quick service and it was free because it was the first one of our new lease. First car in at 7am. Out before 8. Excellent quick service and it was free because it was the first one of our new lease. First car in at 7am. Out before 8. More

Warrantied battery No hassle at all, was replaced and taken cared of with no issue.. jad a friend bring my car and my info was looked up and vehicle was in working shape No hassle at all, was replaced and taken cared of with no issue.. jad a friend bring my car and my info was looked up and vehicle was in working shapeby the end of the day. More

Great Service I was able to get an inspection sticker at a time that fit my schedule. Which was very helpful. Dan, was able to schedule additional work for a time I was able to get an inspection sticker at a time that fit my schedule. Which was very helpful. Dan, was able to schedule additional work for a time that was convenient to me. More

Consistently The Best The title says it all. Five star service. I have been patronizing this establishment for over 20 years and will continue to do so. Consistently The Be The title says it all. Five star service. I have been patronizing this establishment for over 20 years and will continue to do so. Consistently The Best. More

Excellent The service was impeccable as always. I dropped my truck off at night using the drop box filling out my service slip stating why my truck was being se The service was impeccable as always. I dropped my truck off at night using the drop box filling out my service slip stating why my truck was being serviced. I called Scott sales manager he took my credit card information over the phone on a Sunday so that I would be able to pick my truck once I arrived back in Boston. The service area had closed on Saturday but I was able to get my truck for Monday that's what I call customer service. More

F350 part I called the parts department for a hub cap. Dan Norian couldn't have been nicer to help me out and make sure he ordered the right one! Little did I k I called the parts department for a hub cap. Dan Norian couldn't have been nicer to help me out and make sure he ordered the right one! Little did I know how many different hub caps you could order. Thanks for Dan's knowledge and customer service, he took the time with me to figure it out and get the right one! More

Great staff members. Im always happy when I leave. Every time I come into the dealership, I'm greeted, and the staff members make you feel they won't rip you off or lie. Every time I come into the dealership, I'm greeted, and the staff members make you feel they won't rip you off or lie. More

Unscheduled emergency service After suffering a loss of electrical system charging while driving on the highway, I contacted the Braintree Ford service department for advice. It w After suffering a loss of electrical system charging while driving on the highway, I contacted the Braintree Ford service department for advice. It was suggested that I do not try to drive the vehicle to the dealership as I could lose my steering (electrically driven power steering). A tow was arranged, and shortly after it arrived at the dealership, Dan called to confirm that they received it (2015 Explorer Sport), and that it would be ready the next day. True to his word, the work was completed and I picked it up in great running order. Only downside was that it was a couple of weeks out of warranty so the cost was in me. More