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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
913 Reviews

913 Reviews of Herb Chambers Ford of Braintree - Service Center

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September 28, 2017

Everyone was wonderful ans helpful. From dropping the car of to picking it up, I was treated with great respect. The work was done on time and to my satisfa ction. Very pleased with ev More

by Michael Collins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Sep 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Michael! We thank you for your business and look forward to serving you in the future. Best, Scott Lewis, General Manager

September 28, 2017

Great repair technicians, but have an issue with scheduling. Quality repair service technicians however I believe if you schedule an appointment well in advance, confirm that all parts needed have arrived for yo More

by Gette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Sep 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. I will address your concerns with our service team to see if there is a way to improve our process. Many thanks! Best, Scott Lewis, General Manager

September 27, 2017

TOP NOTCH!! Andy was awesome explaining what would get fixed in my truck. He was extremely professional and couldn't have been nicer. A pleasure to deal with! More

by Escape Lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Sep 27, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for your great review! If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Best, Scott Lewis, General Manager

September 08, 2017

happy Thought carl was great and went above and beyond. really on top of things. he had a great attitude. just came in for a recall issue, was treated ve More

by this is annoying
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl
Sep 08, 2017 -

Herb Chambers Ford of Braintree responded

I'm so pleased to know that Carl was able to assist you. Thank you and we look forward to working with you again in the future! Best, Scott Lewis, General Manager

September 04, 2017

80,000 miles service Called in Morning and dropped off car on scheduled time for 80,000 mile service, and car was done in quicker than 2 hour window. More

by Kevin Morris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Sep 05, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for your terrific feedback, Kevin! Our primary concern is delivering flawless customer service and I'm so happy to know our team was able to deliver. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Best, Scott Lewis, General Manager

September 03, 2017

Superb Service Had a flat tire with a nail in the sidewall. Dropped the tire off at the end of the day and a new one was ready first thing in the morning. They mou More

by jayp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Sep 05, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Jay. I appreciate you taking the time to share your service experience with Andy here at Herb Chambers Ford of Braintree. We value your business and we look forward to serving your automotive needs for many more years to come! Best, Scott Lewis, General Manager

September 03, 2017

Top Notch Professional work place. Been going there for over 3 years and absolutely enjoy their work. I will recommend anyone to get their service in braintree. More

by Harshana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Sep 05, 2017 -

Herb Chambers Ford of Braintree responded

On behalf of Andy and our entire team here in Braintree, we thank you for your continued business and look forward to serving your automotive needs for many more years to come! Best, Scott Lewis, General Manager

September 03, 2017

The Works Great deal! In and out quickly on holiday weekend. Service Department staff was excellent...from write-up to work performed. Everything went smoothly More

by Mike McDonald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Matthew Dow, Daniel Abate
Sep 05, 2017 -

Herb Chambers Ford of Braintree responded

Thanks so much, Mike! We appreciate your recommendation and thank you for choosing Herb Chambers Ford of Braintree for your automotive needs. Best, Scott Lewis, General Manager

September 02, 2017

Great customer service Great experience over all. Friendly and. Efficient service . Work was done in a timely fashion I would definitely recommend the service department a More

by Peeps898
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2017 -

Herb Chambers Ford of Braintree responded

Thank you so much for your business and we look forward to serving your automotive needs for many more years to come! Best, Scott Lewis, General Manager

September 02, 2017

drop off pick up the service is fast and easy.People are friendly.I drop my truck off they call me when its done I pick it up easy. More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Sep 05, 2017 -

Herb Chambers Ford of Braintree responded

Thanks so much, Ed! We appreciate your recommendation and thank you for choosing Herb Chambers Ford of Braintree for your automotive needs. Best, Scott Lewis, General Manager

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