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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
913 Reviews

913 Reviews of Herb Chambers Ford of Braintree - Service Center

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September 01, 2017

5000 mile Service Brought my SUV in for 1st time service. Very nice greeting by Karl asked me if I was going to wait for it and I told him that I was going to go for a More

by botw2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karl Christ (Servce), Mark Diamond
Sep 05, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share this review of your 5,000 mile service visit. We value your business and look forward to serving your automotive needs for many more years to come! Best, Scott Lewis, General Manager

August 31, 2017

Oil change In and out in less than 30 minutes could not have been better always will go to Herb Chambers for service and sales always treat me with respect More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Aug 31, 2017 -

Herb Chambers Ford of Braintree responded

Thanks so much, Ron! Best, Scott Lewis, General Manager

August 31, 2017

Always a great experience! The manager, service advisors and techs are a great team! Always willing to go the extra mile to ensure a proper experience! quality is job 1 and they More

by Ken317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Matthew Dow, Daniel Abate
Aug 31, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for leaving us your detailed feedback! We love to hear that our team is maintaining the high standards that we practice, and ensuring that the whole process is enjoyable from start to finish. If any questions arise, please don't hesitate to contact us as we are here to help! Best, Scott Lewis, General Manager

August 29, 2017

extreme proceedeth exceptional I had an oil change and didn't realized that they did other maintenance for me too. I really appreciate what they did for me. They provide reliability More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
probably Dave or David
Aug 29, 2017 -

Herb Chambers Ford of Braintree responded

Thanks so much, Michael! Best, Scott Lewis, General Manager

August 29, 2017

The staff and service is always excellent. The team always makes the most of what little time they have with my vehicle, while minimizing my time without it! My time is valuable and they respe More

by 4 expensive wheels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Aug 30, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your feedback with us! If any questions arise, please do not hesitate to reach out, as we are happy to help! Best, Scott Lewis, General Manager

August 29, 2017

Sevice I had my scheduled 15,000 service appointment of my Edge. I was meet as soon as I drove into the service center in a pleasant and professional manner More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Aug 29, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Steve, for sharing your feedback with us! I'm so pleased to hear that Matt was great to work with, and earned your 5-Star rating. If any questions arise, please do not hesitate to reach out, as we are happy to help! Best, Scott Lewis, General Manager

August 28, 2017

First Oil Change for 2017 Ford Escape I made an appointment over the phone the day before. When I drove in, Matthew took my car right away. The work was done quickly and efficiently. Ea More

by KTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Aug 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for the kind words about our team. We appreciate your business and we look forward to the opportunity to assist you with your automotive needs again in the future. Best, Scott Lewis, General Manager

August 25, 2017

Exceptional service people Nice when service people remember your name. They always keep me updated on service requirements I'm not aware of which makes me feel confident I'm dr More

by adepaoli70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Aug 25, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share your experience with us online and post this wonderful review. We are so happy our service team was able to provide you with a positive and enjoyable experience. If you have any questions or concerns, please do not hesitate to reach out to any of our team. We are always happy to lend a helping hand! Thank you again! Scott Lewis, General Manager

August 25, 2017

From start to finish all people make it friendly visit. Dan was very knowledgeable in all areas from paperwork, computer info to technical work. Helped me with my understanding of Sync. Great personality More

by Markiley7
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Aug 25, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for your great feedback! Feeling right at home is the best compliment we can receive and I'll be certain to share your kind words with Dan. We value your business and please let us know if we can be of further assistance! Best, Scott Lewis, General Manager

August 24, 2017

Awesome as always The customer service is superb. Dan A is fantastic. My vehicle was taken in on time and we were in and out in 45 minutes. My kids loved the ice cream. More

by moe0323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Aug 25, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for the kind words! I'm so happy your children enjoyed the ice cream and you enjoyed the quick service. Please let Dan or myself know if we can be of further assistance! Best, Scott Lewis, General Manager

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