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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
913 Reviews

913 Reviews of Herb Chambers Ford of Braintree - Service Center

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August 05, 2017

Recall notice repair I brought my Ford Fusion into Herb Chambers because of a recall repair notice from Ford for seat belt and door latch service. They were fast, knowled More

by Ed an Linda
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Aug 07, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for taking time out of your day to write this review. We appreciate the kind words and are excited to have you as part of the Herb Chambers family! Please let us know if there is anything else we can help with. Best, Scott Lewis, General Manager

August 03, 2017

Treated like a lady I have been with Herb Chambers (formerly Dave Dinger) since 1974 and never had a problem that didn't get resolved in a fine manner. I love dealing More

by nancy mustang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy, Andrews
Aug 03, 2017 -

Herb Chambers Ford of Braintree responded

Nancy, I sincerely appreciate you posting such kind words regarding your experience with us over all these years! We strive to provide our guests with a professional and enjoyable experience, and it is always a delight to read that our team is exceeding our customers' expectations. Thank you and we look forward to serving your automotive needs in the future! Best, Scott Lewis, General Manager

August 03, 2017

Some knocking noises fixed great Had a knocking noise in front end. Turns out was a ball bearing. Fixed and very happy. Always great sevice when we bring it in. More

by Anniedobrien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Matthew Dow, Daniel Abate
Aug 03, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Annie, for posting such an awesome positive review! We value your business and we look forward to serving your automotive needs for many more years to come! Best, Scott Lewis, General Manager

August 02, 2017

Always Exceptional Time and time again, without faulter my experiences at Herb Chamber Braintree are more than exceptional. From the greeting, short waiting time, to e More

by MyFord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian at hte truck service shop!, Andy Andrews
Aug 02, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for your 5-Star recommendation! On behalf of Andy, Brian, and myself, we thank you for your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Scott Lewis, General Manager

August 02, 2017

Recalls Everyone was very friendly & helpful. overall I had a good experience ! This was my first visit at herb chambers, and I would definitely return! I wo More

by Asra317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
July 31, 2017

Terrific Service! Dan Abate is my service manager. He is truly extraordinary. He is helpful, knowledgable, and always available to service my Escape or answer any que More

by phainer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 31, 2017 -

Herb Chambers Ford of Braintree responded

Thank you so much! I'm so pleased to learn that your service visit here was such a positive experience. We appreciate you recommending our dealership and we hope to see you again in the future! Best, Scott Lewis, General Manager

July 31, 2017

They take care of any issue I have The Sales Manager took care of all issues with my car. All were covered under warranty. They update you every day on the repair status. More

by 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Manager Matt
Jul 31, 2017 -

Herb Chambers Ford of Braintree responded

Thanks so much! It is always rewarding to receive great feedback like this and we really do appreciate you taking time out to review us. Best, Scott Lewis, General Manager

July 30, 2017

Excellent service 3 cars serviced always great to work with the team. Dan Abate is always very helpful and easy to work with. I like the reminder emails letting us kn More

by Teamtaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 31, 2017 -

Herb Chambers Ford of Braintree responded

Many thanks for this terrific feedback! I'm delighted to learn that you have enjoyed working with Dan and our service crew. Please don't hesitate to reach out if we can assist you in the future. Best, Scott Lewis, General Manager

July 28, 2017

Scheduled apt , staff was prepared although it took 2 weeks to get an appointment on line. I did like the prior "no appointment " policy and wish it would revert t More

by Mary1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience with us, Mary. I will discuss your thoughts with our service team, we're always open to making things better for our guests. Please let us know if there is anything we can assist you with in the future. Best, Scott Lewis, General Manager

July 28, 2017

Your service is second to none I know them they know me by name they are very nolegable the work is complete answer all my questions never make me feel inadequate. More

by Robert Mackay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for the five-star review, Robert! We're so happy to hear that Matthew and our service department were able to assist you. Thank you for your business and we look forward to assisting you again in the future! Best, Scott Lewis, General Manager

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