Herb Chambers Ford of Westborough

Cesar kept me informed every step of the way on the numerous requests I had regarding my trucks service. Great service done in a timely manner! numerous requests I had regarding my trucks service. Great service done in a timely manner! More

Early morning appointment, met with Service team. Overall great service, explained what needed to be done to my truck, offered me coffee. Reception area was immaculate, clean and safety standards are a prior great service, explained what needed to be done to my truck, offered me coffee. Reception area was immaculate, clean and safety standards are a priority! Nice job! More

Thanks to Rick and Team at Herb Chambers Ford for resolving my Ford Pass account quickly and efficiently! resolving my Ford Pass account quickly and efficiently! More

The personnel were very accommodating, professional and most of all they were respectful. I would have my car service there again. most of all they were respectful. I would have my car service there again. More

Great customer service! I had a terrible experience with a different ford dealership and have been coming to Westborough ever since. They are courteous, patient, and communicates as appropriate. And very up a different ford dealership and have been coming to Westborough ever since. They are courteous, patient, and communicates as appropriate. And very upbeat for an early appointment. Thank you! More

Always a great experience having my Explorer serviced here. Service Mgr. Rick along with William Derenthal my Service Writer as well as the front office and administration folks took fantastic care of me here. Service Mgr. Rick along with William Derenthal my Service Writer as well as the front office and administration folks took fantastic care of me. I can honestly say, that I am truly grateful to have such a devoted group of people who do a superb job and are very happy to do so. More

I went to this dealership about 2 years ago to purchase a used vehicle and the people that were there insulted me the minute I walked in the door so I walked out and purchased my Ford Expedition at Enterpris used vehicle and the people that were there insulted me the minute I walked in the door so I walked out and purchased my Ford Expedition at Enterprise Auto sales in Worcester Ma Then I got a recall notice from Ford so I hesitated on going to Herb chambers because of the past experience but it was the closest place for me to get the recall addressed and the people in the service department were the complete opposite of my past experience they were very polite and helpful they even noticed a leak on the timing belt cover that was under warranty (do it wasn’t about raking me over the coals) the recall was done along with other problems that they found and the repairs were done when they said they would be I wouldn’t hesitate on going back there in the future More

My F150 was serviced well but was delayed due to a back up of cars being washed after the service. This delay was about 45 min. I wasn’t happy. When I did get the truck back, my service rep (Cesar) tells m up of cars being washed after the service. This delay was about 45 min. I wasn’t happy. When I did get the truck back, my service rep (Cesar) tells me that due to my inconvenience there was no charge! I was shocked! You get 5 stars from me! Thank you. More

Recall was done very quickly. My attendant WAS EXTREMELY helpful and explained all issues! Excellent service! helpful and explained all issues! Excellent service! More

From the ordering of our truck and the financing to delivery of our F350 was a great experience. Our salesman was very informative and listened to our needs for a new truck. He accomplished just that a delivery of our F350 was a great experience. Our salesman was very informative and listened to our needs for a new truck. He accomplished just that and we bought one. The finance department made the entire transaction very smooth. The delivery of the vehicle came early and we were excited to have the truck delivered to our home. We were showed the ins and outs by one of the employees and he spent time going over the vehicle and answering any questions. It was the best experience we ever had at a dealership. I would highly recommend Herb Chambers in Westborough, Ma. More