Herb Chambers Ford of Westborough - Service Center

Luke told me that my vehicle might be ready by Friday due to a supplier shortage. I was overwhelmed when it was ready on Thursday. They do a great job of keeping you informed of what is going on. Please in m to a supplier shortage. I was overwhelmed when it was ready on Thursday. They do a great job of keeping you informed of what is going on. Please in mind that due keep in mind that there is a supply in shortage and it my take some time time to get the parts you need to fix your problems. More

Service appointment was scheduled very quickly, service performed was good, and car was finished earlier than promised. performed was good, and car was finished earlier than promised. More

Clean warm friendly professional, workers seem happy to work, courtesy driver very considerate cautious driver work, courtesy driver very considerate cautious driver More

My car went in for a couple recalls. I interacted only with Luke, seated at the front desk of the service department. Luke is fantastic. He greeted me warmly and kept me updated while be I interacted only with Luke, seated at the front desk of the service department. Luke is fantastic. He greeted me warmly and kept me updated while being professional, courteous, and informative. It has to be one of the best experiences at a dealership and they didn't even get some of the parts on time to do the service (I needed to come back again a few days after my initial appointment). Luke took ownership of the situation and I left the dealership grateful for having the opportunity to meet him. A true asset and I forsee big things in Luke's future. More

I dropped my car off due to a recall. They quickly fixed it. The service staff were great. They quickly fixed it. The service staff were great. More

I called yesterday to see if they could change my oil today an they said they could today an they said they could More

Awesome dealership I’ve bought all my cars thru Herbs Chambers excellent service and Anthony was great !! Chambers excellent service and Anthony was great !! More

Dealing with call center stinks. Prefer to make appointments directly with service techs. I feel I was overcharged a lot for what I was done Prefer to make appointments directly with service techs. I feel I was overcharged a lot for what I was done More

The service was quick and efficient. They were through in waking me through what was fixed, and I was advised about service I might need at my next visit. They were through in waking me through what was fixed, and I was advised about service I might need at my next visit. More

Last 3 visits I had there was great! Waited there in nice waiting room and the service was done quickly. This time, I had a 9am appointment and left my car there, but it sounded like the Waited there in nice waiting room and the service was done quickly. This time, I had a 9am appointment and left my car there, but it sounded like they didn’t looked at my car until 3pm. My car service was done at 5:30pm. Got oil / filter change and tire rotation but other problems I mentioned were not resolved. More