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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
489 Reviews

489 Reviews of Herb Chambers Ford of Westborough - Service Center

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May 31, 2022

My two last visits were a disaster. The brake job that was scheduled for 1 took 4 days No communication. Was not told anything. The other visit was similar Will think long and hard More

by gnelson1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Gadway
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Herb Chambers Ford of Westborough responded

Hello - thank you for sharing your recent experience. We're sorry to learn that your experience was not up to our standard, and would like the opportunity to discuss this with you further. Thanks, Miguel Silva - General Manager - msilva@herbchambers.com

May 27, 2022

Always great service. Easy process to make appointment. Easy drop off and pick up. Any no issues with service. More

by Mike.mcginnis37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar
May 27, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for the five-star review, Mike! We appreciate it. We hope to see you here at Herb Chambers Ford of Westborough for all of your future automotive needs.

May 15, 2022

They provided upfront pricing and timely service. Described solutions to a couple other issues and ordered parts. More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tobin
May 17, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for your excellent review! We appreciate your business and look forward to helping you out in the future! -Herb Chambers Ford of Westborough

May 02, 2022

Very polite. Advised me of work that needs to be done before doing it. I always go back for repairs and oil changes. More

by Margaret Lefter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar
May 04, 2022 -

Herb Chambers Ford of Westborough responded

We're pleased to hear you are confident coming to Herb Chambers Ford of Westborough for your service needs! Thank you for leaving your review, Margaret!

May 02, 2022

Bought 3cars from them and found them very good to work with. Also have service done there with no issues More

by swashkevic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tobin in service
May 03, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for trusting Herb Chambers Ford of Westborough with your sales & service needs! We're grateful for your support and look forward to your next visit!

April 13, 2022

I been going there forever they’re great to deal with! They help you & the service is great!! More

by Rlendall27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for sharing your experience working with our team at Herb Chambers Ford of Westborough! See you next time!

April 12, 2022

The service department is very well run. The staff is friendly and helpful. The repair was done properly and quickly. More

by Johnebrown58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tobin 5 stars helped meby bringing the car to the door and aiding me into car.
Apr 13, 2022 -

Herb Chambers Ford of Westborough responded

We're so glad to hear you enjoy visiting us for your routine maintenance, John! Thank you for being a Herb Chambers Ford of Westborough customer!

March 30, 2022

service was completed on time and as requested service representative was professional, very knowledgeable and friendly More

by sasmit8x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tobin
Mar 31, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for sharing your experience! We appreciate you coming to visit us here at Herb Chambers Ford of Westborough and hope to see you again next time!

March 27, 2022

Great service and always turn services around in a timely manner. Staff is friendly and helpful. More

by asmitty10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for trusting Herb Chambers Ford of Westborough with your service needs! We look forward to your next visit!

March 22, 2022

Service was absolutely incredible. Cesar was so helpful and knowledgeable. I was able to get everything taken care of in less time than anticipated and at a lower estimate than anticip More

by Mencaron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Morales
Mar 22, 2022 -

Herb Chambers Ford of Westborough responded

We are so proud to hear that Cesar could take great care of you at Herb Chambers Ford of Westborough! Thank you very much!

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