Herb Chambers Ford of Westborough - Service Center

40,000 mile check up We went to Herb Chambers Ford in 2015 looking towards maybe getting a new or newer car. We have family who have bought the Ford Escape and everyone We went to Herb Chambers Ford in 2015 looking towards maybe getting a new or newer car. We have family who have bought the Ford Escape and everyone loves the car so that was what were looking to find. We have been pleased with everything so far, from the sale to the service. Getting the appointment was very easy to do. When I arrived the gentleman who checked me in was very helpful and the wait for my car to be serviced was about one and half hours. Looking forward to continued good service with very nice employees. Thank you, Jackie Cox More

I drive past a Ford Dealer to get to Herb Chambers Ford I am pleased with the dialog that Dylan kept going with me as they found the cause of the various problems with my 6 year young Ford Expedition. We ta I am pleased with the dialog that Dylan kept going with me as they found the cause of the various problems with my 6 year young Ford Expedition. We take it on ski trips and tow a boat in the summer. It needs to be reliable and comfortable. Herb Chambers Ford in Westborough has great technicians that can diagnose problems and resolve them. More

Recall Work The person who took my car in was courteous and knowledgeable. The car was ready in the approximate time estimated. I was informed of progress while The person who took my car in was courteous and knowledgeable. The car was ready in the approximate time estimated. I was informed of progress while I waited. More

Outstanding Service The service team was courteous, informative, and thorough. They asked questions about the problem and listened while I describe what was happening. The service team was courteous, informative, and thorough. They asked questions about the problem and listened while I describe what was happening. Later, Mike explained the cause and the work that was completed to make the repair. More

Professional and Friendly No matter your car troubles small or big everyone is always so willing to help. I've even been able to call in with a concern and was treated with the No matter your car troubles small or big everyone is always so willing to help. I've even been able to call in with a concern and was treated with the same respect and professionalism as if I was right in front of them. Awesome job! More

recent visit My last visit to Herb Chambers Ford was less than pleasant. I had spoken with the manager (Don MacEwen) at the time & he had said my next visit would My last visit to Herb Chambers Ford was less than pleasant. I had spoken with the manager (Don MacEwen) at the time & he had said my next visit would be comped; this was not in my record. I have to say my experience was much more pleasant yesterday. More

Outstanding Customner Service On Friday December 5th we were on our way from Cape Cod to Pittsfield for the Funeral of my wife's sister. We stopped for lunch at the Westborough mas On Friday December 5th we were on our way from Cape Cod to Pittsfield for the Funeral of my wife's sister. We stopped for lunch at the Westborough mass pike service area. When we were ready to continue our trip , my Ford Tauris would not start. Luckily the tow company , Ted's Towing , suggested the Ford dealership. When we arrived it was very clear that this was a busy place. The guys at the desk were already busy customers when Jenn came out her office to assist us. Jenn told us they would not be able to look at the car until Tuesday but will see if she can give a loaner vehicle. As we waited I watched Jenn go out of her way to find a loaner vehicle. We thought we would have find a rental car but Jenn did not give up and she found us a new Ford F150 to continue our trip. Jenn saved us a lot of inconvenience and money. On Monday Mike from service called and sai8d the car would be ready today. It was an odd fuel system part that needed to be replaced. Not too expensive either. We had never been to a Herb Chambers Ford before and we were treated like a "best Customer". Our next vehicle will definitely come from Herb Chambers. More

Everything was done to perfection. Airbag recall, oil and filter change, tire rotation and balance, 4 wheel alignment to correct drifting to the left, exterior detail. My black 2014 Mus Airbag recall, oil and filter change, tire rotation and balance, 4 wheel alignment to correct drifting to the left, exterior detail. My black 2014 Mustang convertible looks and drives like new. More

EXCELLENT SERVICE! Mike made it so easy to have my car serviced!! I was so impressed with everything. I was never in the dark - Mike called me regularly with updates Mike made it so easy to have my car serviced!! I was so impressed with everything. I was never in the dark - Mike called me regularly with updates! He took care of warrantee processing without a hiccup. He was AMAZING! I was truly thrilled with my service experience. Such a relief to have a shop I can trust!! More

4K Service A flawless transaction. Couldn't be happier with the outcome. Scheduled my visit with FordPass - couldn't be easier. And got a quick car wash to bo A flawless transaction. Couldn't be happier with the outcome. Scheduled my visit with FordPass - couldn't be easier. And got a quick car wash to boot. More