Herb Chambers Honda

The staff member was friendly, professional and informative. He told me recalls and other info. Robert answered all my questions, he was patient, had eye contact and listened to me, he repeated wh informative. He told me recalls and other info. Robert answered all my questions, he was patient, had eye contact and listened to me, he repeated what I said to make sure he understood me and then answered. More

Great communication, accommodating staff, easy process. Got a flat tire, Victor was able to get me a quick appointment on a busy weekend and they kept to their timeline. Got a flat tire, Victor was able to get me a quick appointment on a busy weekend and they kept to their timeline. More

Excellent customer service. Great selection and a very friendly staff. friendly staff. More

Travis was wonderful and extremely patient with me throughout the entire process. He was attentive and very informative. He answered all of my questions and made me feel comfortable & satisfied with m throughout the entire process. He was attentive and very informative. He answered all of my questions and made me feel comfortable & satisfied with my purchase. My lease was ending soon and I didn’t expect to walk out with a brand new Honda Accord but I’m glad I did! Thank you Travis for being so open, honest and cooperative. I appreciate the great service!! More

We were not impressed with Herb Chambers Honda. The customer service was great right up to the point where we signed the agreement. After that, we had to wait over an hour to meet with the financing re customer service was great right up to the point where we signed the agreement. After that, we had to wait over an hour to meet with the financing rep. In addition, we paid $450 to have Herb Chambers take care of the documentation, but when a snag came up and they were unable to do that, we had to get our own paperwork, remind Herb Chambers that we needed the title for the RMV, go to the RMV ourselves, pay the sales tax over again, and get the sales tax reimbursed from Herb Chambers. And after all that they refused to refund us the $450 fee that we paid them to do all that. We will not be returning to Herb Chambers Honda. More

Took my 2017 Civic with 8,500 miles into the Boston Honda thinking my AC issue was Condenser which had an extended warrantee due to defaults. I took it on a Tuesday. Decided to wait for the repair of the AC thinking my AC issue was Condenser which had an extended warrantee due to defaults. I took it on a Tuesday. Decided to wait for the repair of the AC.Two hours later I was escorted into the Repair Manager’s Office and told it was my Compressor.She said replacement would cost $1600 but would use her limited prestige to lower the price.The Compressor had to be shipped from California. I was told it would be 24-48 hours before it would arrive. Late Thursday after numerous calls I was told it had arrived. I took the car in at 7 am on the Friday morning. Again numerous calls to the so-called Advisor Victor who was always too busy to talk to me his Assistant Nelson told me it would be ready at 4:30. Headed over there and didn’t get my car back until 6:30 pm. Almost 12 hours after I brought it in and was told it would be a five hour job. I was sent an email from Honda asking for a Survey of my experience. I filled it out truthfully. The next day the Repair Dept head Susan called me blasting me for giving a low review. She was so aggressive I had to shout over her to be heard. I told her my terrible experience with the Advisor and time it took to make the repair. Finally I had to hang up on her screaming and wrote a letter to Herb Chambers Headquarters. I will adjust this evaluation based upon the response I get from the Headquarters. However, I did tell them I would trade my car asap to a Toyota from another Dealer. I would never want to be subjected to the abuse I received from the Morrisey Blvd Dealership. I don’t recommend anyone to buy from Chambers Honda Boston Dealership. More

Great service and workers. They got me approved and made things better. I love my caf very much. Shout out to Danu she's awesome things better. I love my caf very much. Shout out to Danu she's awesome More

The advisor was very helpful with everything.. He was also very pleasant. He give me good advise on taking care of my car and when I should bring it to the dealership. also very pleasant. He give me good advise on taking care of my car and when I should bring it to the dealership. More

Sean was helpful and attentive. He explained the issues related to the service and let me know if the options available. He provided the Lyft service to and from my home due to the additional time needed a related to the service and let me know if the options available. He provided the Lyft service to and from my home due to the additional time needed and it was appreciated. Thank You More

Prompt and polite service. Robert was attentive and explained the solution to the problem. I also very much liked the check in process with the valet. explained the solution to the problem. I also very much liked the check in process with the valet. More