Herb Chambers Honda

They sent me a mailer “Platinum rewards card” then a capital one rewards pre approval. Many of my neighbors and friends close to where I live received the same preapproval. They all told me it was a lie capital one rewards pre approval. Many of my neighbors and friends close to where I live received the same preapproval. They all told me it was a lie. I should have listened. When I called in two managers told me to come on down your approved greats news congratulations!! They promised regardless of my credit and no money down I am guaranteed approval. It was to hard to believe so I spoke to the highest manager and he said the same. I made the appointment and when I arrived they informed me the girl is not here. They moved me around three times and it was obvious the sales people were avoiding me. 3 of them were sitting on a table having a chat. The sales desk I guy with no mask on so I didn’t approach him. A friendly salesperson ended up coming but told me he is busy only after I told asked about the pre approval. He then asked me to do a credit app while I wait alone. I told him what’s the point as I am promised approval and too look at my trade. The manager said my trade is only worth $500 and they don’t want it. While the girl promised 120% kbb value my car was appraised by another dealer for $3000. It was outrageous after they made it clear they did not want to work with me and I didn’t want to deal with the disorganization and false promises that led me there I left. I bought elsewhere from another company smaller then Herbs who actually treated me fairly. I don’t understand the point of false advertising just to waste my time and hope I will fall into their trap. That’s not a customer friendly practice and should be banned. More

Contacting these people regarding bad service is pointless. The GM leaves automated responses and did not look into my wife’s concern. All her belongings were stolen while waiting for service!!! The pointless. The GM leaves automated responses and did not look into my wife’s concern. All her belongings were stolen while waiting for service!!! They’ll call you to trade your car, I guess when you don’t they’ll steal your stuff!! More

We have had several bad experiences on the service side. I have tried giving them second, third, and fourth chances but it doesn’t get better. They take literally 4 hours to do an oil change, no other servi I have tried giving them second, third, and fourth chances but it doesn’t get better. They take literally 4 hours to do an oil change, no other service. Literally that’s not an exaggeration. Today my parents went to change the fog light bulbs. They were having trouble doing it, so they notified my dad. They tried going through the hood and underneath the car, so they unscrewed several screws. When they “completed” the work, my dad checked the hood and underneath the car. He noticed the screws and clamps where missing. He went to tell them and they had the nerve to tell him they did not touch underneath the hood and that the vehicle was like that when he brought it in. My dad saw them taking off the cover on the engine. He stepped out and noticed them doing it. When he told them that, they went back to look for the screws and the clamps and they stated they misplaced them, and they had to order new clamps because they don’t have any in stock! Now my dad has to go back for them to fix that! My dad complained to the supervisor and he apologized for what happened. Another employee had the nerve to tell them no one is perfect! I’m sorry but the safety of my vehicle is in your hands and you're going to tell me no one is perfect!!! If they failed to screw something vital to the operation of the vehicle, and my parents had an accident, what then! No more chances given. Honda needs to step in and make sure the service team is properly trained and teach them customer service skills! More

The culture of deceit is live and well at this dealer sales dept. Beware when walking these doors. The people we dealt with aren’t looking out for the consumer and trying to be a blessing in your life, t sales dept. Beware when walking these doors. The people we dealt with aren’t looking out for the consumer and trying to be a blessing in your life, they will prey on the unaware and naive, if you must come here be ready and prepared when talking to sales and specially the finance manager Nick, this one is something else and will curse you out to your face if you don’t go his way. After a year of bringing my vehicle here for service all I noticed was the unprofessionalism while waiting seeing employees curse at each other, clients yelling for their refund as they have had enough. Service advisors turn into finance managers without knowledge on the regulations of finance. Take care of your money, livelihoods and wellness of your family by staying away. But if you like encouraging this type of behavior go on right ahead. More

Management needs training on how to better treat and speak to their customers. I had a sales manager threaten to “tow” the new car that I purchased to my house because I had changed my mind on the deal speak to their customers. I had a sales manager threaten to “tow” the new car that I purchased to my house because I had changed my mind on the deal seeing how I was overly charged compared to other dealers and finance charges wasn’t appropriately explained to me until I saw the final documents. Having me pay way too much for APR and final cost of the vehicle. I will be reporting this abuse to BBB and also contacting my lawyer in this matter. The company seems to be more into focusing on selling you a quick and fast vehicle rather than sit down with you and explain all that is being taken into account. More

BUYERS BEWARE: My personal information home address, phone number, and email was exposed via “hard mail” by this store. I NEVER asked for information nor did I submit a inquiry. The GM Tom, was rude sai phone number, and email was exposed via “hard mail” by this store. I NEVER asked for information nor did I submit a inquiry. The GM Tom, was rude said the “state gave us your information” which is was a lie. The state does not sell your information and none of my information is public!! “Platinum rewards card” in other words it’s a scam to say your “approved” while there is no approval all the banks I called said there is no approval. Do not visit them and fall for the fake information. It’s a scam to bring you in then submit a credit application as a regular buyer. More

Took advantage of my elderly father. They kept calling him and harassing him about turning in his lease 6 months early and signed him up for a new lease in a more expensive vehicle. He is 72 years old, t him and harassing him about turning in his lease 6 months early and signed him up for a new lease in a more expensive vehicle. He is 72 years old, they got him to sign a new lease and didn’t deliver the vehicle for another 30 days charging him a full month before he even got the car. DO NOT BELIEVE THE CAN SWITCH YOUR LEASE BASED ON “we need your car bs” you get there and all of sudden they don’t want the car unless it’s at half price!! More

DO NOT WASTE YOUR MONEY OR TIME.BEWARE: old school scam DO NOT WASTE YOUR MONEY OR TIME. BEWARE: old school scam tactics. “Best price guarantee” “Trying to be your offer” is not a guarantee should not b DO NOT WASTE YOUR MONEY OR TIME. BEWARE: old school scam tactics. “Best price guarantee” “Trying to be your offer” is not a guarantee should not be part of the same sentence. They blame their tactics on others being non transparent while they LIE more then anyone. READ THE FINE PRINT hiding $4,000 dollars. They begged us to visit just to offer us a lowball value for our car almost half of what KBB Was offering!!! Claim to be the largest “Honda group” which is a lie, they have four stores but no inventory. Horrible and deceiving. More