Herb Chambers Honda

Worse car buying experience ever! The people I've dealt with never ever smiled, or greeted me. I ask a question they don't even care to answer with an explanation. I'm trying to buy a The people I've dealt with never ever smiled, or greeted me. I ask a question they don't even care to answer with an explanation. I'm trying to buy a car and ask the difference between two cars, or what the feature is about. They don't even care to explain. One of the cars I was looking at on their site claimed the car had "key-less entry" but the actual car didn't. When I told they should remove that from their site, his response was "Key-less entry is when you click on the button of the car key and enter the car". Really? you don't even know what that feature is or car selling got that low that you think the other person is that dumb? I can go on and on with their terrible, worse customer service. But I don't have the time but even if I did , this page wouldn't have any room. After my horrible experience, I've been telling people not to buy anything from these guys and no one can convince me otherwise.! If I could give minus five stars I would. DO NOT EVEN GO THERE! More

Horrible Experience! Shady salesmen, terrible customer serv. I was in the market to lease a new car, so I recently visited the Herb Chambers Honda location in Boston. I specifically went to this location based o I was in the market to lease a new car, so I recently visited the Herb Chambers Honda location in Boston. I specifically went to this location based on the fact that there is supposed to be VIP concierge services/special pricing offered through my employer. I made an appointment, and was greeted by their internet sales manager, who then assigned me to a brand-new salesman. He was very nice, but to no fault of his own inexperienced. When we sat down to discuss pricing, sales manager Jose joined the conversation. His first offer was an outrageous price quote that ended up being a significantly higher down payment and $150 more per month than what the car was worth. After FOUR hours, we finally had negotiated a deal, only to find out we were not discussing the same car. He took it upon himself to make the deal on the only car they had in their inventory, which was gray, rather than the blue that I told him I wanted from the very beginning. Bait and switch much? After another hour of waiting, he finally agreed to locate the blue one I wanted at another dealership. At this point, after so much frustration and aggravation, I was feeling wary and uneasy and wanted to take a day to think about it. He left me his card and told me to call him once I made my decision. After thinking about it I returned 2 hours later to move forward with the deal we had previously agreed upon. I was very rudely told that the offer was no longer valid on the blue car, and if I wanted that price, I HAD to take the gray one. The same color that was secretly pushed on me in our earlier conversations. Not once before I left earlier, was I told that any portion of the deal expired at my leaving. I left under the impression, as told and promised by Jose that I could think about it for a day and would be able to have the same deal on the car in the color I wanted. When I told them I was not interested in the gray car. I was then pressured with the notion this was a today only deal and it was this car or nothing. I said no thank you and walked out. Being that I was supposed to receive VIP treatment at this dealership, I can only imagine what kind of service they offer to an un-referred customer. This experience was a total waste of my time and I will never again step foot in an Herb Chambers dealership, nor would i recommend them to anyone else. After complaining to the VIP service, I received a call from their GM, Joel apologizing for what had happened. He mentioned that he was there that evening and was aware of what was happening but did not intervene at the time. He recognized that it was wrong and should never have happened. He offered to honor the deal, however, I would be crazy to do business with them after being treated this way. This horrible experience does have a happy ending, I visited Honda Cars of Boston and was able to get the exact car, in the exact color I wanted with total transparency and excellent customer service. More