Alfredo Dalence

Management needs training on how to better treat and speak to their customers. I had a sales manager threaten to “tow” the new car that I purchased to my house because I had changed my mind on the deal seeing how I was overly charged compared to other dealers and finance charges wasn’t appropriately explained to me until I saw the final documents. Having me pay way too much for APR and final cost of the vehicle. I will be reporting this abuse to BBB and also contacting my lawyer in this matter. The company seems to be more into focusing on selling you a quick and fast vehicle rather than sit down with you and explain all that is being taken into account.

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Was told that they had a specific trim available for test drive. When I got there, they asked us if we were flexible to other trims, because the trim we wanted was not available. So was that a build faced lie on the phone to get us in to the dealership? We wanted to test drive the car we wanted to buy, not a higher end one. After we left because we didn't have the trim, the sales person called and yelled at us for leaving! Not shopping here again even if I have to pay higher at a different dealership.

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I bought my Pilot here 4 years ago from Alex, it was easy process. Since then all I’ve experienced is annoying emails and bad service. Every time I go they call to BUY MY CAR but offer below market. Their promotions are all lies. I won’t service there again it’s not worth the drive and WONT buy there. I’m not sure what has happened since they moved from Allston but it’s been ridiculous.

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Trust is the best model business at the Herb Chamber Honda dealer, Dorchester’s location. My fourth car in several years , comes and drive a new car. This year, Mary Lopez, Raejon Alston and their team mate had done outstanding work for an hour from sake, financing and servicing. Thank you very much A loyalty customer, Daniel N

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I emailed for a 2012 Civic, Raejon was very hostile towards my questions. She was rude stating “I am capable Im a manager” but never actually helped. Raejon called me hostile for asking a question. Her boss Dalence emails me and still no response from him too. Raejon then calls me back and states “ You are ignorant for complaining”. Customer service here is so bad I refuse to take the car even for free. Disgusting customer service, unprofessional and rude. I forwarded the emails to the company as I encourage everyone to do “Talk to Herb”. Worst thing to happen to Dorchester is the dealership. The General Manager could not be reached she informed I can only talk to Dalence while he’s not responding either!! Oh well, buying elsewhere.

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Very good experience. This is my car #4 with them. The staff is very attentive from the moment you walk in to the facilities. The thing I liked the most was that I could have the help I needed in my first language which is Spanish and the best of all they make you feel confortable throughout the process. Sales Rep was Denisse Medina excellent customer service thank you for your help. I highly recommend.

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Danya is professional and knowledgeable. She had patience to answer all my questions throughout the purchase. I will definitely recommend Danya be your sales consultant!

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I had an absolutely great experience purchasing a new Pilot for my wife. From the GM Tom and Sales Manager Alfredo, to my sales advisor Trevor, it could not have been a better experience. Especially during times like these, everyone was overly concerned about my safety and well-being. A top notch group of professionals, I would highly recommend doing business with them!

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I highly recommend the best costumer service ever! I would like to thank everyone specially Mary Lopez she is a wonderful person.I am very happy!Thank you very much!

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Everything went very well, accept for the wait time. But in the end everyone was just so efficient to make the process nice and easy. Starting from Diana and ending to Tom. Thank you.

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