Herb Chambers Honda

Collision center administrative staff is terrible! Change them or give them training on customer relations. One hang up the telephone to my face Julia Anderson. Their manager left I can’t blame him th Change them or give them training on customer relations. One hang up the telephone to my face Julia Anderson. Their manager left I can’t blame him these people are so aggressive no one can work with them. All they want is to fight! I am a customer who waited literally 4 months to get my vehicle back from the body shop. They don’t know how to sympathize or have any empathy. They just attack. They are rude very rude. They expect me to pay for diagnostic test after they return the car. Did they fix it or not? Who knows! Unacceptable. I want to feel satisfied that my car has been repaired fully if the body shop is returning it to me. I don’t expect to run a diagnostic test to audit the work they have done. Then there is Susan Tarquini. She thinks she is the manager of the people who work for Honda plus the customers. Without listening she gives orders reaches conclusions. Does not have the ability to evaluate a situation like a manager and help the customer especially if the customer is a loyal one for the past 2 years. She wants to send thunderbolts with her immense arrogance and dictatorship. Find someone with managerial skills or give her training. As a matter of fact keep your technicians but fire all your administrative and sales personnel. Find people who can build trust and good relations with customers. If anybody asks me about Honda Chambers collision center I will say run away as fast as you can. The person in Honda chambers called Sean is a a hider He just hides away when there is a confrontation instead of supporting his customer. The Sean in the collision center does not know the features of Honda cars. Robert D. I am sorry to write all these on your evaluation because you were the only one who attended my questions as I received my car after 4 months !!! giving me dependable and informative answers. Thank you for your time and kind approach. More

They gave good friendly service and was very helpful in every way to fix my problem. I will recommend them to anyone who needs good service. every way to fix my problem. I will recommend them to anyone who needs good service. More

The dealer was prompt and extremely helpful with getting me the car of choice with the best rate. Even went above and beyond to assist with insurance providers as I was having trouble initially. Very satisf me the car of choice with the best rate. Even went above and beyond to assist with insurance providers as I was having trouble initially. Very satisfied More

Building needs to be updated, a better waiting area, an area to buy food and better Wifi. area to buy food and better Wifi. More

Lotta needed maintenance work carried out successfully. Overnight work necessitated dealer providing complementary Lyft rides for me. Only fly in the ointment was a new battery was installed before they di Overnight work necessitated dealer providing complementary Lyft rides for me. Only fly in the ointment was a new battery was installed before they did the required inspection for an updated inspection sticker: Consequently I’ve got to go back there again, within two months! More

I would like to recognize the efforts of Sean DeSilva who was my service advisor. was my service advisor. More

Above and beyond customer service/care, as always! Nelson Castillo is very professional, caring and personable 😁👍 Nelson Castillo is very professional, caring and personable 😁👍 More

Service Advisor Sean DeSilva is excellent and very professional. He has in-depth expertise with Honda vehicles, and he takes the time to go through your service history to give you an accurate and hon professional. He has in-depth expertise with Honda vehicles, and he takes the time to go through your service history to give you an accurate and honest assessment of what service items your vehicle needs. I keep going back to this particular Herb Chambers service center because of Sean. More

Honda service at the Dorchester dealership is outstanding. Even when I was leaving the parking lot, a staff member sitting outside got up to help me navigate my way out. And the Lyft service was outstanding. Even when I was leaving the parking lot, a staff member sitting outside got up to help me navigate my way out. And the Lyft service was fast and efficient. Servicemen Tony and Sean, experts in their field,keep you updated and informed. More