Herb Chambers Honda of Burlington

Updated review: The supplier showed a great deal of visit follow to ensure my questions were addressed. On the 3rd call back they were able to advise that the warranty would begin at 6K miles and I wou visit follow to ensure my questions were addressed. On the 3rd call back they were able to advise that the warranty would begin at 6K miles and I would get the full warranty. When I discussed the topic with other local Honda dealers they indicated the would deduct some many cents per mile, which they never offered. I ended buying a new Honda from another local dealer. Much lower price. Love the attention from the dealership, but still thing the pricing area is poor for this dealership. ***************************************************************** Looked at a new vehicle and found a demo was available. Other dealerships in the Boston area have the same exact vehicle for about 100 less than their price. When I attempted to obtain a discount for 6000 miles already on the new car, no movement was made by the dealership. Considering I can get the same vehicle for almost the same price and not lose 17 % of my warranty, I will pass on them. I don't mind a demo model, but I shouldn't have to pony their free ride and take the hit in my warranty coverage. Nice people, nice company, but need to learn how to work a deal when it comes to unloading a high mileage demo. Some one will buy the vehicle, but not me. If you're smart enough to read this site, suspect you would pass also. More

We serviced a CR-V through Honda Burlington for more than 70,000 miles - all scheduled scheduled maintenance intervals. While the service clerks were most of the times very friendly, the quality of the servi 70,000 miles - all scheduled scheduled maintenance intervals. While the service clerks were most of the times very friendly, the quality of the service work was overall poor. More than once we got the car back with some new damage or a sudden problem. Overall, we never got out of the 10K miles intervals with less than $500. If you need to service you Honda, you should try to look elsewhere. More

It was a very smooth transaction. I called the dealership and spoke with Jerry, general manager, he told me come to store and he will takes care everything. As We visited the store, greeted by Se dealership and spoke with Jerry, general manager, he told me come to store and he will takes care everything. As We visited the store, greeted by Sergio, took the vehicle our for a spin. Back to the dealership, Billy came over showed us the figure, I accepted and signed the P&S. Now the fun is about to begin. I thought I have to fight for the interest rate. It was not at all. TJ came over introduced him to me and my wife, explained his role to us. Five minutes, he came back, let us know that I have an excellent credit that qualify for 2.9%. He invited us into his office, while we were in his office. He explained to us thorough what we need for our new vehicle. A lot of good items but I found that only the service contract make sense to us. So it was a great experience, very smooth and I am strongly recommend this dealership to all my friends and everyone that looking for a HONDA. Remember to call Jerry. More

I came into Honda of Herb Chambers in Burlington the other day, and I was looking for a used civic. I came across this very friendly and knowledgeable gentleman named Ali. Although I was not ready to bu other day, and I was looking for a used civic. I came across this very friendly and knowledgeable gentleman named Ali. Although I was not ready to buy and was just looking, Ali was very patient and informative he did not pressure me into doing anything. He simply gave me all the information I needed before purchasing the vehicle. I just wanted to share this because you dont come across salesman like Ali very often these days. More

Overall, my experience at Herb Chambers Burlington was a relatively pain-free experience, which is far more than I can say for most other dealerships I visited in my search for a used vehicle. I dealt prim relatively pain-free experience, which is far more than I can say for most other dealerships I visited in my search for a used vehicle. I dealt primarily with Sergio, and he was far and away the best car salesman I've dealt with. He was enthusiastic, amenable, and made every effort to "go the extra mile" for me, even though I was looking for a used car that wouldn't break the bank. I never felt overly pressured, and Sergio kept me well informed throughout the process. All in all it was a surprisingly comfortable experience, and I would recommend that anyone interested in looking at a vehicle at Herb Chambers Burlington ask for Sergio. More

I have purchased several Hondas over the years from Herb Chambers Burlington and have also convinced my family to buy from the Burlington dealership. There is one reason I keep coming back to Herb Chambers Chambers Burlington and have also convinced my family to buy from the Burlington dealership. There is one reason I keep coming back to Herb Chambers Honda in Burlington: LAURIE CANTWELL. Laurie is an outstanding sales representative that treats her customers with respect without applying high pressure sales tactics. Laurie takes the time to listen to the needs of her customers before recommending a vehicle. I am especially impressed with Laurie's knowledge about Hondas including her ability to answer technical questions about the vehicles. Laurie will work to get you the best deal on a new or used Honda as well as a generous trade-in allowance. Above all, Laurie is committed and dedicated to earn your business; in fact, she has sacrificed her personal time more than once to be available at the Burlington dealership to meet my schedule needs. Thanks Laurie. I will be back soon to buy a new Honda! Steve Bonanno More

I have returned to the Herb Chambers Honda of Burlington to purchase my second car for their excellent customer service. As a solo female customer stepping onto any car dealership, I have received a number to purchase my second car for their excellent customer service. As a solo female customer stepping onto any car dealership, I have received a number of stereotypical treatments with very little respect simply because of sex. Very unpleasant but also such a waster of time and money on both ends, for I always do my homework extensively and know exactly what I want and ready to buy upon arrival. At the Herb Chambers Honda of Burlington, I could almost feel tangible difference in air when stepping in. Everyone was friendly and easy going, and treated all in exactly same way. Ms Cantwell was referred to me by her former client, and she has been absolutely superb, going above and beyond her job description. Her response was always prompt and courteous. Because of my work schedule, my only free time to stop by at the dealer was after work, and she has uncomplainingly put in many long hours to meet and talk with me. She has also pulled many strings so that I could drive away in my new car less than 24 hours after signed a purchase contract. She truly cared how I felt and what I wanted at every step of the process, and I never felt like I had to negotiate with her; rather I had an insider friend who helped to get me the best deal possible. I highly recommend this dealership and Ms Cantwell, especially for female customers who are fed up being told to "bring a male friend" just to be taken seriously. More

This is our 5th Honda and our 3rd purchase through Herb Chambers. Laurie Cantwell is a pleasure to work with she is professional, understanding and a true asset to the Herb Chambers Team. She knows the pr Chambers. Laurie Cantwell is a pleasure to work with she is professional, understanding and a true asset to the Herb Chambers Team. She knows the product inside and out and listens attentively to hear the needs and wants of her customers. Laurie knows how to tune in to these signals to close the deal. This was the second vehicle we leased through Herb Chambers & Laurie Cantwell and it won't be the last. We own a 2006 Pilot that we plan to trade in or sell in the next couple of years & we will do so with Laurie. Thank you for making these transactions happen with such a positive tone! Suzanne & Kevin O'Brien Salem MA 4/14/2011 More

I can not say enough about how well the staff I dealt with treated my wife and I. I purchased a 2011 crv from this dealership on 04/11/11. My salesperson Khalid Saissi was awsome, he took his time and with treated my wife and I. I purchased a 2011 crv from this dealership on 04/11/11. My salesperson Khalid Saissi was awsome, he took his time and let my wife and I look at and drive a pilot a cross-tour an accord and the CRV before we decided to purchase. I have purchased two other cars from this dealership since 05/10 and cant say enough about Khalid and the entire staff there. I even spoke to the sales manager Billy who was a good guy. My wife and I looked around and shopped nissan as well as all the local honda dealers in our area. We did not blindly return to herb chambers because we already purchased there last year, we DID our research/price shopping. I loved the Nissan Murano but they were just too much money and we had a very bad experience at a nissan dealer in quincy which sealed that deal. On a more positive note My Salesperson Khalid Saissi as well as all the sales manager Billy at herb chambers in Burlington earned my business and kept me a happy Honda owner!! More