Herb Chambers Honda of Burlington

A friend of mine, Cheryl Swanton works for Herb Chambers on the S. Shore. She suggested that I check out Herb Chambers Honda in Burlington when I mentioned that I was interested in the Pilot. I have been wo on the S. Shore. She suggested that I check out Herb Chambers Honda in Burlington when I mentioned that I was interested in the Pilot. I have been working with the dealership for about 3 weeks and everyone that I dealt with (Branden, Katherine and TJ) were extremely professional, courteous and just fantastic to deal with!!! Buying a car can be exciting but at the same time, it can be stressful! The folks I dealt with made it seamless! Kudos to Herb Chambers for setting the tone for his staff! It goes a long way! And, I am sure that all my future car purchases will be through Herb Chambers! More

This was the most pleasant experience buying a car I have ever had. I visited the dealership because of Jen Donovan's emails, met Robert Crow and bought my new CRV. I am thrilled. Everyone was friendly and ever had. I visited the dealership because of Jen Donovan's emails, met Robert Crow and bought my new CRV. I am thrilled. Everyone was friendly and most helpful and the price of my new car was very fair. Rob was very informative and impressed me with his knowledge of the CRV and his attention to detail. He spent a considerable amount of time with me when I picked up my new car, something other dealerships have not done in the past. TJ Madden was also up to date on the business end and I financed the car when I originally was going to pay cash. I will certainly recommend Herb Chambers Honda to my friends and I will return when I need another car. More

The customer service provided was excellent. I have delt with Sergio in the past and he is professional and helpful.(and cute)! Josh the sales manager was great too. I got an excellent deal on my brand ne with Sergio in the past and he is professional and helpful.(and cute)! Josh the sales manager was great too. I got an excellent deal on my brand new Honda Civic Lease and have been a customer for over eight years. I would reccomednd this dealership. More

I was nervous when I went to look for a car but then I met my salesperson Elena and right away she set my mind at ease and made me feel comfortable. She gave me information and explained about the cars b met my salesperson Elena and right away she set my mind at ease and made me feel comfortable. She gave me information and explained about the cars but never pressured me. She was extremely patient and supportive throughout the entire process. Once I had decided on a car, Elena referred me to Tony to discuss financing and Tony was also extremely patient and helped me get the car I wanted. The entire process was much less stressful than I expected it to be and it made my car buying experience an enjoyable one. I would definitely return there in the future and will recommend Elena and Tony to family and friends. More

I have never had an easier more enjoyable experience buying anything as I did with this dealership. From the moment I walked in the door I was treated with the upmost respect and it seemed as though th buying anything as I did with this dealership. From the moment I walked in the door I was treated with the upmost respect and it seemed as though they really cared about helping me. Not only did I walk out of their with a great new car but I also felt so good about the experience that I would recommend them to anyone who will listen! More

Elena was great to work with. She was warm and friendly with us and our kids from the moment we walked into the showroom. She was very perceptive about what we were looking for in a used car. She was kno with us and our kids from the moment we walked into the showroom. She was very perceptive about what we were looking for in a used car. She was knowledgeable about the key features of the Honda in general and the model we we looking at specifically. Even after the purchase was complete, Elena followed up by phone to ensure our complete satisfaction. There were a few things that needed follow up/repair and Elena made sure the service department knew about our needs. More

I was recently looking for a specific used vehicle (Honda Element) and found some options at Herb Chambers. I came in to test drive with Manny. It turned out the one I wanted was at their Warwick, RI locat Element) and found some options at Herb Chambers. I came in to test drive with Manny. It turned out the one I wanted was at their Warwick, RI location. I asked Manny if I could see it. He said I had to commit to it before he would bring it up. I brought my trade car into be valued and expressed interest in getting the car if it drove like the one I test drove. Manny still pressed for me to commit, sight unseen. After three days of going back and forth with him about getting the car - even me offering to put a refundable deposit on the car to get it up to Burlington - Manny said that he was busy and couldn't get, but if I wanted to drive to Warwick he would call them to ensure that they knew he was "working" with me (i.e., wanted his cut of the commission). Apparently, my time is worth less than his. I was vivid. He repeatedly told me during the week he would get it done and that the car was reserved for me -- it wasn't. I looked it on the site again and it was gone. It had been sold. I immediately looked for other Elements and found one that was younger, had lower miles, Honda certified and from a dealer that wasn't an xxx. I bought it and had it home before Manny got back to me two days later via email that the car had been sold and "that I should have committed upfront when I had the chance." DON'T BUY FROM THIS MAN. He is the worst. He is the epitome of a "used car dealer" -- always working the backroom deal and never delivering on his promises. I will never even consider buying from this dealership. More

When my Mom and I first met Rob back in Sept. 2010, we were immediately impressed with Rob. My Mom wanted a CR-V and Rob was very knowledgable. The one she wanted was not on the lot, but Rob got her the were immediately impressed with Rob. My Mom wanted a CR-V and Rob was very knowledgable. The one she wanted was not on the lot, but Rob got her the exact one she wanted. During the negoiation process, I have never had one go as smooth as this went. I did not think we were suppose to smile or joke around. With Rob, there was no pressure. He is very easy going and professional. I would absolutely purchase another vehicle from Rob Kinneen and Herb Chambers Honda of Burlington. If anyone asks me where to get a new Honda, hands down it would be Herb Chambers and I would tell them to see Rob in Burlington. Overall, extremely satisfied with the CR-V and the transaction with everyone at Herb Chambers of Burlington. More