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Herb Chambers Honda of Burlington
Burlington, MA
3,124 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,124 reviews
April 09, 2013
The reason why I would recommend Herb Chambers Honda of Burlington to all my friends and family is because of Patrick Sisk. The reason I say that is because being a salesman myself there is nothing like go Burlington to all my friends and family is because of Patrick Sisk. The reason I say that is because being a salesman myself there is nothing like good service from Day 1 Patrick has really made me feel like I matter even though i am just one customer. He always answers my calls or text when I need him he also makes sure everything in my car is up to Herb Chambers standard which is excellent. Also he does the little things like make sure I got a ride to work from the dealership and if I cant get a ride there he picks me up. I wish there was a way that Herb Chambers himself could know the asset he has in his company. I have dealt with a lot of people new to the U.S also people looking for cars first place i direct them is Herb Chambers I tell them to ask for Patrick. Honestly I wish there was more I could do for this guy he is honestly the best salesman i ever had. To sum it up this is the reason why this dealership and especially Patrick Sisk deserves a 5 Great score wish there was excellent thats what he deserves. More
by oromero0809
Employees Worked With
April 09, 2013
My experience at Herb Chambers Honda of Burlington was excellent. I received great customer service, a great deal on my vehicle, and a great trade in deal. The new car was ready to be picked up in a coup excellent. I received great customer service, a great deal on my vehicle, and a great trade in deal. The new car was ready to be picked up in a couple of hours. The salesman who helped me with the transaction Robert Crow was very helpful with the process and made me feel very comfortable. He even helped me transfer my stuff from my old car to my new car. What I liked most about the dealership was that there was no high pressure sales. Just really nice people who wanted my experience to be a great one. I highly recommend this dealership and I am in love with my new car. More
by zeecat1
April 09, 2013
Ray was very professional and helpful with my purchase of a 2011Honda Accord. We reached a sale price including my trade very quickly. He arranged the insurance change over,the registration, and a follow-up a 2011Honda Accord. We reached a sale price including my trade very quickly. He arranged the insurance change over,the registration, and a follow-up inspection sticker. He was available and helpful. A pleasant experience! Bill More
by Liam66
April 08, 2013
My husband and I were very leary of car salesman due to their reputation and past experiences that we have had, but that has changed with this experience. We got out of our car in the parking lot and Patr their reputation and past experiences that we have had, but that has changed with this experience. We got out of our car in the parking lot and Patrick Sisk came over with a handshake and smile. He made us feel very comfortable right from the get go and explained things (sometimes more than once so we truly understood) He went over and above taking time with us each and every time we were there before we decided on the purchase. Once we did, we felt very comfortable with our decision and love the car. He spent a lot of time going over the car with us helping us to understand how to work all the "bells and whistles" which was foreign to us!!! He never was impatient no matter how many times I asked him to show it to me again, even the few times I have already been back because I didn't understand something. I honestly feel that Patrick cares about us as customers and wants us to be happy with our car and whenever we need help he will be out the door with a handshake and a smile. We have only had the car for a week so I cannot comment on service etc. but the sales was an A plus experience for us. More
by lms45
Employees Worked With
April 03, 2013
Last year 2012 I began my search for a new Honda Accord. I currently owned a 2005 Accord so I decide to stop into Herb Chambers Honda. I went in with that feeling everybody gets when you walk into a dealer I currently owned a 2005 Accord so I decide to stop into Herb Chambers Honda. I went in with that feeling everybody gets when you walk into a dealership like everybody going to start pressuring me. The salesmen Bob Crow introduced himself we talked a bit and I told him what I was interested in. We went over some prices and he was very honest to me. i didnt purchase my Honda that day but decided to wait. Bob called me from time to time to see if i was still interested but never was pushy with me. One day in January he called me and told me that they just brought this Accord sport in and that I should come in and take a look at it.So i went in with my wife and He greeted us as we walked in. He felt like a friend.To make this long story short i purchased the Accord not the sport but the 4cyl EXL. The process was so easy i was out in an hour. Bob Crow and the sales manager where great. When I came to pick up the car Bob spent about an hour and a half going over all the features in my new Honda and answering all the questions I had. It was truly a very good experience.And just want to thank the folks at Herb Chambers Honda and especially Bob Crow. More
by PaulHession
April 02, 2013
I had an incredible experience at Herb Chambers Honda in Burlington MA. I went in there not certain that I was going to drive home with a car and the staff there did everything they could to help me out. I Burlington MA. I went in there not certain that I was going to drive home with a car and the staff there did everything they could to help me out. I explained to them that I wasnt willing to go too much over what my trade in was worth. They took my trade in at a great price which allowed a lot of leeway for the new car. My sales person Bobby Crow but a please to work with, he was very understanding of all concerns and made things happen for me. I did in fact drive away with a 2013 Honda Accord at an amazing price. I would recommend this dealership and my salesman to anyone. More
by apion14
Employees Worked With
Robert Crow
April 02, 2013
Bobby Crow was extremely helpful and informative. My goal was to lease a new Honda Accord and he walked me through the process step-by-step in a very patient manner. The negotiation of the final numbers was was to lease a new Honda Accord and he walked me through the process step-by-step in a very patient manner. The negotiation of the final numbers was always amicable and I left feeling I had gotten the best deal possible -- with none of the headaches! More
by viking44
March 01, 2013
I looked at a 2007 CRV today (3/1/13, stock #H130636). When the car pulled around, it was filthy. The salesman said it hadn't been reconditioned yet because it just got here even though the Carfax clearl When the car pulled around, it was filthy. The salesman said it hadn't been reconditioned yet because it just got here even though the Carfax clearly shows it was put up for sale on 2/25 - 4 days ago. I had seen it advertised on line since then, with photos of a decent looking car. I was taken aback at how dirty car was since it looked so good on line, and after looking at the car closer and closer, I realized that the photos on line, of the upholstery, the tires, the entire car, were of a DIFFERENT car. In addition, there was no indication on any of the ads that these were 'file photos'. The car I was expecting to see was clean and in good shape. The car the salesman wanted me to buy it before Herb Chambers would commit to reconditioning it. THE CAR YOU ARE LOOKING AT ON THIS AUTOTRADER.COM AD IS NOT THE CAR ON THEIR LOT. What an utter waste of my time. More
by gernblanston
Employees Worked With
Joe Gordon
December 27, 2012
Josh, the sales manager who came out to give us the "final price" after we had a great experience with our sales person (Adeet), scared us away from the sale. He was perhaps the rudest, pushiest person "final price" after we had a great experience with our sales person (Adeet), scared us away from the sale. He was perhaps the rudest, pushiest person I have ever met at a car dealership. We went the next weekend and bought a different car from another dealer. We had our hand on the checkbook with Adeet and basically Josh came out and made him lose our sale with his pitch. He started with this whole: "Well, how much did you like the car?" My husband said we liked it, and we were willing to buy it, but wanted 1000 off, a reasonable request considering that there were several exact equivalent cars on cars.com with this price, in Massachusetts, and we weren't trading in our car or anything else, and Josh started huffing and puffing and acting personally insulted, rather than negotiating. We just left and bought a different car. I've never met anyone ruder at a car dealership. More
by kimstirling
Employees Worked With
Josh
December 17, 2012
Yesterday we visited Herb Chambers Honda in Burlington with interests in buying a new Civic. I had first stopped by the service center to get an oil change for my CRV. We then went into the sales depart with interests in buying a new Civic. I had first stopped by the service center to get an oil change for my CRV. We then went into the sales department and I stated to the people sitting at the main desk that I was visiting several Honda dealers today and asked to speak with a sales rep for info on a 2012 Civic. When I sat down with a salesman (Herb), I asked him for an out-the-door price quote including all dealer, taxes, and licensing fees. He came back with a quote that didn't include the dealer documentation and other fees I had asked for. When I told I'm only interested in the out-the-door price, one of the guys behind the desk I had previously spoke with apparently overheard us and rushed over and very condescendingly and boldly addressed me, asking what it is I wanted. I told him I'd like an out-the-door price quote and he said "We don't know." I told him, "yes you do." He replied by saying that they're not going to give a quote unless we commit to buying. He then told me, once again very condescendingly, to go visit other dealers and to come back when I wanted to buy at a great price, stating "I've never lost a deal based on price." I was so amazed at his rude, cocky, aggressive, and condescending attitude that I canceled my oil change, requested my car back, and promptly left. I then visited three other dealers, each time asking for the same out-the-door price quote, and each time being greeted with warm, friendly, accommodating sales people who didn't even blink an eye to my request. They all gave me an out-the-door price quote, and were very polite and cordial. The three Toyota dealerships we visited today were exactly the same, all giving me a price quote without even asking me for any information, all extremely cordial, polite, non-pushy. It's really to believe that Herb Chambers in Burlington is doing good business with managers like that. Truly unbelievable. The guy flat out lied to me by saying "we don't know." Well, they told me to elsewhere and come back. I did go elsewhere, but I never went back. I will never go back to Herb Chambers Honda of Burlington for anything, ever! That guy may have never lost a deal on price, but this time he definitely lost a deal based on his attitude. What amazes me the most is how open, transparent, and friendly every other dealer I visited was. More
by boogs
Employees Worked With
don't know his name
