Herb Chambers Honda of Burlington

My 2008 Accord required new rear brakes while still in warranty. Dealership quoted a price of $289. I called Honda America and they gave me a $150 credit towards the work. I have bought (2) new Accords fr warranty. Dealership quoted a price of $289. I called Honda America and they gave me a $150 credit towards the work. I have bought (2) new Accords from this Burlington dealership. The service department calculated the final bill in their favor. I had a 15% off coupon that they initially refused. "It can't be combined with any other discounts." They believed that the $150 credit I worked Honda for was an "other discount." Well I fought over this and they finally relented. When I dropped the car off for work(4/8) I spoke with Diego of the service dept. He presented me a work order with a total of $150 for the brake work. I disagreed with this calculated price. He said, "Sign it or don't leave your car." Very rude response! I signed and left the car for the work only to challenge their final work price later. The next day I received a call from Herb Chambers dealership in Burlington. An employee named Joe called about my satisfaction with the work. I explained my disbelief as to how the bill was calculated. He agreed with my position. (4/10) He said that he'd get back to me. It's now 5/7 and he never called me back. When I dropped my car off on 4/8 to be repaired I spoke with Sales Manager Bill Ritchie. I explained my anger with my treatment in service. He gave me his card and asked me to call him if I needed some help. He recognized me as a (2) car buyer. I called Bill on 4/14 to explain my concerns about no call back from Joe and my disagreement with how my bill was calculated. He said he'd look into it and get back to me. It is now 5/7 and I have not heard from him either. Both Honda America and Joe from Herb Chambers Burlington agreed that my bill should have been calculated as follows. Total $289 plus tax, 15% coupon deduction (minus $43.49), minus $150 Honda credit, new total $96.50 plus tax. I paid $134.45. The dealership owes me the difference of $35.69 minus any tax difference from their original bill. Now, I spend over $50,000 on cars from this dealership and now have to squabble over this amount? Seems unreasonable and very disappointing. Weeks have past and my concerns have not been responded to by any return calls. They'll take your money when you buy while also taking it as they see it when service is needed. In addition, Honda America acknowledged that they are concerned about premature break pad wear. This dealership would not agree with this statement. I've never had any car's brake pads wear out this quickly. Just another cover up. More

I have typically purchased used cars through private sales, because I was intimidated by the idea of purchasing a new car at a dealership. I think that I had heard too many horror stories about "pushy s sales, because I was intimidated by the idea of purchasing a new car at a dealership. I think that I had heard too many horror stories about "pushy salespeople". Laurie Cantwell successfully erased this image from my mind. She was very skilled in helping me to figure out the best car for my needs. I found her extremely personable and perceptive. I would happily recommend her to my friends and family members. More

We leased our 2007 Honda Odyssey from Herb Chambers in Burlington, May 2007. After an outstanding experience, moving miles away and returning, we continue to go to Burlington. The exceptional customer s Burlington, May 2007. After an outstanding experience, moving miles away and returning, we continue to go to Burlington. The exceptional customer service that we have and continue to receive from John Silva, has commited us to returning to Burlington, MA - even though there are closer dealerships. You have earned our exclusive patronship. More

I purchased my first Honda vehicle in February 2010. I was not sure if I should purchase a Honda vehicle I wanted a vehicle that I would be happy with and comfortable to drive. My husband owns a Honda CR was not sure if I should purchase a Honda vehicle I wanted a vehicle that I would be happy with and comfortable to drive. My husband owns a Honda CRV that he has had for a few years and is very happy with it. We decided to go to Herb Chambers in Burlington near our home and also where my husband purchase his vehicle. That is where we met Laurie Cantwell, my sales person, that eventually sold me my 2010 Honda Civic. She took the time and patience to explain the types of vehicles that would fit my needs. My husband and I were impressed how knowledgeable she was when explaining the features in my Honda Civic. Also Laurie followed up with a telephone call the following day to see how I was enjoying my new vehicle. I wished it to be known that Laurie was to me the best salesperson I have every dealt with when purchasing a vehicle. She goes above and beyond to please her customers with her courteous and knowledgeable attitude, also her excellent knowledge of the Honda vehicles that when you leave Herb Chambers you will realize that you made a good decision in purchasing a Honda Vehicle. More

After hydroplaning and totaling my 2008 Honda Civic I went to Herb Chambers in Burlington because it is about 10 minutes from my home. I worked with Joshua McCarthy and Manny Freitas. Joshua McCarthy wor went to Herb Chambers in Burlington because it is about 10 minutes from my home. I worked with Joshua McCarthy and Manny Freitas. Joshua McCarthy worked with me closely to help me find the car I really wanted within my price range in a very short period of time. I totaled my car on a Tuesday and drove my new car off of the lot on Friday afternoon. They took care of the registration and transferred over my plates so I didn't have to worry about any of that. This experience was hassle free and exciting. Manny Freitas was very thorough walking me through the features of the new car and he even followed up with me the next week to see how I was enjoying the new car. I was pleased with my experience and will refer friends and family to this dealership if they are planning on purchasing a new vehicle. More

My wife and I just purchased a new Honda Fit from this dealer, and we could not have been more pleased with our salesman. Patrick Sisk was friendly, knowledgeable, and upbeat. When we came to the dealer dealer, and we could not have been more pleased with our salesman. Patrick Sisk was friendly, knowledgeable, and upbeat. When we came to the dealership Patrick didn’t have us dancing around before we had a set of keys and were looking around the cars. He was able to explain all the features and anticipated the things that would be on interest or importance. We felt like Patrick was working for us and not the dealer. He took the time to understand our situation, why we were looking, and made every effort to help us with our purchase. My wife and I had looked at several other dealerships and in the end we had decided to purchase with Patrick based on the experience we had with him. Several dealers look at who is buying the car and neglect the other person (spouse) but Patrick always included my wife. When I came in several days later to get my registration and sticker, he had me at the front of the line. I was in and out in under 20 minutes. It was a nice touch that he saw me coming in and met me at the door. He has called me several times to make sure the car is everything I expected it to be, and to answer any questions. Heck, I have the guy’s cell phone number! If you are looking for a new car, come and talk with Patrick. More

I had a very good first impression of the dealer. The I had a very good first impression of the dealer. The place was very neat and the employees very polite and friendly. When I met Amanda, I expl I had a very good first impression of the dealer. The place was very neat and the employees very polite and friendly. When I met Amanda, I explained that I wanted a specific Accord. She took the time to listen to my requests.She was extremely professional and efficient since the very first moment. She was also extremely knowledgeable of the car, its accessories, financing options and services offered by the dealer. She worked with me to get a lease price for the Honda that was satisfactory to both of us. Amanda Olson has kept in touch with me through phone calls. She is an amazing asset for your company. I have told others to look her up if they are interested in a Honda. More

When I went to buy my new car, I was lucky enough to work with Laurie Cantwell. She never made me feel pressured or rushed. This was the first car I ever purchased through a dealer so I was steeled for a rea with Laurie Cantwell. She never made me feel pressured or rushed. This was the first car I ever purchased through a dealer so I was steeled for a really negative experience. I knew all of the horrible car salesman stereotypes, so I considered myself ready. Instead, I encountered the exact opposite in Laurie. She made the whole experience painless for me. I watched some of the other salesmen badgering customers and one who even got into a fight on the phone, all while I was sitting there, trying to buy my car. I couldn't believe they would behave like that in front of customers. I knew right away how lucky I was to be dealing solely with Laurie. Now when my friends start looking at cars, I happily give them her name. I love my Honda and had a positive experience, but I will say that if I were to back, it would be because I wanted to work with Laurie Cantwell. More

I really want to commend Herb Chambers Honda of Burlington MA. From my first visit there and when I met Laurie Cantwell, I knew I was going to have a great car buying experience. After several "tir Burlington MA. From my first visit there and when I met Laurie Cantwell, I knew I was going to have a great car buying experience. After several "tire kicking visits" and several months later, I finally found what I wanted. Laurie Cantwell was there and made sure that every part of my purchase was a superior experience. She actually had to pick the car up at another Herb Chambers location over 30 miles away. Any issues that came up in the days prior to my trade-in and pick-up were handled flawlessly. I had visited several other dealerships prior to this purchase and the Herb Chambers family of dealerships that I visited were always the best. I will more than likely purchase all my future vehicles from Laurie and highly recommend this dealership ! More