Herb Chambers Honda of Burlington

The customer service provided was excellent. I have delt with Sergio in the past and he is professional and helpful.(and cute)! Josh the sales manager was great too. I got an excellent deal on my brand ne with Sergio in the past and he is professional and helpful.(and cute)! Josh the sales manager was great too. I got an excellent deal on my brand new Honda Civic Lease and have been a customer for over eight years. I would reccomednd this dealership. More

I was nervous when I went to look for a car but then I met my salesperson Elena and right away she set my mind at ease and made me feel comfortable. She gave me information and explained about the cars b met my salesperson Elena and right away she set my mind at ease and made me feel comfortable. She gave me information and explained about the cars but never pressured me. She was extremely patient and supportive throughout the entire process. Once I had decided on a car, Elena referred me to Tony to discuss financing and Tony was also extremely patient and helped me get the car I wanted. The entire process was much less stressful than I expected it to be and it made my car buying experience an enjoyable one. I would definitely return there in the future and will recommend Elena and Tony to family and friends. More

I have never had an easier more enjoyable experience buying anything as I did with this dealership. From the moment I walked in the door I was treated with the upmost respect and it seemed as though th buying anything as I did with this dealership. From the moment I walked in the door I was treated with the upmost respect and it seemed as though they really cared about helping me. Not only did I walk out of their with a great new car but I also felt so good about the experience that I would recommend them to anyone who will listen! More

Elena was great to work with. She was warm and friendly with us and our kids from the moment we walked into the showroom. She was very perceptive about what we were looking for in a used car. She was kno with us and our kids from the moment we walked into the showroom. She was very perceptive about what we were looking for in a used car. She was knowledgeable about the key features of the Honda in general and the model we we looking at specifically. Even after the purchase was complete, Elena followed up by phone to ensure our complete satisfaction. There were a few things that needed follow up/repair and Elena made sure the service department knew about our needs. More

I was recently looking for a specific used vehicle (Honda Element) and found some options at Herb Chambers. I came in to test drive with Manny. It turned out the one I wanted was at their Warwick, RI locat Element) and found some options at Herb Chambers. I came in to test drive with Manny. It turned out the one I wanted was at their Warwick, RI location. I asked Manny if I could see it. He said I had to commit to it before he would bring it up. I brought my trade car into be valued and expressed interest in getting the car if it drove like the one I test drove. Manny still pressed for me to commit, sight unseen. After three days of going back and forth with him about getting the car - even me offering to put a refundable deposit on the car to get it up to Burlington - Manny said that he was busy and couldn't get, but if I wanted to drive to Warwick he would call them to ensure that they knew he was "working" with me (i.e., wanted his cut of the commission). Apparently, my time is worth less than his. I was vivid. He repeatedly told me during the week he would get it done and that the car was reserved for me -- it wasn't. I looked it on the site again and it was gone. It had been sold. I immediately looked for other Elements and found one that was younger, had lower miles, Honda certified and from a dealer that wasn't an ass. I bought it and had it home before Manny got back to me two days later via email that the car had been sold and "that I should have committed upfront when I had the chance." DON'T BUY FROM THIS MAN. He is the worst. He is the epitome of a "used car dealer" -- always working the backroom deal and never delivering on his promises. I will never even consider buying from this dealership. More

When my Mom and I first met Rob back in Sept. 2010, we were immediately impressed with Rob. My Mom wanted a CR-V and Rob was very knowledgable. The one she wanted was not on the lot, but Rob got her the were immediately impressed with Rob. My Mom wanted a CR-V and Rob was very knowledgable. The one she wanted was not on the lot, but Rob got her the exact one she wanted. During the negoiation process, I have never had one go as smooth as this went. I did not think we were suppose to smile or joke around. With Rob, there was no pressure. He is very easy going and professional. I would absolutely purchase another vehicle from Rob Kinneen and Herb Chambers Honda of Burlington. If anyone asks me where to get a new Honda, hands down it would be Herb Chambers and I would tell them to see Rob in Burlington. Overall, extremely satisfied with the CR-V and the transaction with everyone at Herb Chambers of Burlington. More

Upon entering the Burlington dealership we were greeted promptly and a sales person (Laurie) asked how she could help. Laurie gave us the exact information regarding price and lease options. We had visit promptly and a sales person (Laurie) asked how she could help. Laurie gave us the exact information regarding price and lease options. We had visited two other Honda dealerships but the leasing program Herb Chambers offered was a good option. This being our first experience in this area Laurie went over all aspects of the lease process giving us exact information with which we could make our decision. It took us just one day to make the decision to lease from Herb Chambers. Laurie took care of all paperwork and the car was good to go. Pick up was easy and we had a thorough explanation of the cars workings before we left the lot and the confidence that if we had any questions or problems we could contact Laurie at any time. We also had a positive experience with T.J. Madden, Business Mgr. who went over all the options available which made it easy to pick out the one best suited to our purpose. All in all our experience was excellent and it was due to the personnel attention we received as well as the product. More

From beginning to end of my sales (and service) process, everyone at the dealership has been and always continues to be great! They always go the extra mile to make you not only satisfied but truly happy! I everyone at the dealership has been and always continues to be great! They always go the extra mile to make you not only satisfied but truly happy! I would send anyone looking for a new or used car there and hope to continue to buy cars there in the future! Until then, I will continue to go there for all of my car service needs. Thank you to all involved in my car purchase, especially Pat Sisk as he went above and beyond to deliver everything as promised! You have made me one happy girl and a customer for life! :) More