Herb Chambers Honda of Burlington - Service Center

I was at the dealership for an oil change when I was told the rear brakes on my "leased" three year old car had to be replaced. At the time, I was unable to afford the additional cost and I remembered receiv the rear brakes on my "leased" three year old car had to be replaced. At the time, I was unable to afford the additional cost and I remembered receiving a notice from Herb Chambers that they were interested in the CR-V model for their used inventory and they would be happy to evaluate may car for me. I asked the service department if someone would appraise the car before I went ahead and did the repairs. They were happy to oblige. I sat down with Amjad, the sales rep, went over the pros and cons of my situation. In the end, they were able to take my 2007 CR-V and put me into a 2010 for the same monthly payment. It was too good to be true! I was getting a brand new car for the same monthly payment and did not have to put any money out of pocket for repairs on the old one or expenses on the new. Everyone was very understanding and happy to help. I don't like high pressure tactics and making decisions under duress. I have to say, I never felt more comfortable in a car dealership than I did at Herb Chambers. More

I have been bringing my vehicles here for service for several years and have always been politely greeted in a timely fashion. I find their service personell to be very friendly. I have recommended famil several years and have always been politely greeted in a timely fashion. I find their service personell to be very friendly. I have recommended family and friends to service or purchase their vehicles from this dealer. Many of them has chose to use herb chambers and have also had wonderful experiences. More

I currently am driving my 4th Honda purchased at Herb Chambers Honda of Burlington. That right there should tell you everything. The sales and finance people have made each purchase a great experience. Chambers Honda of Burlington. That right there should tell you everything. The sales and finance people have made each purchase a great experience. I tell everyone about "my" car dealership. I also have my cars serviced at Herb Chambers. My most recent trip in was for a sticker and an oil change. As always, a friendly group of customer service people leads to an enjoyable experience. The best part for me is the free car wash and vacuum. I never have any worries when I leave there. THX Herb Chambers. I'll be back. Kathy More

Since I purchased my 2007 Honda Accord from Herb Chambers Honda of Burlington in September 2007, I have had the opportunity to visit the Service Department on a few occasions for periodic oil change(s), a na Honda of Burlington in September 2007, I have had the opportunity to visit the Service Department on a few occasions for periodic oil change(s), a nail in my tire and vehicle service warranty checkups. I have always been greeted courteously and professionally by the Service Department personnel, especially by Christopher Glen, Jessica Johnson and Christine. They will make sure your vehicle is serviced properly, ask if you have had any issues with your vehicle and make sure your service is performed in a quick and timely fashion. They will give you an estimate of how long a wait it will be before your vehicle service is completed and make sure your auto is returned clean and the service required is performed properly. If a part is needed for your auto and it is not in stock, they will place the order for you and make sure you know when the part will be available for installation via a telephone call but you will be given an estimate prior to leaving the dealership. (I needed to replace my center console on the dashboard--it was defective--the part was delivered within a week and the installation service was prompt and efficient.) I highly recommend the Service Department at Herb Chambers Honda of Burlington. You will not be disappointed if you work with Christopher Glen, Jessica Johnson or Christine. More

I purchased my Honda Accord new in 2004. Since then all I purchased my Honda Accord new in 2004. Since then all service has been done by Herb Chambers of Burlinton. I have recieved great service since that I purchased my Honda Accord new in 2004. Since then all service has been done by Herb Chambers of Burlinton. I have recieved great service since that time. Recently I had new rear brakes installed and was very pleased with the work. I always refer people to buy there Hondas at this dealership. Laurie Cantwell in sales was very helpful with purchasing the car. More

Chris was very attentive to my needs and kept me well informed of the progress of my Honda being serviced.He let me know the issue I was having was covered under warranty and there would be no charge for informed of the progress of my Honda being serviced.He let me know the issue I was having was covered under warranty and there would be no charge for this visit.I find the whole service team to be friendly,fast, and efficient and I will bring all my cars there for service. More

I have purchased 3 Hondas from Herb Chambers of Burlington since 2003. I have found the pricing of the new vehicles to be very fair and competitive; the service to be excellent, very fast and thor Burlington since 2003. I have found the pricing of the new vehicles to be very fair and competitive; the service to be excellent, very fast and thorough (easy to get an appointment), and the employees I have dealt with friendly, competent and helpful. I will purchase my next Honda from this dealership, and I have recommended this dealership to family and friends who have bought there also. I feel that I have been treated as a valued customer by this dealership. I sincerely appreciate this and that is why Herb Chambers Honda of Burlington is the only dealer that I will patronize. More

Came to the dealership w/ a 2004 Honda Element that had a bad knocking sound in the right rear. I suspected an issue w/ the shocks or suspension. The service area was very busy, but after a short wait, the bad knocking sound in the right rear. I suspected an issue w/ the shocks or suspension. The service area was very busy, but after a short wait, they took my information and car keys and said it would be 45-60 minutes. Within about 40 minutes, I got a call, confirming the shock had to be replaced. They recommended some other service items that were coming due, but I declined. They estimated another 90 minutes to complete repairs. After almost 90 minutes, they called to say it would take another hour. Being a busy Friday afternoon plus the fact I hadn't made an appointment, I wasn't surprised by the delay and I appreciated the call. The waiting room has some magazines and TV, while there's a coffee machine downstairs. Finally, the car was done and I was quickly processed out. Overall, I can't complain about the experience. It looked like the service dept was very busy and they still completed the work in what I thought was a reasonable amount of time (3 hours total). I don't think they washed the car, but that's a minor point for me. I've seen plenty of complaints about Herb Chambers Honda, so I thought it fair to let folks know there are decent experiences too. More

On Monday morning, June 29th 2009, I dropped off my 2007 Pilot for service at Burlington Honda. I called about 4:00pmish to schedule a pickup from the YMCA that is less than (2) miles from the dealership. Pilot for service at Burlington Honda. I called about 4:00pmish to schedule a pickup from the YMCA that is less than (2) miles from the dealership. I was informed that they don't do pickups. I found this to be odd seeing that they do drop offs in the morning and that Cambridge Honda have runs throughout the day. I asked if they could make an exception due to having my (7) year old daughter with me. It was 80 degrees outside during end of day traffic and along busy streets. I was told that it was nothing that they could do. It was even suggested to me to either rent a car or get a cab. I was shocked by this response because I do know that exceptions have been made for other customers in the past. At this point, we just decide to walk the (2) miles from the Y to the dealership, with our bags, after she was in the sun all day at the Y's outdoor camp, carefully alongside the busy traffic in the street. After taking the (2) mile walk in the hot sun after a full day of camp and work, we had gone to the reception area to pay the bill and to get our keys. Normally, after getting the car serviced, it is waiting out front or someone tells us where the car is. Well, the car wasn't out front and the receptionist didn't tell us where the car was located. So, we go outside only to find the car barricaded by a host of other vehicles. After this insult and inconvenience, I was not able to get my exhausted child in the car and home for some rest and dinner. So, I had to go back to the reception area and ask them to move the other cars so that I could leave. After getting us situated in the car to go home, I see the Cambridge Honda plate bracket lying next to the passenger side seat on the floor. One of Burlington Honda Staff took the bracket off without a phone call indicating they were going to do so, nor left a note as to why they did it. I contacted the Honda Facilitator, Laurie, when I got home and told her what had happened. She was sympathetic and confirmed that they have made exceptions in the past and picked up people and that she would have done it herself. She told me that the service manager will follow up with me in the morning. I spoke with John Flannery the following morning. He apologized for my bad service experience and stated that he was short of staff yesterday. We had a pleasantly toned conversation and I expressed that I was shocked and disappointment at the level of customer service from Burlington Honda. I was just in his showroom about a month ago, working with a salesman, looking to trade in my 07 Pilot and get a new 09 Pilot. He told me he understood if I got the vehicle from somewhere else and hope that this experience won't happen to anyone else again. Other than a 'sorry for the experience' and a 'thank you' for calling regarding the experience, that was it. That is how we left the communication. Not once did he comment on the awful treatment to my seven year old daughter who was an innocent, tired, hungry child that had to go through this. I am from the Midwest. And, there aren't too many places in the Midwest that would come close to allowing this behavior to be acceptable representation of their company. When we first moved here, we moved to Lexington and purchased our Pilot from Cambridge Honda. We have moved and the Burlington Honda is closer. Despite being told by neighbors, colleagues and friends that we shouldn't go to any Herb Chambers dealership for anything, I was fine taking a chance with the Burlington Honda dealership. Now, I can see how they have developed this reputation. So, instead of being a satisfied customer and telling people that this experience was different and that they should give you a try, I will be another HIGHLY dissatisfied and unappreciated customer willing to go out of my way to a further dealership so that I don't have to deal with another unfortunate and troubling customer service experience. I also sent an email to the General Manager, Gerry Salois as well as to Herb Chambers and didn't hear back from either one of them. More

There is a real sense of caring for the customer. They are polite and very accomodating. Service on my car has met high expectation. John Silva service agent provides the knowledge, courtesy, and respec are polite and very accomodating. Service on my car has met high expectation. John Silva service agent provides the knowledge, courtesy, and respect for a customer. There is a sense that he really cares. John is an asset to Herb Chamber Dealership. The manager at the Service department appears to be a calm, knowledgeable and fair business man. More