Herb Chambers Honda of Burlington - Service Center

There is a real sense of caring for the customer. They are polite and very accomodating. Service on my car has met high expectation. John Silva service agent provides the knowledge, courtesy, and respec are polite and very accomodating. Service on my car has met high expectation. John Silva service agent provides the knowledge, courtesy, and respect for a customer. There is a sense that he really cares. John is an asset to Herb Chamber Dealership. The manager at the Service department appears to be a calm, knowledgeable and fair business man. More

I bring my 2001 Honda Accord to have regular oil change in this dealer for several years. The last one is about one month ago. Not too long after the oil change, my oil light starts to turn on on a long in this dealer for several years. The last one is about one month ago. Not too long after the oil change, my oil light starts to turn on on a long road trip. I had a inspection at a local autoshop. It turns out the oil stick had no sign of oil and there are blobs of glue around the oil drain plug. I got back to this dealer' service department and their explaination was that in the last oil change, the thread was damaged, so they just covered it with glue and hoping to fix this on my next visit. They don't even mention this in their service report or letting me know I should find time to replace this soon. What kind of service workmanship is this? I don't expect this from a dealer service department. They even want to charge me over $700 for replacing the oil pan. My advice to others: Think twice to go there for service! More

Spoke to woman in the service department. She was very rude. I do believe she had no customer service training. I will not be doing business with them again. I had a fairly simple question pertaining t rude. I do believe she had no customer service training. I will not be doing business with them again. I had a fairly simple question pertaining to warrantee. She could have given me the answer simply by saying "If there was no accident or damage to the part physically by blunt trauma, then it would be covered by warrantee", but instead she would not even look it up. She said simply that the car must be brought in to be looked at. I think she was lazy. She definately was rude. No apology. No flexibility. More

1. They take days and never return car on time. 2. 1. They take days and never return car on time. 2. Charge excessively high putting some unknown things on list. 3. They probably break more things 1. They take days and never return car on time. 2. Charge excessively high putting some unknown things on list. 3. They probably break more things that they fix. The agent suggested in begining the it was just 90 k service and little change in break so it would come to 600 bucks. Later he put so many other things like Bush change and tire rotation which was not necessary as I just had bought all new tire couple of months before. The most needed things was break because it was reaaly in bad shape. Rotor was damaged , so after requesting 10 time what they did was replacing the break pad. My rotors are still the old ones after Paying almost $"1500". I never go there again. Then my remote key is also not working now they kept it and told that it will be fixed but I dont know when. Conclusion avoid this place as much as possible. More

Service was prompt and hassle free. Made the whole service experiance very pleasant. I have bought two cars and my family has bought 4 from this dealership. service experiance very pleasant. I have bought two cars and my family has bought 4 from this dealership. More