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Herb Chambers Kia of Burlington
Burlington, MA
855 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 855 reviews
February 27, 2010
Pleased with staff, very friendly, great service. I was unsure about car I picked, and asked for extra test drives... they did not show any hesitation. Only suggestion would be to ask customers if they unsure about car I picked, and asked for extra test drives... they did not show any hesitation. Only suggestion would be to ask customers if they are in hurry, since some steps during the process were slow. Other than that, I highly recommend shopping there. More
by kkulovic
Employees Worked With
Steve, Derek
February 23, 2010
The staff I dealt with were excellent. There was no pressure, great price, great service. They took care of all my needs and answered my questions. I was able to test drive a representative vehicle t pressure, great price, great service. They took care of all my needs and answered my questions. I was able to test drive a representative vehicle that I was interested in purchasing in the highway that I usually test drive a prospect (around 20 miles away from the dealership). They were also very understanding of my situation when my trade-in died upon arrival to the dealership. More
by dgoon
Employees Worked With
Leanne, Josh, Steve
February 21, 2010
My expereance at KIA OF BURLINGTON MA was unexpected,I was treated with respect and dignity. THE WHOLE STAFF was pleasant,helpful and trustworthy. I got the vechile that I wanted at the PRICE,COLOR,STYLE was treated with respect and dignity. THE WHOLE STAFF was pleasant,helpful and trustworthy. I got the vechile that I wanted at the PRICE,COLOR,STYLE AND EXTRAS that I wanted. The experence changed the way I had viewed car dealerships in a goodway.I would recommend KIA OF BURLINGTON to my friends and family. THE KIA STAFF is the reason I would return as a customer. Sincerly, Skip Murray More
by Skip Murray
Employees Worked With
scott sundie erik johnson leanne steve bob
February 17, 2010
I have NEVER been to a car dealership quite like this one. I have to say it is the best experience I have ever had in buying a car. I did NOT feel pressured at all. Everything was explained to me in d one. I have to say it is the best experience I have ever had in buying a car. I did NOT feel pressured at all. Everything was explained to me in detail. I felt like I was dealing with friends instead of sales people. I had a wonderful experience and I will be telling all my friends about this dealership when they are looking for a new vehicle. Thank you very much. More
by lmuise
Employees Worked With
Leann, Bobby, Scott, Joshua and Steve
February 10, 2010
I have called this dealership to have a recall performed on my vehicle, and a very nice man named Steve answered the phone. I guess they are just getting ready to open (not fully staffed, I guess...) and he on my vehicle, and a very nice man named Steve answered the phone. I guess they are just getting ready to open (not fully staffed, I guess...) and he assured me that I would be getting a call back. I figured, "yeah, sure.." as my past experiences with OTHER dealers were not very helpful. What do you know, I got a call back within a couple of hours from a very friendly voice belonging to Eric- He stated that he was the service manager and they were getting the service staff gathered and trained, as they were to be opening very soon. He assured me that he would contact me THE MINUTE they opened, so I can be the FIRST customer! He asked if this was an emergency, and if my vehicle was running properly (he really seemed to care!). If this is the caliber of service I can expect from just speaking with them on the telephone, I think I have found a new home for service for my family's 2 KIAs!! I also can't wait to see the new dealership! Best of luck to Burlington KIA! Keep this up, and I'll be a regular customer!! More
by n-tshelly
Employees Worked With
Steve, Eric
