Herb Chambers Lexus of Hingham

This was my first time here for service. Everything was great! I will be back. I highly recommend this dealership. Everything was great! I will be back. I highly recommend this dealership. More

Excellent service. Very professional. Price as discussed. They have serviced several of our cars, never a problem. Very professional. Price as discussed. They have serviced several of our cars, never a problem. More

I have owned my car for 1 year. I recently brought it in for the 10k mile service. When I gave it to my service advisor he told me it would be a maximum of 90 minutes. Well, I got I recently brought it in for the 10k mile service. When I gave it to my service advisor he told me it would be a maximum of 90 minutes. Well, I got out of there 2 1/2 hours later! AND they failed to do the annual inspection. My last experience with them was similar. I was only given 1 key when I took possession of my car due to a “chip shortage “. When I came in to have the key programmed they said it would be a max of 90 minutes. I was there close to 3 hours. The first service at 5k miles was ok/uneventful. Each of my visits for service were complementary. After the complete disregard of my time and the lack of detail to attention you can be assured that I will not return for service in the future. When I was buying the car the salesman bragged about Her Chambers service. Well, I am laughing out loud! More

Great experience with service advisor Elijah. Car serviced and returned on time. Fees explained completely. Car serviced and returned on time. Fees explained completely. More

Very professional. . Thoroughly laid out options. Very knowledgeable about the cars and service. Treated us fairly. . Thoroughly laid out options. Very knowledgeable about the cars and service. Treated us fairly. More

My service advisor was professional, efficient, and communicated with me throughout my service experience. I was also given a loaner vehicle. communicated with me throughout my service experience. I was also given a loaner vehicle. More

First service experience at HC Lexus. Professional, quick, and thorough. My only single complaint, unrelated to the service visit, is that waiting six months for a second key fob for a br Professional, quick, and thorough. My only single complaint, unrelated to the service visit, is that waiting six months for a second key fob for a brand new vehicle is not what I expected. More

Herb Chambers Lexus was terrific in handling my emergency battery problems. The service was outstanding. battery problems. The service was outstanding. More

Extremely disappointed with the lack of response from late February when I picked up the car. Waited to be contacted for a process that came with the car. Left several messages with no response. John in late February when I picked up the car. Waited to be contacted for a process that came with the car. Left several messages with no response. John in the parts department followed through on this service and it took him 3 calls a week apart to finally get someone to contact me. I made an appointment for 5/29 at 2PM which I arrived 10 minutes early and the reception area had nothing in the computer. I was then walked over to the woman I had made the appointment with and proceeds to tell me that they left. She called them to return which took over 1/2 hour. I had asked to use a loaner as I had been so inconvenienced and was told there would not be any available. I observed 2 courtesy cars in the lot and they were still there when I left. I had 2 Lexus vehicles in the past through Lexus of Watertown and they were fabulous. Always treated the customers with respect and care. I can’t believe that this situation took from late February until the end of May. More

Tom McCafferty was exceptional as our service consultant. He explained everything in detail before and after . We enjoyed seeing the video of our car with the work needed and why He explained everything in detail before and after . We enjoyed seeing the video of our car with the work needed and why More