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Herb Chambers Lexus of Hingham
Hingham, MA
2,317 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,317 reviews
Helpful May 11, 2024
Excellent service for urgent problem. Kevin was very efficient, and clearly communicated with me the status of my vehicle. Whole process went went very smoothly. Kevin was very efficient, and clearly communicated with me the status of my vehicle. Whole process went went very smoothly. More
by Susan
May 10, 2024
The moment I brought my car into Herb Chambers Lexus of Hingham I got top-notch service from Elijah Marciello and others in the service department. They kept me updated throughout the day as to what was go Hingham I got top-notch service from Elijah Marciello and others in the service department. They kept me updated throughout the day as to what was going on, and when it would be ready, I wouldn't hesitate to bring my car back, I give them up five star rating out of five More
by ccattaneo
Employees Worked With
Elijah Marciello
May 09, 2024
Michael Y is great guy , always take good care of his customers. I would definitely introduce my friends and family’s to Mike for there next car. customers. I would definitely introduce my friends and family’s to Mike for there next car. More
by Ginglam1010
May 09, 2024
The service/salesman at Lexus I believe his name is James or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a rea or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a real bad light on this dealership which has always served me well. This experience had put a sour taste in my mouth about Lexus. But luckily thanks to manager Eric. Whom righted the discrepancy, relayed the proper message, and even retrieved the mechanic so that I may have my questions properly addressed. Jim or James on the other hand; honestly should not work in that department. If he cannot properly convey services needed and provide excellent customer service. I was told I had to pay over 9000 dollars for a job that closer to 600 dollars. And when I asked for a breakdown. I was given the same improper message and it completely exposed that this service/ salesman had no idea what he was talking about. And relatively gave off the impression that Lexus does not care about their customers and their satisfaction. Also made me want to report Lexus to the BBB and attorney general office for price gouging and fraud. All because someone didn’t take the time to understand, adhere, and genuinely care about what they are doing and what they were going to be delivering to the customer. As stated before Eric and the mechanic whom came to address my concerns displayed the Lexus standards and customer appreciation that I expected originally. And I am truly appreciative and grateful for them and that they are there. More
by Emerc777
May 06, 2024
This dealership is five star service! This is my second Lexus and one of the reasons is the service I get at Herb Chambers Lexus of Hingham. This is my second Lexus and one of the reasons is the service I get at Herb Chambers Lexus of Hingham. More
by Norma L
Employees Worked With
