Back

Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,160 Reviews

1,160 Reviews of Herb Chambers Lexus of Hingham - Service Center

Sort by
April 13, 2021

My recent visit for recommended service and analysis of a potential problem was performed in an extremely professional manner. All the employees were very professional and courteous. More

by Appljhen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Herb Chambers Lexus of Hingham responded

We're thrilled to hear that our team delivered such an exceptional service experience! Thank you for trusting Herb Chambers Lexus of Hingham with your vehicle and your business!

April 13, 2021

Claudia Melgarejo is an exceptional service advisor - no matter what the problem is she understands it with super friendly expertise - Brilliant - Thank You Claudia! Look forward to seeing you on each servi More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Herb Chambers Lexus of Hingham responded

Jim - We really appreciate you stopping by to share this feedback about Claudia. It's wonderful to hear that you can depend on her to take excellent care of you and your vehicle. Thank you so much for choosing Herb Chambers Lexus of Hingham!

March 24, 2021

Tom has always been professional and attends to each detail. This is my second SUV and he keeps it in top condition. Thank you Tom More

by Chaffeegp
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mar 25, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for your continued business and your confidence in Tom! We are thrilled that you are always so well taken care of and we look forward to welcoming you back to Herb Chambers Lexus of Hingham next time.

December 31, 2020

I recently had service done on my Rx350 and Eric Barbosa was amazing! He greeted me when I walked in and was extremely helpful the entire time. If I would give him more stars I would! More

by landrade
Recommend Dealer
Yes
Employees Worked With
Eric Barbosa
Jan 04, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for trusting us with your Lexus RX350! We are so happy to hear that Eric took excellent care of your vehicle and earned your five stars. Hope to see you next time at Herb Chambers Lexus of Hingham!

September 17, 2020

Mark is always very helpful. We appreciate that. He went out of his way to make sure our problem was handled. He also showed us some more gadgets in the car. More

by Kathleen Barry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hausman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Herb Chambers Lexus of Hingham responded

Thank you for this lovely review of Herb Chambers Lexus of Hingham, Kathleen! Mark is just as attentive and knowledgeable as you say, and we'll be sure to relay your kind words to him. Thank you for trusting us with your vehicle and your business!

August 20, 2020

Service is understated these folks extend well beyond your normal Lexus experience - give the the opportunity and they just respond - thanks for making it easy and convenient! More

by Mquarella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Burbine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Herndon
Aug 21, 2020 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! It was our pleasure to assist you here at Herb Chambers Lexus of Hingham, and we look forward to your next visit!

February 19, 2020

always very thorough. repairing a sensor the size of a dime in the bumper costs @$700 dollars. Wouldn't it be smarter to build them into the fenders where they would be bet More

by jwilliamburns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2019

Offered us great help and gave us personal info to contact him any questions or anything about the car, always had answers when it came to questions. Very supportive employee thank you Evi More

by Anon1886
Recommend Dealer
Yes
Employees Worked With
Evison Tili
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2018

Service. I've dealt with Rick for years, always there when you need an answer. Very knowledgeable in his profession. Highly recommend, always in a timely manne More

by LS460
Recommend Dealer
Yes
Employees Worked With
Ricky Medeiros
October 07, 2017

Excellent service. Tom McCafferty is an excellent service advisor. He organizes the service for both of our Lexus vehicles and is very responsive. I also appreciate the More

by rpglgg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2017 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to write this fantastic review and give Tom such a wonderful 5-star rating! Best, George Sarkis, General Manager