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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,470 Reviews

1,470 Reviews of Herb Chambers Lexus of Hingham - Service Center

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July 16, 2025

Service was good, follow up and communication great. I added on a full car detail that was terrible. They sprayed the wheel bright but never wiped it on the tires, some of the windows weren’t washed, th More

by Nicoledurocher
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa Albanese
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Herb Chambers Lexus of Hingham responded

Nicole, I'm sorry to hear about your disappointing detailing experience. We strive for thoroughness and precision in our services, so it's concerning to learn we fell short here. Please reach out at your earliest convenience if you'd like us to address this further or have any other concerns. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

July 13, 2025

James was very friendly and courteous. I loved the video explaining the work done on my car. More

by lindariordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Jul 14, 2025 -

Herb Chambers Lexus of Hingham responded

It was our privilege to serve you, thanks so much! James will appreciate your shoutout. - The Herb Chambers Lexus of Hingham Team

July 09, 2025

Patrick Chahwan and his team provide A+ service and that’s why I’ll always recommend Herb Chambers Lexus in Hingham More

by CP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Chahwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elijah the service manager
Jul 09, 2025 -

Herb Chambers Lexus of Hingham responded

We're delighted to hear that Patrick and the team took such great care of you! Thank you for choosing Herb Chambers Lexus of Hingham and for sharing your support on our page. See you next time!

July 08, 2025

Always the best experience hands down, professional and friendly and amen you feel right at home. More

by Desire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Jul 09, 2025 -

Herb Chambers Lexus of Hingham responded

Your kind review warms our hearts! Thank you from the Herb Chambers Lexus of Hingham Team.

July 07, 2025

A great experience and the following video is a nice addition to the customer. It was prompt and 15 minutes it had a new tire and my vehicle went into the driveway car wash. Great first appointment at More

by kathy167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2025 -

Herb Chambers Lexus of Hingham responded

Hi Kathy - Welcome to Herb Chambers Lexus of Hingham! We are thrilled to hear that our team took such great care of you and ensured that you were kept well-informed throughout your visit. Thank you for sharing your business with us!

July 06, 2025

The staffs matters a lot! We can always find a new dealer but not the same kind of people. From the service Advisors like Joshua Archibald, Tom Cafferty, and Elijah, the adviso More

by Jd.PhD.2togo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Salvador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Oliveira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Nepomuceno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cagdas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Talisa Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Archibald and Elijah, service advisors
Jul 07, 2025 -

Herb Chambers Lexus of Hingham responded

Thank you so much for your confidence in our team, Rodolfo! It means a lot to hear that you are so well taken care of by Joshua, Tom, Elijah, and the rest of the Herb Chambers Lexus of Hingham team. We appreciate your business and we hope to see you again in the future!

July 03, 2025

This is a great dealership to do business with, very responsive and excellent service department More

by margarethuskins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah
Jul 07, 2025 -

Herb Chambers Lexus of Hingham responded

This review means a lot to us, Margaret! Thank you for choosing Herb Chambers Lexus of Hingham and for sharing your experience. Drive safely!

July 02, 2025

Thank you Tom for taking care of my recent service - I love getting the video of the review of my vehicle - it helped me decide what service to go ahead with!! Lisa Monahan More

by Lmon1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Herb Chambers Lexus of Hingham responded

We're happy to hear that Tom and the team at Herb Chambers Lexus of Hingham provided a helpful service experience, especially with the video review feature. Thank you for sharing your feedback!

July 02, 2025

I was checked in immediately , Then I was informed of what service was going to be done to my car. My car was ready at the time Elijah said it would be. It was washed and vacuumed and looked great. Job w More

by charliebert
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Marciello, Bahram Khan
Jul 03, 2025 -

Herb Chambers Lexus of Hingham responded

Charlie, we're delighted to hear that Elijah and the team at Herb Chambers Lexus of Hingham provided such efficient service. Thanks for sharing your experience with us!

June 28, 2025

Excellent service department and very upfront about the repairs and cost. The staff was also friendly and knowledgeable More

by Jhannon700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Nepomuceno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Talisa Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your experience with the service department at Herb Chambers Lexus of Hingham! We're glad to hear that our team provided friendly and knowledgeable assistance while being transparent about repairs and costs. We appreciate your support!