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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,406 Reviews

1,406 Reviews of Herb Chambers Lexus of Hingham - Service Center

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August 04, 2023

Great sales and service experience. Friendly and helpful staff. Most recently Talisa in service was excellent. More

by GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
Aug 04, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know you had a great experience with our sales and service team, especially Talisa. Thanks for choosing Herb Chambers Lexus of Hingham!

August 03, 2023

I dropped my car for service earlier this week. When I went to pick the car up my license plate was crushed and bent out which. The service advisor could not tell me why, but it did not look like t More

by LS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Chan
Aug 03, 2023 -

Herb Chambers Lexus of Hingham responded

I'm disappointed to read about your recent experience with us, especially regarding the damage to your license plate and the cleanliness of your car. We strive for top-notch service so it's upsetting that we didn't meet those expectations this time around. I'd like to personally assist you and see how we can improve your 1-star rating moving forward. Please reach out to me at your earliest convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

Aug 09, 2023 -

LS responded

I was in the market for a new car and looking at the new rx 350 but given your abysmal service recently with my nx and in the past I traded the Lexus NX for an Audi last week so the services are no longer needed.

August 03, 2023

5 star from time schedule to the time of pick up. Thank you very much More

by Rscoastline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Aug 03, 2023 -

Herb Chambers Lexus of Hingham responded

We are so glad the Herb Chambers Lexus of Hingham team could deliver a five-star service experience. It was a pleasure!

August 01, 2023

Outstanding service department, especially Kevin who is knowledgeable and trustworthy. This is a quality dealership as are all Herb Chambers ones that I have been to. More

by Dave M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Chan
Aug 01, 2023 -

Herb Chambers Lexus of Hingham responded

Dave, we're glad to know you had an outstanding service experience with Kevin at Herb Chambers Lexus of Hingham. We appreciate your trust and hope to see you back again down the road!

July 31, 2023

Lexus as usual exceds all expectations. Kevin like always is on top of everything. Your customer service is unbelievable nobody is on par w you guys More

by John30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adel Nasser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vitor Duarte, Kevin Chan
Jul 31, 2023 -

Herb Chambers Lexus of Hingham responded

John, we're delighted to know that Kevin and our team at Herb Chambers Lexus of Hingham exceeded your expectations. We strive for top-notch customer service! Thanks for the review.

July 31, 2023

Services was great and in a timely manner. Everything was done on time and in a professional manner. More

by Khanh319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TALISA
Aug 01, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Herb Chambers Lexus of Hingham!

July 30, 2023

Kevin was extremely personable and helpful. Very accommodating to our situation. A valued employee. You are fortunate to have him on staff. Again thanks for your help and assistance toda More

by rdsouza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Aug 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that Kevin was able to provide you with a personable and helpful experience at Herb Chambers Lexus of Hingham. We appreciate your kind words and will be sure to pass them along!

July 29, 2023

Well organized dealership. Greeted nicely on arrival! Very competent customer representative. Competent staff. Pleasant environment to wait for service to be completed. More

by rwwhitney20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Jul 31, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that you had a positive experience at Herb Chambers Lexus of Hingham! We strive for excellent customer service and we appreciate your feedback. Thank you, and we look forward to seeing you again soon!

July 29, 2023

Always very helpful staff. Kavin is always very helpful & knowledgeable. I can trust on his judgment More

by Rana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Aug 01, 2023 -

Herb Chambers Lexus of Hingham responded

We are glad to hear that Kavin provided excellent support. Thank you for trusting the Herb Chambers Lexus of Hingham team, Rana.

July 29, 2023

The service advisor Talisa was great! Service was fast also and the quality was great! More

by RX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
Jul 31, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you so much for the five-star review of Talisa and Herb Chambers Lexus of Hingham! We love to know when our customers are happy with our services.

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