Herb Chambers Lexus of Sharon

Very poor salesman- purchase experience I bought my first Lexus last Nov, a previously owned 2013 Lexus 350RX. Because of Lexus' reputation, I went to the Sharon location to look at car I bought my first Lexus last Nov, a previously owned 2013 Lexus 350RX. Because of Lexus' reputation, I went to the Sharon location to look at cars of this model I had seen online. The salesman, Nick Salem offered to have the car ready to take home that evening, promising to have the scratches on the vehicle removed by that time. Needless to say, the scratches still remain after months of phone calls and visits, the last one on June 29, 2015. I have sent a letter and filled out surveys to no avail. with no response from the dealership. There have been many form letters received by mail asking if "the recent service met my expectations." No, it doesn't! June 29 visit: the 35,000 check was done as expected, car washed and cleaned. However, there was a mix-up in the visit which was previously scheduled for the week before, therefore, there were no loaner cars available,. When I went to pick up my car at 5:30PM, I was extremely upset about the scratches still remaining, but there were no service people to speak to at that time. More

Great experience and awesome dealership! I took home my RX350 tonight and could not be happier! Rob Williams was my salesperson and he was professional, extremely knowledgable and seemed to I took home my RX350 tonight and could not be happier! Rob Williams was my salesperson and he was professional, extremely knowledgable and seemed to know exactly what I needed without being overly aggressive. He truly made me feel as though he was a long time friend. I highly recommend this dealership as well as Rob. More

Great experience First time car buyer, after looking online for a few weeks I found a used ES 350 that looked like it would suit my needs. I scheduled an appointment, First time car buyer, after looking online for a few weeks I found a used ES 350 that looked like it would suit my needs. I scheduled an appointment, and Janine Ballarino was an excellent help. I came in very unprepared, knowing nothing of the out of state registration procedures, without a check. She helped with all of my questions(and there were quite a few), held the car for me, and arranged for it to be driven to my local DMV for registration and pickup. The entire experience was very pleasant, the location was beautiful, and there were no hidden fees or sales pressure. More

EXCELLENT! Spero is awesome! EXCELLENT, EXCELLENT, EXCELLENT! I couldn't be happier with my new car. This is my 3rd Lexus from Herb Chambers and Spero Coston has been WONDERFUL t EXCELLENT, EXCELLENT, EXCELLENT! I couldn't be happier with my new car. This is my 3rd Lexus from Herb Chambers and Spero Coston has been WONDERFUL to work with! He takes his time with you, he doesn't push you, and will show you every car...if you want. He spent several hours with me last week because I wasn't sure what I wanted, and he took me through all the options and scenarios- and was more than happy to do so! I wouldn't go to any other dealer or want to work with any other salesman other than Spero, he is superb and truly cares about his customers! More

Smooth and Great no hassle I bought a new Lexus 350 suv and had the best experience ever with Amanda Rosata and Kevin my salesman. Everything went great because of both of them. I bought a new Lexus 350 suv and had the best experience ever with Amanda Rosata and Kevin my salesman. Everything went great because of both of them. They were truthful and so helpful to me every step of the way to my purchase! Thank you so much. Sheila Graves More

Wonderful experience in the service department Going to Lexus of Norwood is a truly wonderful experience you are treated wonderful by the employees they treat you with the utmost respect and they Going to Lexus of Norwood is a truly wonderful experience you are treated wonderful by the employees they treat you with the utmost respect and they handle the service department very smoothly More

Customer Service is #1! I wanted a particular interior/exterior color combination. It took some work, but Herb Chambers Lexus of Sharon found it. They certainly put the custo I wanted a particular interior/exterior color combination. It took some work, but Herb Chambers Lexus of Sharon found it. They certainly put the customer first. More

Excellent service response After having scratches painted over on my hatchback I wanted my scratched Lexus emblem replaced as well. After driving to the dealership to have it r After having scratches painted over on my hatchback I wanted my scratched Lexus emblem replaced as well. After driving to the dealership to have it replaced, it was found not to be in inventory as was thought and I had driven the distance in vain. Danny resolved the situation and offered to have a service person drive to my home to replace it totally free of charge once the emblem was in stock. This is the type of service I expected and it met my expectation. More

Outstanding Dealership experience! I recently purchased a Lexus RC from the Herb Chambers dealership in Sharon. It was an incredibly easy and enjoyable buying experience! I dealt with I recently purchased a Lexus RC from the Herb Chambers dealership in Sharon. It was an incredibly easy and enjoyable buying experience! I dealt with Janine Ballerino in the sales group and she was absolutely fabulous. She's down to earth, extremely knowledgeable on each of the Lexus models and she was very patient in explaining all of the features of the particular car I was buying. Janine went above and beyond my expectations in creating a stellar car buying experience. I will definitely recommend this dealership and Janine, in particular, to anyone I know who is interested in buying a Lexus! I could not be any happier with my purchase!! More