Herb Chambers Lexus of Sharon - Service Center

I visited Herb Chambers Lexus for the 10k service for my 2013 Lexus GS and worked with Danny Blinn . I wanted to recognize Danny for exceptional customer service and for going above and beyond on an excepti 2013 Lexus GS and worked with Danny Blinn . I wanted to recognize Danny for exceptional customer service and for going above and beyond on an exceptionally busy day. Apart from the regular service, I was having problems with the Lane Keep Assist (LKA) in my car. Despite the fact that Danny was very busy and had multiple customers to handle at that time , he took the time to actually listen to the problem I was having and even took a test drive with me to see what was going on with the LKA. In fact , he ended up noticing that the Fast Lane Tag was interfering with the LKA and ended up resolving the issue. He was extremely polite , courteous and was focussed on making sure that I had a fantastic experience while getting my car serviced. I will definitely be requesting Danny as my service advisor in the future and would recommend him and Herb Chambers Lexus to anyone for their Lexus related needs. More

Dany is such an asset to your dealership. My husband and I have had several dealings with him, mainly routine services. We called him for a problem recently, he reassured us and next day called and asked i I have had several dealings with him, mainly routine services. We called him for a problem recently, he reassured us and next day called and asked if he could arrange to have car seen that day. He always gets right back to us if we leave a message for him He always treats us with such care, we feel very comfortable knowing he knows how to help. He is very knowledgeable, honest, and reassuring. I don't always take time to fill out surveys, but his service is outstanding! Herb Chambers lexus, has been outstanding the last four years we have had our car. Thank You, JoAnne and Paul O'Brien Norton, mass More

I've really enjoyed working with Danny. I had a problem with the passenger side mirror and it could not be adjusted remotely. Each time I started the car, I had to get out and adjust the mirror ma problem with the passenger side mirror and it could not be adjusted remotely. Each time I started the car, I had to get out and adjust the mirror manually. When I called Danny from the road, he suggested I come by (no appointment needed) so that he could diagnose the problem. The mirror needed replacement and would have to order the part. In less than a week, he called to say the part was in and it was replaced the next day, while I waited. I was impressed with the way Danny handled my problem and with the service technician, too. Arnold Green More

I came to Herb Chambers Lexus at Sharon to buy a Lexus RX 350 2013. The Sales and Leasing Consultant name Don Xu and Manager name Sam LI were helping me out. They were very professional and they were trying 350 2013. The Sales and Leasing Consultant name Don Xu and Manager name Sam LI were helping me out. They were very professional and they were trying to make the best they can for us. Finally, we bought the car. I really appreciated what they have done to us. It was all careful to clients beyound the sale profession. I would definitely come back and introduce my friends and all people that I know to come to buy car with Sam and Don. More

The only reason I had service done at this dealership is because of prior relations with Danny Blinn at his previous employer. As usual Danny was the best at what he does. You have the best service rep the because of prior relations with Danny Blinn at his previous employer. As usual Danny was the best at what he does. You have the best service rep there is. More

The customer service by Danny Blinn is exceptional. He always makes sure that I am happy with the service and goes above and beyond--any time there is an issue Danny is sure to fix it and make things righ always makes sure that I am happy with the service and goes above and beyond--any time there is an issue Danny is sure to fix it and make things right. I will definitely continue to come back for service and future purchases More

My GS350 was at the dealership for 16 days. Your techs couldn't Identify the issue. They ended up replacing the transmission. In those 16 days not a day went by that I did not know what was going on with couldn't Identify the issue. They ended up replacing the transmission. In those 16 days not a day went by that I did not know what was going on with my vehicle. Danny went way above and beyond to keep me informed of the status of the situation at all times. I wanted to let you know that this gentleman is a huge asset to your team and if you had more professionals like Danny your business would be even better. I felt very comfortable working with Danny and when I buy my next Lexus from Herb,and after this experience I will be buying it from you guys, I will only do so if Danny handles my car. You should consider your company very fortunate to have him working for you. Lexus of Northboro is 10 miles away and after my experience with Danny I wouldn't even consider visiting their lot. Thanks again Danny for all your hard work. I hope Herb appreciates it as much as I do. Keith D Gouin More

Lexus for Life!! Our second purchase from Herb Chambers Sharon! I can't thank Sam Prusak enough for all his help and guidance with our first lease. He was so patient and helpful to me seeing how I was th Sharon! I can't thank Sam Prusak enough for all his help and guidance with our first lease. He was so patient and helpful to me seeing how I was there alone. He went over all my options and then went over them again!! We talked about buying verses leasing and made me feel so comfortable that I knew everything I needed to know to go home and talk it over with my husband. I never felt pressured. We went back the next day and that was that. From sales, to finance to service this dealership has it all! So easy! And enjoyable! I have to say that because we were already Lexus owners and I was already very happy with Frank Cardinale in the service department, it made our decision so easy to stay with Lexus. I trust Frank and know he always guides me in the right direction. He is so informative and knowledgeable. I am the one who brings the car in for service and feel so comfortable that I am getting not only the best service in the garage but getting the service my car needs. Thank you Frank for everything! More

My service advisor Danny is very helpful. Service to this point has been the 5,000 mile interval services. Danny is very good about explaining the services, discussing options and providing coupons to this point has been the 5,000 mile interval services. Danny is very good about explaining the services, discussing options and providing coupons to lower the costs. He's very accommodating and easy to work with. I would highly recommend to others. More